Customer Account Administrator
(National Capital Reg)

Responsibilities:

* Primary Customer Service contact for Field Sales Offices, Local Business Partners, Distribution Centers, and other Support Groups within the Supply Chain.
* Receive and respond to inquiries within agreed service levels, with a high sense of urgency and customer focus.
* Accurately process change, cancellation credit note and additional orders within the agreed time scales.
* Interact with customers and resolve customer service issues with diplomacy, tact, and a timely response.
* Assumes overall responsibility in monitoring and maintaining accuracy of customer backlog report.
* Proactively review order book to ensure orders are processed according to customer request date in coordination with other relevant teams.
* Establish and ensure long-term business relationships with the assigned customers through pro-active account management.
* Conduct extensive account profiling to support objectives of customers and to help determine business growth opportunities.
* Prepare accurate and timely reports for performance efficiently analysis.
* Comply with all company policies and procedures.
* Comply with all export compliance regulations.
* Regularly conduct process training and product updates to FSOs and LBPs via WebEx or conference calls.
* Cross-train in other team member’s functions to ensure effective cover system.
* Ensure that customers are responded to in a professional and courteous manner.
* Performs other tasks that may be required to support business operations.

Requirements:

* Graduate of Business or Engineering course.
* Minimum of 2 years experience in Customer Service, Supply Chain or Logistics Industry.
* Computer Literacy on MS Word, Basic MS AExcel, and MS PowerPoint.
* Effective and efficient interpersonal skills.
* Strong analytical skills, attention to details and result-oriented.
* Highly motivated and driven to succeed.
* Willing to work on flexible work schedules.
* Above average verbal and written English communication skills.
* Strong sense of Customer Service Orientation.

Emerson Manila Shared Services Corporate Human Resources e-mail address:msource@emerson.com

Company Name :
Emerson Electric Asia Ltd. ROHQ
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Local Based Company
Location :
4th floor, San Miguel Properties Center (SMPC), # 7, St. Francis Avenue Mandaluyong -