Network Anlayst – Edge
(National Capital Reg – Makati City)

RESPONSIBILITIES:

1. First line of support, using basic troubleshooting skills for phone calls and network monitoring pages: contact on-call staff as required and work with the problem coordinator to escalate problems as defined by Problem Management procedures.
2. Become aware of fixes to known issues (routers, servers, switches,and network) for quick resolution.
3. Update and maintain troubleshooting guides.
4. Generate metric reports: utilization, peaks, outages, etc.
5. Update and maintain operations and configuration documentations.
6. Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity impacting the call centers.
7. Provide T1/2 Edge system support –such as Volt, DACCS, LCS and other Edge system
8. Provide support for Edge system globally
9. Provide health check of all Edge Boxes
10. Provide team support in terms of special shift schedule and project resource.
11. Perform other duties as required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication) or equivalent.
* At least 1 year working experience with Edge Network equipment (Lucent, PBX Systems, Nortel, etc.)
* Clear understanding of the different signaling protocols (SS7, ISDN, SIP, etc.)
* Has worked in a customer support environment; has had experience using network monitoring tools.
* Good team player; can work under a fair amount of pressure
* Required language(s): English, Filipino
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Engineering – Electronics/Communication or equivalent.
* Full-Time positions available.

Company Name :
kgb Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
11th floor RCBC Tower 2 Ayala Avenue Makati 1206
WebSite :

http://www.kgb.com