RESPONSIBILITIES:

Assists customers with their billing inquiries and other account specific concerns by ensuring first call resolution.
Promotes other products to customers by bundling relevant services to the existing subscription of the customer
Ensures that prescribed results are delivered depending on campaign requirements.
Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
Displays professionalism, zeal, and delivers positive customer experience in handling calls.
Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.

REQUIREMENTS:

Candidate must have completed at least 2nd year level in college or any vocational course in any field.
At least 6 months to 1 year Call Center experience is required. Background in handling a Telecommunications Account with Sales and CSAT as metrics is highly desired.
Excellent communications skills
Able to work under pressure.
Able to work with minimal supervision.
Able to effectively communicate with team managers and co-agents
Able to deliver results and drive motivation
Above average computer literacy
Persuasive and agressive
Applicants must be willing to work in Ortigas Center,Pasig.
100 Full-Time positions available
Must be able to start immediately for training.

RESPONSIBILITIES:

Assist customers with their billing inquiries and other account specific concerns by ensuring first call resolution.
Promote other products to customers by bundling relevant services to the existing subscription of the customer
Ensures that prescribed results are delivered depending on campaign requirements.
Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
Displays professionalism, zeal, and delivers positive customer experience in handling calls.
Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.

REQUIREMENTS:
Candidate must have completed at least 2nd year level in college or any vocational course in any field.
At least 6 months to 1 year Call Center experience is required. Background in handling a Telecommunications Account with Sales and CSAT as metrics is highly desired.
Excellent communications skills
Able to work under pressure.
Able to work with minimal supervision.
Able to effectively communicate with team managers and co-agents
Able to deliver results and drive motivation
Above average computer literacy
Persuasive and agressive
Applicants must be willing to work in Ortigas Center,Pasig.
100 Full-Time positions available
Must be able to start immediately for training.

RESPONSIBILITIES:

Handles customer questions,complaints, and billing inquiries with the highest degree of courtesy and professionalism.
Offers alternative solutions with the objective of retaining customer’s business.
Gather all required data necessary for the services.
Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product.
Identify opportunities for process movements in customer service that lead to higher standard of service for the program’s customers.
Identifies and escalates emerging product or customer dissatisfaction issues.

REQUIREMENTS:
At least 1-2 years call center experience handling a CSAT-driven accounts is required.
Experience in handling a Financial Account is desired (Debit Card/Credit Card/Online Payment Processing). Background in handling a telecommunications in a Pre-paid line of business is also an advantage.
Applicants must be flexible in work location.
Must be open to graveyard schedule and/or rotating shifts.
75 Full-Time positions available.
Must be able to start training immediately.

Job Description

Job Description

·      Strive to meet and exceed assigned individual operational and sales performance goals

·      Coordinate, as needed, with other sales personnel to ensure the best customer experience

·      Actively participate in scheduled training sessions

·      Actively participate in scheduled coaching and mentoring sessions

·      Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results

Adherence to TRG Philippines company policies and work standards

Job Description

Knowledge of…

·      General travel and sales experience a must

·      Website knowledge and navigation savvy

·      Policy knowledge – hotel, airfare changes or cancellations

Skills

·      Demonstrate creative ability to answer questions and resolve issues

·      Familiarity and comfort with online technology

·      Dynamic and engaging written communication style

·      Excellent interpersonal relationship skills

·      Demonstrated self-motivation and results-orientation

Ability to…

·      Use verbal skills to establish rapport, confidently offer recommendations, and solve problems

·      Use questioning skills to explore features, benefits, and pricing important to the traveler

·      Quickly read through traveler cues to understand travel objectives

·      Develop and nurture customer relationships

·      Creatively overcome objections and present alternative solutions

Job Description

Job Description

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
Identifies and escalates emerging product or customer dissatisfaction issues.

Ability to work flexible schedule

Job Description

RESPONSIBILITIES:

Ensures that prescribed results are delivered depending on campaign requirements.
Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
Displays professionalism, zeal, and delivers positive customer experience in handling calls.
Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.

REQUIREMENTS:
0-6 months relevant work experience in the call center industry supporting a CSAT driven account or Inbound Sales driven program is highly desired.
Applicants must be willing to work in Ortigas Center,Pasig City.
Must be open to graveyard schedule and or rotating shifts
50 Full-Time positions available
Must be able to start training ASAP

RESPONSIBILITIES:

Ensures that prescribed results are delivered depending on campaign requirements.
Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
Displays professionalism, zeal, and delivers positive customer experience in handling calls.
Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.
Package:
Basic Salary Range: 14-18k (Depending on length of call center experience)
Monthly Incentive: from 0-4k (performance-based)
Additional Benefit: 1k Rice Subsidy (Upon Regularization)
Health Benefit: HMO with Maxicare 100k per illness per year (After 90 days from date of employment)
Training is paid base on Basic Salary rate

REQUIREMENTS:
At least 2nd year College or Graduate of any Vocational course
At least 1 year Call Center experience is required
Excellent command of the English language
Minor troubleshooting, email support, billing, inbound customer service background is an advantage
Must be open to viewing sensitive content/material
Computer literate
Willing to work on graveyard and shifting schedules

RESPONSIBILITIES:

* Ensures that prescribed results are delivered depending on campaign requirements.
* Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
* Displays professionalism, zeal, and delivers positive customer experience in handling calls.
* Voicing to immediate supervisor / management any feedback, suggestions, scripting, and productivity.
* Conforms with all company policies / regulations which are in accordance to Philippine Labor laws at all times.

REQUIREMENTS:

#
FOR TRAVEL SALES REPRESENTATIVE (Inbound Sales):

* at least 6 months relevant work experience in the call center industry supporting a Travel Sales account or any outbound Sales driven campaign is highly desired.
* Applicants must be willing to work in Ortigas Center,Pasig City.
* Completed at least 2nd year level in college or a vocational course.
* Must be open to graveyard schedule and or rotating shifts
* 50 Full-Time positions available
* Must be able to start ASAP

Package: Above average base pay plus performance incentives
Benefits: 1k rice subsidy per month (upon regularization); HMO Card with Maxicare to be issued after 3 months from start date; Possibility to be promoted soon as this is new program

WALK-IN APPLICANTS ARE VERY WELCOME. TRG recruitment hours are from 10am to 7pm, Mondays through Fridays.

We are located at 8th Floor Hanston Building, Emerald Avenue, Ortigas Center, Pasig City (nearby landmarks are Strata 100 and Wynsum bldgs; within walking distance from Podium Mall and Robinsons Galleria)

Team Manager (Outbound)

RESPONSIBILITIES:

* Responsible for the campaign’s performance and overall profitability and their contribution to the company’s bottom line.
* Develops agents for them to deliver required results on both performance and quality as set by both the company and its clients.
* Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws.

* Maintains an active Production Floor which would foster an environment that is conducive for teamwork and results.
* Ensures completion of productivity reports, root cause analysis, hourly and daily stats, and audits.
* Proper and timely escalation of issues affecting not only his/her own campaign but as well as for the whole company through proper channels and chain of command within the organization.
* Make process recommendations, scripting changes and other management procedures to ensure campaign profitability.
* Ensures that proper processes and documentation are followed and accomplished within prescribed timeframe.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Ortigas Center,Pasig City.
* Full-Time positions available.
* Min of 2 Years Call Center experience in a supervisory / management role in Production / Operations (Outbound Program/Account) with strong Sales Background. Preferably with experience in handling Fundraising/Charity related accounts or programs but not required.
* Excellent command of the English language.
* Proven selling skills / customer service skills
* Above average computer skills particularly with MS Windows, Excel, Word, and PowerPoint.
* Able to work under pressure.
* Able to work with minimal supervision required.
* Able to effectively communicate with Team Managers / agents and set expectations.
* Able to deliver results and drive motivatio
* Above average coaching/mentoring skills
* Analytical and process oriented

Company Name :
TRG Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City 1605
WebSite :

http://www.trg.com.ph