Basic Requirements:
Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
Has strong oral and written English Communication Skills.
Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
Strong problem solving and analytical skills.
Applicants must be willing to work in Makati.
Willing to work on shifting and graveyard schedule.

Position Responsibilities:
Classify or complete follow-ups on all calls
Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
Answers incoming customer inquiries promptly regarding the client’s services.
Provides information to customers and assists or trains customers to use on-line services
Enhances customer relationship through identification of customer needs/opportunities.
Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
Interacts with fellow team members to enhance project performance.
Works on special projects, as requested.
Perform other duties as assigned.
Adheres to all company policies and procedures.

DUTIES & RESPONSIBILITIES
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance

QUALIFICATIONS/EXPERIENCE/KNOWLEDGE

EDUCATION:
2 years minimum Collegiate background.
EXPERIENCE:

Preferably with 6 months work experience in customer service
SKILLS:
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability

Job Responsibilities:
Answers concerns and queries of customers on their mobile phone plan.
Provide technical resolution on signal and phone setting problems.

Job Requirement:
Candidate must have completed at least 2 years in college (with no back suibjects)
With 2 years solid Customer Service experience with BPO or Non-BPO Industry
Excellent communication skills and computer literate
Willing to work on shifting and graveyard schedule
Applicants must be willing to work in Cybergate Pioneer, Mandaluyong
Fresh graduates/Entry level applicants are encouraged to apply
40 Full-Time positions available

Responsibilities:

Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products. Under direct supervision, in a contact center environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums.
Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.
Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products.
Maintain in-depth, current working and conceptual knowledge of the Logitech product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment.
Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours.
Document solutions and track communications as required and defined within Contact Center processes.
Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues.
Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty

Requirements:
Degree qualified is an added advantage
Strong Customer service (Customer Service Rep)
Strong Native Japanese / Korean / Chinese communication skills, both written and verbal (Japanese / Korean / Chinese nationality isan added advantage)
Above average ability to read, write and speak English.
Good understanding on computers including Windows based programs, USB’s and Internet Explorer
Strong interest in technology, gaming and entertainment system
Must enjoy working with different types of people and cultures
Passion for & commitment to delivering the best support experience
Excellent soft- and interpersonal skills.
Strong e-mail, word processing, and web usage skills.
Regular day shift schedule : Monday – Friday

The Notebook Systems Support Guru

You will provide notebook system support for one of the largest personal computer manufacturers in the world. With our comprehensive paid training you will use your troubleshooting skills to provide the highest level of customer care and support. You will also be expected to promote and sell our other products to customers, especially if these will help prevent future problems with their notebooks.

The Internet Connection Expert

You will provide support to customers who are having problems with their internet connection and answer some billing questions. You are also going to do some sales on the side by promoting products of the account that the customers can use to avoid future problems with their computer.

While ultimately it will be your positive attitude and energy that helps you succeeds, there are a few things you need to get started:
Fluency in a native language (either Thai / Urdu / Hindi / Bahasa / Malaysia / Bahasa / Indonesia / Punjabi / Bengali / Tamil / Iranian / Persian / Korean/ Japanese/ Vietnamese/ Russian/ Arabic/ Cantonese/ Mandarin/ Armenian) and English – both native and speakers are welcome
Ideally two years in college
Customer service, call center or sales experience will be an added advantage
Knowledge of software and hardware applications and trouble shooting skills
Well polished communication and verbal skills
Exceptional Soft Skills
Option to work from home or relocating to the Philippines (relocation package is available) – Kindly indicate your preference in the cover letter

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

• To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call
• Clearly document all transactions with these customers in the relevant software systems
• Maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
• Presents detailed information and responds to questions from Managers, clients, and Customers.
• Works on special projects and assumes additional responsibilities as assigned.

• Completed at least 2nd year college/graduate of 2 year Associate course
• Ability to work on shifts
• At least 1 month experience in a fast-paced SALES environment
• Target-driven and resilient
• Internet Savvy, with very good computer skills
• Interest in communications and Technology
• Strong written and verbal communication skills
• Knowledge of MS-Office products: Mail, Word & Excel
• Telephone courtesy skills
• Computer knowledge
• Data entry ability

• 2 years minimum Collegiate background.

EXPERIENCE:

• Preferably with 6 months work experience in customer service

• Strong written and verbal communication skills
• Knowledge of MS-Office products: Mail, Word & Excel
• Telephone courtesy skills
• Computer knowledge
• Data entry ability

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
• Has strong oral and written English Communication Skills.
• Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
• Strong problem solving and analytical skills.
• Applicants must be willing to work in Makati.
• Willing to work on shifting and graveyard schedule.

• Classify or complete follow-ups on all calls
• Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
• Answers incoming customer inquiries promptly regarding the client’s services.
• Provides information to customers and assists or trains customers to use on-line services
• Enhances customer relationship through identification of customer needs/opportunities.
• Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
• Interacts with fellow team members to enhance project performance.
• Works on special projects, as requested.
• Perform other duties as assigned.
• Adheres to all company policies and procedures.

• Minimum 2 years Collegiate Background

• Preferably with 6 months to 1 year work experience as a Technical Support Representative/ Associate

• Strong written and verbal communication skills
• Knowledge of MS-Office products: Mail, Word & Excel
• Good technical and computer knowledge
• Telephone courtesy skills
• Computer knowledge
• Data entry ability

Responsibilities:

The Technical Support and Sales Associate answers incoming calls promptly, in accordance with established call-handling procedures. He/she provides technical solutions to customers who needs assistance with their DSL or internet connections and offers related products or services.

Requirements:

* Completed at least 2 years in college
* Must have internet and selling knowledge
* Fresh graduates/Entry level applicants are encouraged to apply.
* 200 Full-Time positions available.

Walk-in Applicants are Welcome!
Visit us at the 4th Level, SM City Bacoor
Aguinaldo Highway, Habay
Monday – Friday, 10am-7pm

Email us: Bacoor-TalentAcquisition@teletech.com
Hotline: 046-418-7070/ 0939-149-1365

Responsibilities:

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance

Requirements:

• At least has finished 2nd year college/graduate of associate courses (2years)
• Call center work experience in technical support account is preferred
• Required skill(s): microsoft windows, good English communication skills, listening skills.
• Required language(s): English
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
• Applicants must be willing to work in Sta Rosa

Responsibilities:

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance

Requirements:

• At least has finished 2nd year college/graduate of associate courses (2years)
• Call center work experience in technical support account is preferred
• Required skill(s): microsoft windows, good English communication skills, listening skills.
• Required language(s): English
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
• Applicants must be willing to work in Sta Rosa

CEBU – Digital Media Technial Support Representative
(Central Visayas – Cebu)

Responsibilities:

* Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
* Provides concise, quality customer service in a professional and courteous manner for client projects
* Performs related work as required and works on special projects, as requested
* Interacts with fellow team members to enhance project performance
* Works on special projects and assumes additional responsibilities as assigned.

Requirements:

* At least 2 years of complete  college education
* Preference for Customer Support agents with at least one (1) year of call center experience
* Prefer Customer Support agents with previous technical support experience (for Customer Support agents on technical support queues)
* Ability to communicate orally and in writing in English
* Ability to understand language nuances, intonation, accent and inference in spoken nad written word in language of support
* Ability to multi-task, in a fast paced and vibrant work environment                                                                                Understanding and interest in digital media technologies and consumer electronics (for Customer Support agents on technical support queues)
* Navigational and troubleshooting proficiency (e.g., control panel, user security systems) on Windows 2000, Windows XP, Windows Vista and Windows 7. (for Customer Support agents on technical support queues)
* At least 10% of Customer Support agents shall have Mac OS (OS 10.x) experience. (for Customer Support agents on technical support queues)
* Excellent logical thinking and troubleshooting capability
* Ability to confidently present products and service sales offers to customers upon problem resolution
* Strong customer service orientation with an ability to handle customer problems in a professional and courteous manner.
* Be able to accurately type with adequate proficiency to perform the Support Services.
* Ability to follow detailed instructions.
* Ability to interact professionally with individuals from various backgrounds.
* Ability to exercise independent judgment within defined criteria.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Walk-in Applicant are Welcome!
Visit us at Oakridge IT Center, 80 AS Fortuna Street
Mandaue City, Cebu

TeleTech Customer Care Management Phils., Inc.

Website:
http://www.teletech.com | NEWS
Company Address:
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry:
Call Center / IT-Enabled Services / BPO

NOVALICHES – HCD GENERALIST
(National Capital Reg)
Responsibilities:

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Psychology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO

MAKATI – Inbound service to Sales
(National Capital Reg – Makati City)
Responsibilities:

* To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Requirements:

* Should have finished at least 2 years of college education
* Some Customer Service to Sales Call Center experience preferred
* Strong verbal and written English skills
* Computer literate with experience using Microsoft Office products
* Strong comprehension ability
* Experience handling difficult people over the phone or face-to-face
* Problem-solving and multi-tasking
* Ability to work a flexible roster
* Outstanding telephone techniques and customer service skills
* Willing to work on a shifting schedules

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

MAKATI – Human Capital Manager
(National Capital Reg – Makati City)
Responsibilities:

*Manages the site HR function to include: recommendation, implementation and administration of TeleTech’s employee, compensation, benefits, employee development, recruitment, and employee relations programs.

Requirements:

* 3-5 years experience in a Management or Supervisory capacity within Human Resources.
* 3 years compensation and benefits administration experience preferred
* Thorough knowledge of employment law

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

PASAY – Technical Support Associates URGENT HIRING!
(National Capital Reg – Pasay)
Responsibilities:

* This position will assist calls dealing with technical support issues and customers requiring issue resolution. Will make necessary callbacks and transfers as necessary.

Requirements:

* Completed at least 2 years in college
* With excellent conversational skills in English
* Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
* Previous call center experience from inbound technical support or inbound customer service preferred
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Can work in shifting schedules
* Must be willing to work in Pasay.
* Applicants should be Filipino citizens or hold relevant residence status.

Visit at SM Central Business Park (fronting Mall of Asia)
Monday to Saturday, 8am-5pm
or call our recruitment hotline (02)552-9752/ 552-9754

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

MAKATI – Director, Human Capital (Australian Portfolio)
(National Capital Reg – Makati City)
Responsibilities:
Human Capital Directors support assigned business units and leaders to strategically address all of their Human Capital needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensible member of the operational leadership team.

Requirements:

* At least 5 years human resource management experience
* Strong knowledge in multiple HR disciplines (compensation and benefits, recruiting, employee relationship, legal, etc.)
* Proven ability to build relationships of trust with Vice President and Director level leaders
* Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
* Ability to influence leaders and team members of differing viewpoints to create positive outcomes
* Strong verbal and written skills
* Ability to manage multiple, complex, on-going projects
* Knowledge of business technologies and metrics
* Knowledge of call center business
* Behavioral Interviewing Certification
* Process improvement certification (white belt or above)

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

STA. ROSA – Recruitment Specialist
(Southern Tagalog – Sta. Rosa, Laguna)
Responsibilities:
Working as part of a fun, dynamic and energetic Recruitment team, your key responsibilities will include:

* Work with recruitment team to create, implement and monitor effective sourcing strategies
* Screen candidates for current and future job opportunities including conducting pre-screens, assessments and interviews
* Manage the pre-employment screening processes including reference checks, medical exams etc
* Negotiate and finalise employment offers for successful candidates
* Provide feedback to relevant stakeholders on recruitment progressDaily reporting on recruitment activities

Requirements:

* Bachelors Degree
* 12 months recruitment experience; preferably high volume recruitment
* Excellent English communication skills, both verbal & written
* Positive attitude, great customer service & professional appearance
* Ability to use MS Office, Internet Explorer
* Experience using Taleo an advantage
* Applicants should be Filipino citizens or hold relevant visas
* Must be willing to work in Sta Rosa
* Full time position

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com