Manager for Operations
(National Capital Reg)

Responsibilities:

* Sets and re-evaluates process quality, efficiency and effectiveness targets, ensuring that PLA goals are met.
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* Provides for succession planning
* Identify and manage Operational Risk within the department
* Ensures the accuracy and completeness of Management Information
* Is responsible for evaluating current procedures and implementing process improvements.
* Responsible for ensuring that staff complies with Group Standards

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management or equivalent.
* Required skill(s): excellent interpersonal skills required, Excellent oral and written communication skills required.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.

* Minimum of two years in a customer contact operational business, and/or related management experience with proven and progressive customer service experience or equivalent.
* Excellent interpersonal, oral and written communication skills required.
* Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
* Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.

HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com