Operations Manager
(National Capital Reg – Ortigas, Pasig City)

Responsibilities:

* Coordinates communication and information sharing with the relevant inter-department.
* Develops, designs solutions to operational problems.
* Talks, coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
* Analyzes and maintains all service level and contractual requirements.
* Responsible for making all the reports needed by each client of the company.
* Responsible for managing the Supervisor & the Team Leader of the operations team.
* Responsible for team leadership and development.
* Ensure department operates efficiently according to program and company measures and policies
* Maintain understanding of program specific training.
* Resolve escalated client/customer complaints.
* Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
* Providing prompt and objective coaching and counseling and motivation to supervisors, team leaders and technical support engineers.
* Coordinate, plans, and assigns work for staff in accordance with the organization’s policies and applicable client requirements.
* Analyze/Monitor performance of support staff and implement department improvements.

Requirements:

* Minimum of 3 years experience working in the call center industry as a manager or supervisor.
* Experience dealing with United States based clients
* Familiar in account management, and acquisition
* Leadership and Management skills
* Fluent in English
* Project Management skills
* Ability to make important decisions with good judgment
* Ability to acquire Technical knowledge of Client services
* Willingness to be place on a shifting schedule
* Applicants must be willing to work in Ortigas,Pasig City.

Technical knowledge in the following is a plus

* Linux
* Windows Server
* HTML
* Web hosting and ISP knowledge is a HUGE plus and preferred

. We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, a casual work environment and more!

Interested applicants may send their resume at hr@helpcentric.com

For more details, feel free to call the Human Resources Department at (02) 9167565 or (02) 916 0256, Our office located at 2003 Antel Global Corporate Center, Julia Vargas Avenue, Ortigas Center, Pasig City, anytime from 10AM-2PM Mondays through Fridays.

Company Name :
Help Centric Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 2003 Antel Global Corporate Center Dona Julia Vargas Avenue Pasig 1200
WebSite :

http://www.helpcentric.com