Team Leader for Collections
(National Capital Reg – Muntinlupa City)

Responsibilities:

* Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
* Understand performance metrics and and perform trends analysis.
* Recommend & execute suitable actions to the customer while making process improvements to ensure delivery on all performance metrics.
* Maintain approved headcount so as to ensure zero revenue leakage and manage the team kitty.
* Set goals for the team and communicate goals and other information.
* Hold one-on-one meetings with team members and give feedback to the team members.
* Conduct annual performance review and roll out various contests and other motivational tools for team from time to time.
* Proactively resolve people issues and ensure that attrition is well below the defined target.
* Communicate with the customer on a regular basis to discuss operational issues, and to build rapport with the customer.
* Attend customer calls and meetings

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year(s) of collections experience in an international call center setting with at least 1 1/2 years stint as team lead or supervisor handling a team of collections agents.
* Preferrably with experience in doing Late Stage collections and knowledgable in relevant federal & state provincial collections laws
* Applicants must be willing to work in Muntinlupa City.
* Full-Time positions available.

www.genpact.com

Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :

http://www.genpact.com