Process Improvement Program Manager
(National Capital Reg)

Responsibilities:

·         Represents and encourages a continuous improvement culture within the site.

·         Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Requirements:

*  Strong understanding of the call center industry and operations.

* Ability to work in a dynamic, fast-paced environment.

* Understanding and ability to use statistical process analysis.

* Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.

* Understanding and ability to use math principles, charts, and graphs.

* Two years of contact center management experience

* One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.

* Excellent technical skills in MS Project, Word, and Excel.

* Lean Six Sigma or Six Sigma Green Belt training, preferred.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414