Sales CSAs for Captive Operations FINANCIAL FIRM. Cebu CMCY11
(Central Visayas – Cebu City)

Responsibilities:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
• The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
• The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.

Requirements:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous customer service or call center experience preferred(at least 1 year)
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction

ExcelAsia
Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for MANUEL
Contact # 0917 571 5236 / 236 3972
www.excelasiaservices.com
www.excelasiajobs.com