Looking for a Call Center job in the Philippines?
Workforce Analyst
(National Capital Reg – Quezon City)
Responsibilities:
GENERAL JOB SUMMARY:
• Implement workforce functions like deployment and scheduling, capacity planning and forecasting, retrieval and analysis of ACD characteristics, real-time monitoring, and call traffic management
ESSENTIAL DUTIES and RESPONSIBILITIES include the following:
• Monitor all scheduling and deployment functions such as team shifts, on-phone times, breaks, lunches, etc.
• Monitor and control Customer Service Associates (CSA’s) regarding attendance and schedule adherence
• Generate comprehensive reports on staffing, agent productivity, real-time schedule adherence, and other significant reports of the account and distribute these reports to all concerned parties
• Serve memos and forward them to Team Leader (TL) in cases of their agents’ policy in adherence as needed
• Provide suggestions on how to obtain service level goals and strategic initiatives
• Performs other duties or responsibilities that maybe assigned from time to time
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English, Filipino
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
WALK IN APPLICANTS FOR THIS POST IS NOT ALLOWED.
INTERVIEW SCHEDULES WILL BE SENT VIA EMAIL OR TEXT.
Email your CVs directly to Paula.JosondelaRosa@wns.com.
Indicate the position your applying for in the Subject of the email
For Immediate Hiring: Specialists- Call Center/BPO
(National Capital Reg – Araneta, Libis)
Requirements:
* Candidate must have finished at least 2nd year college
* Good to Above Average Communication Skills
* Strong Customer Service Background
* Must be willing to work in shifting schedules
* Applicants must be willing to work in Araneta,Libis.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
WE ACCEPT WALK-IN APPLICANTS
Recruitment Center:
G/F Superstore Bldg., Times Square St., Araneta Center, Cubao, Quezon City
You may visit our office from Mondays to Fridays, 10AM-5PM
Bring an updated resume and a valid ID.
Look for Chinggay Sanchez or Bryan Lipata.
You may also send your resumes to Careers.Manila@wns.com.
Indicate the position your applying for in the Subject of the email
WNS Philippines Inc.
9th Flr. 1880 Bldg. Orchard Road corner Eastwood Avenue,Eastwood City Libis Quezon City -.