Support Administrator
(National Capital Reg)

Responsibilities:

* Primary support contact for Field Service Offices, Local Business Partners, Distribution Centers, and other Support Group within the Supply Chain.
* Receive and respond to inquiries within agreed service levels; with a high sense of urgency and customer focus.
* Perform accurate and timely order entry into JDE system to allow effective performance to customer requirements.
* Assures all order details are accurate and in conformance with the customer needs and factory capabilities.
* Establish and ensure long-term business relationships with the assigned customers through pro-active account management.
* Prepare accurate and timely reports for performance efficiency analysis.
* Provide back-up coverage for the other administrators and when required.
* May provide training and work direction for other support administrators.
* Cross-train in other team member’s functions to ensure effective cover system.
* Regularly conduct process training and product updates to FSOs and LBPs via WebEx or Conference Calls.
* Coordinate with Team Leader on any updates/insufficiencies that may need urgent attention.
* Performs other tasks and responsibilities as may be assigned.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree for this position.
* At Least 2 years experience in Customer Service or Account Information Management.
* Knowledgeable with MS Office applications & various database.
* Excellent communication skills.
* Excellent decision making skills.
* Keen to detail.
* Willing to work on a changing schedule, including the night-shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5211

Company Name :
Emerson Electric Asia Ltd. ROHQ
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Local Based Company
Location :
4th floor, San Miguel Properties Center (SMPC), # 7, St. Francis Avenue Mandaluyong -