Technical Helpdesk Support
(National Capital Reg)

Responsibilities:
This position assists in providing technical helpdesk support of desktop computers, applications and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users, including network group users and requires independent analysis, communication and problem solving. Work is performed with little supervision and requires initiative, resourcefulness and good judgment.

• Answers and responds to inquiries via telephone calls and e-mail messages from customers looking for help with computer problems
• Runs automatic diagnostics programs to resolve problems and then patiently walk the customer through the problem-solving steps and resolve recurring difficulties.
• Diagnose the nature of the problem and patiently walks the customer through the problem-solving steps.
• Interprets problems and remotely provides technical assistance, support and advice to customers and other users for their computer hardware, software, and systems problems.
• Remotely installs, modifies, cleans, and repairs computer hardware and software for offsite computer users and in addition, trains and assists computer users on how to use new computer hardware and software.
• Works with business contacts to identify and implement application modifications and prepares documentation
• Creates and deploys software enhancements and customizations per business direction
• Oversees the daily performance of the company’s computer systems and also identifies & resolves software problems and resolves application migration and upgrade issues

Requirements:
• Candidate should posses a minimum of Diploma/Degree in any IT related course.
• 3+ years hands-on experience in implementing business applications using various software services, programs and applications such as Desktop Operating Systems, MS Office Suites, Email Clients, Browsers and Terminal Services and, Networking and Synchronization of handheld devices.
• Experience with the full cycle of Data Back Up and Restore Procedure
• Willing and flexible to work on irregular working hours and available for on call schedules
• Excellent command of written & verbal English communication skills
• Call center IT support help desk experience is highly desirable
• Exceptional drive to provide excellent customer service to end users
• Exudes confidence in handling and interfacing with foreign based clients
• For Full time/Permanent Position
• Applicants should be Filipino citizens or hold relevant residence status

Interested applicants who meet the above qualifications may submit their applications online, sending as Word attachment a detailed Resume, indicating the date of availability for employment.

Visit our website: www.centernix.net
www.emailforyourbusiness.com

Company Name :
Centernix Philippines Corporation
Industry :
Consulting (IT, Science, Engineering & Technical)
Type of Company :
Private Limited Company, Local Based Company
Location :
Suite 30 37th Floor LKG Tower, 6801 Ayala Ave Makati City 1226