Process Associates (Dayshift)
(National Capital Reg – Muntinlupa City)

Responsibilities:
• Responsible for managing pre sales & after sales client relationships & escalations.
• Daily maintenance of customer billing accounts, including reconciliation, cancellations requests, setting up of direct debit payments etc.
• Completion of all related administration and documentation within benchmarked timeframes.
• Resolving all customer requests in a prompt and timely manner.
• Ensuring processes adherence and resolve customer issues quickly and effectively

Requirements:

* Candidates should be at least college graduates; preference shall be given to graduates of commerce or legal management, law or any related course.
* Preference shall also be given to any of the following:
o candidates with experience dealing with law firms and lawyers, or legal matters in an international call center setting.
o candidates who are law graduates or who have earned units in law, and have international call center experience.
o candidates with experience in order management (quoting/order processing/billing etc).
* Good to excellent conversational English.
* At least 2 years experience in the call center industry.
* Applicants must be willing to work in Muntinlupa City.
* For qualified candidates, possession of a valid passport would be an advantage.

www.genpact.com

You may also visit our office at 5th floor GENPACT Bldg., Plaza A,  Northgate Cyberzone, Alabang, Muntinlupa for immediate processing.

Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :

http://www.genpact.com