TSR’s NEEDED! LIMITED SLOTS LEFT! START IMMEDIATELY! FINISHED 1ST YEAR COLLEGE ACCEPTED! (EAPM13)
(National Capital Reg)

RESPONSIBILITIES:

* Handling technical support inquiries for external (and internal)
* customers, mainly IT administrators on the phone and via email
* Escalating cases and being a point of contact for customers
* Work closely with Technical Support team as well as other internal
* Good Technology teams
* Maintain or exceed SLA targets with end customers and internally
* regarding call\email handling

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): COMPUTER SKILLS, PLEASING PERSONALITY.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 40 Full-Time positions available.

* Should have experience in diagnosing and troubleshooting
* server-related problems, such as performance problems, permissions issues
* and lockups.
* Ability to maintain excellent customer service relations and deal
* effectively with client’s enterprise IS & IT professionals and end-user
* customer base.
* Available to work variety of shifts in a fast-paced 24×7
* environment.
* A high level of judgment, advanced problem solving techniques, and
* technical writing skills in English
* Excellent communicator

ExcelAsia Training and Development Inc.
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City -.