Quality Assurance Specialist – up to 25,000
(National Capital Reg)

Responsibilities:

* To monitor and evaluate the quality of inbound / outbound telephone; to document quality issues and performance measures for client review; and to provide information to assist in the feedback and formal education process.
* Serves as point of contact for all quality issues and questions.
* Provides effective communication and quality feedback to the client.
* Prepares and presents both written and verbal communication to clients.
* Delivers reports on time ass requested by the client.

Requirements:

* Candidate must possess at least a Bachelor’s / College Degree.
* Required language(s): English
* At least 2 year(s) of working experience specializing in Quality Control/ Assurance or equivalent.
* Applicants must be willing to work in Ortigas Center, Pasig.
* 50 Full-Time positions available.

Interested applicants may send their resumes to: krissel.a@enfrausa.comor visit our office at: 14th Floor, Orient Square Building F. Ortigas Jr. Avenue (formerly Emerald Ave), Ortigas Center or send SMS (w/ name, phone and interested position) to: (0918)838-8886

Company Name :
EnfraUSA Solutions, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
Unit 1408, The Orient Square Building Emerald Avenue, Ortigas Center Pasig City 1600
WebSite :

http://www.enfrausa.com/index.html