Looking for a Call Center job in the Philippines?
Requirements:
Graduate of any Bachelors Degree
College Undergraduate are welcome to apply for as long as eligible within the combo below:
[Completed 1 year in college - 3 years BPO/Call Center experience as a CSR/TSR]
[Completed 2 years in college - 2 years BPO/Call Center experience as a CSR/TSR]
[Completed 3 years in college - 1 year BPO/Call Center experience as a CSR/TSR]
Excellent communication both written and verbal
Applicants must be willing to work at Mandaluyong
Ammenable to graveyard and shifting schedules
Can start ASAP
Full Time positions available
RESPONSIBILITIES:
Reporting to the Site Director, this position is responsible for the overall operation of account/campaign.
The incumbent is responsible for service delivery execution including achieving contractual center performance metrics and assisting with annual budget preparation and managing financial resources.
Responsible for operational excellence, productivity and development of the operations team as it supports our clients’ business needs.
Consults with client solutions staff in relation to program feedback.
Ensure all contractual Key Performance Indicator’s (KPIs) are met for Program.
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Minimum 5 years of call center experience including 2 years in management capacity.
Thorough understanding of inbound operations, principles and metrics.
Excellent verbal and written English communication skills.
Analytical ability to decipher statistical reports.
Strong organizational, multi-tasking and delegation skills
Must possess shift management capabilities and ability to manage varying skills of employees, an excellent knowledge of manpower planning and scheduling and a solid grasp of call center metrics, quality measurement tools and contact center / customer service operations
Must have exposure in working with Service Level Agreements and/ or metrics (KPI’s)
Currently handling an inbound account (sales/customer service/technical) for at least 2 years