Technical Support Representative Level 1 (English, French and German)
(National Capital Reg)

Responsibilities:

*
Addresse real-time enquiries about the client’s Broadband Internet service from the hotel or guests via telephone
*
Check and track technical issues to ensure accurate resolutions
*
Handle calls with first class quality
*
Prepare and deliver accurate reports
*
Cater to other requests from the subsidiaries, clients, supervisors, Quality Assurance Team, Training and Development Team, and Managers on any floor performance related data/metrics
*
Ensure attainment of high customer satisfaction, service level, schedule adherence, quality, minimal AHT and acceptable individual and team escalation targets

Requirements:
• Preferably a graduate of Computer related courses (Computer Science / IT )
• Good Technical Knowledge specifically on the following:
o Broadband Connectivity
o PC Troubleshooting
o Networking
o Email Set-ups
o Different OS Types / Browser versions
• Previous work experience in a Call Center is a definite advantage
• Innovative and results-oriented
• Flexible and willing to work on shifts and on extended hours and even during holidays
• A team player and willing to work in a fast-paced, dynamic environment
• Strong desire to exceed personal standards
• Languages proficiency (spoken): English, English & French and English & German
• Willing to be assigned in Taguig

Maars Resources, Inc.

21C, 21F Rufino Pacific Tower,Ayala Avenue Makati City
Tel: 403-4426 / 856-3256 Website: www.maarsresources.com
E-mail Address: lorelyd.borce@maarsresources.com
“We accomodate Walk-in applicants”