Company Name: eTelecare Global Solutions
Position: Language Training Supervisor

Responsibilities:

Job Summary
Develop Curriculum
Supervise Delivery
Develop Trainers
Supervise Language Training Specialist Staff

Duties/Responsibilities:

Development of training for all aspects of client projects, including soft skills and technical skills

Observe and review training delivery and coach and develop trainers on the same.

Prepare internal and external reports related to training.

Weekly and monthly planning related to training resources

Assess participant and class performance

Participate in routine client interaction

Perform other related duties and assignments as required and as assigned by supervisor or manager.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Strong oral and written communication skills

2-3 years of experience as ESL teacher

Previous Customer Service / Sales / Technical support experience in call center or related industry

Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint

Demonstrated ability in classroom leadership, classroom management, classroom organization.

Preferred:

Understanding of Learning Principles

Applicants must be willing to work in Libis, Makati, Mandaluyong, Alabang.

Applicants should be Filipino citizens or hold relevant residence status.

Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.

2 Full-Time positions available.