Responsibilities:

• Facilitate the publishing of books with great customer service.

Requirements:

• Good in written and oral Spanish and English communication skills
• With basic computer skills
• Experience in a customer-service or call-center environment, preferred but not necessary
• Will earn an excellent salary, plus language premium
• Successful non-Cebu applicants will be relocated

Responsibilities:

Requirements:

• Must be able to speak fluent SPANISH and ENGLISH
• Capable of facilitating the publishing of books with great customer service.
• At least 1 year supervising experience in customer service and must have handled at least 5 direct reports
• Ability to handle a team and a team player
• Must be a problem solver with high interpersonal skills
• Must also be willing to comply with our company’s code of conduct.
• Willing to work on shifting / graveyard schedule
• Able to multitask
• Successful non-Cebu based hires will be relocated

Requirements:

• With a proven track record of management experience in either a call center/customer service environment, or in a production setting.
• Must have strong leadership, organization, and multi-tasking skills.
• Should have the ability to learn quickly, and be capable of developing day to day operational plans based on strategic objectives.

Requirements:

* MUST BE FLUENT IN SPANISH
* Capable of facilitating the publishing of books with great customer service.
* At least 1 year supervising experience in customer service and must have handled a minimum 15 employees in their department.
* Ability to handle a team and a team player
* Must be a problem solver with high interpersonal skills
* Must also be willing to comply with our company’s code of conduct.
* Willing to work on shifting / graveyard schedule
* Able to multitask

Xlibris Philippines, Inc.
Company Address: 6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000

Product Trainer
(Central Visayas – 6th Floor TGU Tower, IT Park, Lahug Cebu City)

Responsibilities:

Requirements:

* Excellent Oral and Written communication skills
* Computer skills for performance reporting and for making training materials
* Must have sales/coaching experience in a call center environment
* Self starter and can develop sales training modules
* Special Abilities/Skills/Personal Qualities Required: people skills, sales skills, telesales, and self-management, driven and enthusiastic, reliable, must be self-motivated and have positive attitude

Online applicants will be given priority

More…

Xlibris Philippines, Inc.
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Responsibilities:

Requirements:

• MUST BE FLUENT IN SPANISH
• Capable of facilitating the publishing of books with great customer service.
• At least 1 year supervising experience in customer service and must have handled a minimum 15 employees in their department.
• Ability to handle a team and a team player
• Must be a problem solver with high interpersonal skills
• Must also be willing to comply with our company’s code of conduct.
• Willing to work on shifting / graveyard schedule
• Able to multitask

ompany : Xlibris Philippines, Inc.

Company Address: 6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000
Industry: Call Center / IT-Enabled Services / BPO

Operations Manager
(Central Visayas – 6th Flr., TGU Tower, IT Park, Lahug, Cebu City)

Responsibilities:

Requirements:

• With a proven track record of management experience in either a call center/customer service environment, or in a production setting.
• Must have strong leadership, organization, and multi-tasking skills.
• Should have the ability to learn quickly, and be capable of developing day to day operational plans based on strategic objectives.

Company : Xlibris Philippines, Inc.

Company Address: 6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000
Industry: Call Center / IT-Enabled Services / BPO

PPC Specialist
(Central Visayas – 6th Floor TGU Tower, Asiatown IT Park, Lahug Cebu City)

Requirements:

* Must be a college graduate preferably of the following fields: Marketing/Advertising/Journalism/Mass Communication
* Must have an experience in keyword analysis, PPC campaign management, and SEO
* Applicants with Marketing/Advertising and writing background, preferred
* Must be open-minded, self- motivated, team player and fast learner

Xlibris Philippines, Inc.
Company Address: 6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

HR Assistant
(Central Visayas – 6th Floor TGU Tower IT Park, Lahug Cebu City, Cebu)

Responsibilities:

* Assist in both Personnel and Compensation & Benefits sections.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* Must have an accounting exposure or experience for at least 2 years.
* Willing to work on a graveyard shift and shifting schedule.
* Willing to work long hours if necessary.
* Background with payroll process is an advantage.
* Must have good organizational skills
* Good communication skill, both written and oral.

Company Name :
Xlibris Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000

Retentions Representative
(Central Visayas – 6th. Flr., TGU Tower, IT Park, Lahug, Cebu)

Requirements:

* Excellent in oral and written communication skills
* Have solid call center experience handling escalated calls, retaining customers and saving attempted cancellation of the service.
* With basic computer skills

Company Name :
Xlibris Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000

Customer Service Supervisor (for pooling)
(Central Visayas)

Requirements:

* Preferably with a strong call center background specializing in Customer Service or equivalent qualification
* Ability to handle a team and a team player
* Must be a problem solver with high interpersonal skills
* Willing to work on shifting / graveyard schedule
* Able to multitask

Xlibris Philippines, Inc.
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Marketing Admin Assistant
(Central Visayas)

Responsibilities:

* Assists in all Marketing administrative tasks

Requirements:

* Must be a college graduate
* Must have excellent communication and writing skills, and willing to work on a nightshift schedule
* Able to work with little supervision, good at multi-tasking, and fast learner

Xlibris Philippines, Inc.
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Sales Quality Assurance & Communication Specialist
(Central Visayas – Mandaue City, Cebu, Philippines)

Responsibilities:

* Working together with Sales Department & Training Program managers & trainers, Sales Quality and Communications Specialist aims to achieve the following goals:

* Establish communication monitoring & quality assurance processes within the sales department.
* Define sales call & sales email anatomy.
* Standardize key stages of email, call flow & selling process.
* Standardize key items of sales close.
* 5. Standardize process of transferring sale to Finance Department (Payment Central).
* 6. Design and implement a QA assessment & grading scale for sales consultants.
* 7. Design, implement, & continuously improve on a QA process flow that will ensure compliance & improve quality of communication & correspondence.
* 8. Ensure improvement in sales skills of consultants by meeting and exceeding all compliance metrics.
* 9. Continually coach sales staff on general communication strategies, skills, ethics, values, attitude, and other cornerstones of superior customer service.

Requirements:

* has working experience in quality assurance / communications coach for a contact center
* Excellent oral and written communication skills
* has a positive attitude, can self-manage and self-motivate, driven and enthusiastic, reliable
* has strong leadership and mentoring skills

Xlibris Corporation
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Copy Editor
(Central Visayas – Mandaue City, Cebu, Philippines)

Requirements:

* Strong background in English grammar and English literature
* Above-average reading comprehension skills
* Prior experience in editing or writing for print media, in campus journalism (as staffer in school paper), or in teaching English/Literature subjects in secondary or tertiary level students
* Computer literate (Word for Windows, Excel, Internet savvy)
* Has self-discipline and good work ethics

Xlibris Corporation
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000.

Illustrator
(Central Visayas – Mandaue City, Cebu, Philippines)

Requirements:

* Should be adept at Adobe Photoshop and Adobe Illustrator
* Have the ability to draw and detail illustrations
* Must be creative and have passion for drawing
* Able to work independently & within a self directed team environment

Company Name :
Xlibris Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
6/F TGU Tower (across i2 Bldg) Asia Town IT Park, Lahug Cebu City 6000