Learning and Development Program Manager
(National Capital Reg)

Responsibilities:

* Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally.
* Proactively engages and manages the client relationship; manages all critical client communication, requests and demands.
* Partners with all internal clients and partners to support revenue growth and demands for the clients.
* Represent L&D in all relevant strategic and tactical forums; internal & external.
* Ensures consistency & high quality of training delivery across all sites for the client.
* Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
* Proactively seeks to improve Training Delivery for the client via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
* Plans & conducts detailed performance & compliance-to-plans reviews with all the relevant Site Training Managers/Regional Training Managers.
* Partner with Business Managers/Directors to determine needs and priorities within the business units and sites.
* Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements
* Lead special projects or new business developments that require specialized training attention.
* Maintain updated hiring & resource planners for all the sites for the enterprise. Participate, facilitate and contribute to all growth related initiatives.
* Ensure consistency of training design, delivery and execution basis exiting client agreements; proactively provide client with relevant feedback, suggestions and best practices to improve results.
* Create and report business information and metrics as mandated.
* Ensure updated knowledge of the program with self at all times.
* Partner and communicate internally as required.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Strong Communication and Project Management skills; good presentation skills
* Strong analytical & assessment skills; ability to interpret large amounts of data and information to create and execute workable solutions.
* Strong planning & organization skills; ability to think ahead & conceptualize and plan for events;
* Understanding of Adult Learning; exposure to L&D.
* Strong computer skills.
* Ability to make decisions, use judgment & intuition to function in a matrix-ed & dynamic environment. Should be able to handle load & deadline related pressures.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Must be willing to travel and work in a flexible schedule.

eTelecare Global Solutions Inc.
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000.