IT SITE SUPPORT TEAM LEADER
(National Capital Reg)

Responsibilities:

* Good communication skills. This includes being a good communicator and a good listener
* Process oriented. Adheres to the agreed policies and procedures
* Character. Strong personality who can speak up to the client and other Department Managers
* Skill in organizing resources and establishing priorities
* Ability to work with minimal supervision and to interfere across functions and rank

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in technical call center environment.
* Knowledge of current technological developments/ trends in area of expertise.
* Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignmentAbility to communicate effectively, both orally or in writing
* Knowledge of the operational and procedural aspects of computer systems, hardware, software, and peripheral equipmen
* Strong interpersonal skills, flexibility, and customer service orientation.
* Technical background preferred, if none candidate should at least be a fast learner, interested and willing to learn in the IT field
* Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports.
* Candidate must be willing to work in Shifting schedules preferably graveyard shift.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays, 10am to 6pm Walk-in applications are encouraged.