Job Description

Job Description

Position Summary:

The Global Service Desk Specialist Analyst is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.

Job Specifications:

• AA/AS degree or equivalent experience
• At least a year cc experience
• Desktop support/troubleshooting
• Understanding of basic network connectivity and troubleshooting
• Understanding of MS Outlook client configuration with Exchange a plus
• Ability to multitask in a highly stressful environment
• Above average organizational skills
• Excellent written and oral communication skills
• Experience in a call center environment a plus
• Experience with Microsoft SharePoint a plus
• Willing to work in Novaliches

While ultimately it will be your positive attitude and energy that helps you succeed, there are a few things you need to get started:

At least two years in college – no back subjects

Less than two years in college but with call center or sales experience
Customer service experience preferred

Call center experience preferred

1 year of practical application experience or a 2 year completed associates degree in a computer related study preferred

Knowledge of software and hardware applications

Technical trouble shooting skills

Previous sales experience preferred
Well polished communication and verbal skills

Exceptional Soft Skills

Flexibility in meeting changes in schedules and processes

Ability to multi-task, in a fast paced and vibrant work environment

People have computer problems around the clock, and we have to be able to provide answers on the same schedule. Your flexibility to work in a 24/7 environment will make you especially attractive to us.

• Candidate should demonstrate competency in Windows based environment, keyboarding proficiency and use of automated systems.
• Provide world class customer service and excellent support to client’s customer general inquiries related to handset plans, features, pricing, upgrades, and exchanges.

• Candidate must have completed at least 2 years in college/Associate or two year course/Bachelor’s/College Degree in any field.
• Average to Above Average English Communication Skills.
• Willing to work on shifting and graveyard.
• Amenable to work in CYBERGATE PIONEER, MANDALUYONG CITY.

• Receive inbound calls from customers and resolve service issues in order to prevent cancellations.
• Educate customers regarding benefits of  products, and resell the value of  equipment, coverage area, pricing, and availability.

Responsibilities:

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested.
• Interacts with fellow team members to enhance project performance.

Requirements:

• Associate Degree or finished with 2nd year college
• 1 year customer service experience
• Strong written and verbal communication skills
• Knowledge of MS-Office products: Mail, Word & Excel
• Telephone courtesy skills
• Computer knowledge
• Data entry ability

• Completed at least two years in college with no back subjects or graduate of Bachelors or Associate Degree.
• Experience in wireless routers, computer security and computer networks.
• Strong verbal communications skills.
• Ability to work flexible hours including evenings and some holidays.
• Willing to be assigned in Makati.

• Completed at least two years in college with no back subjects or graduate of Bachelors or Associate Degree.
• Experience in wireless routers, computer security and computer networks.
• Strong verbal communications skills.
• Ability to work flexible hours including evenings and some holidays.
• Willing to be assigned in Makati.

• Completed at least two years in college with no back subjects or graduate of Bachelors or Associate Degree.
• Experience in wireless routers, computer security and computer networks.
• Strong verbal communications skills.
• Ability to work flexible hours including evenings and some holidays.
• Willing to be assigned in Makati.

• Completed at least two years in college with no back subjects or graduate of Bachelors or Associate Degree.
• Experience in wireless routers, computer security and computer networks.
• Strong verbal communications skills.
• Ability to work flexible hours including evenings and some holidays.
• Willing to be assigned in Makati.

• Classify or complete follow-ups on all calls
• Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
• Answers incoming customer inquiries promptly regarding the client’s services.
• Provides information to customers and assists or trains customers to use on-line services
• Enhances customer relationship through identification of customer needs/opportunities.
• Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
• Interacts with fellow team members to enhance project performance.
• Works on special projects, as requested.
• Perform other duties as assigned.
• Adheres to all company policies and procedures.

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
• Has strong Oral and Written English Communication Skills.
• Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
• Strong problem solving and analytical skills.
• Customer Service Oriented.
• Applicants must be willing to work in Makati.
• Willing to work on shifting and graveyard schedule.

• Classify or complete follow-ups on all calls
• Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
• Answers incoming customer inquiries promptly regarding the client’s services.
• Provides information to customers and assists or trains customers to use on-line services
• Enhances customer relationship through identification of customer needs/opportunities.
• Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
• Interacts with fellow team members to enhance project performance.
• Works on special projects, as requested.
• Perform other duties as assigned.
• Adheres to all company policies and procedures.

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
• Has strong Oral and Written English Communication Skills.
• Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
• Strong problem solving and analytical skills.
• Customer Service Oriented.
• Applicants must be willing to work in Makati.
• Willing to work on shifting and graveyard schedule.

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree in ANY FIELD.
• With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.
• Possess an ability to work in an independent fashion and little supervision.
• Preferrably with 6 months year call center experience.
• Strong problem solving and analytical skills.
• Can adapt easily to a dynamic environment.
• Able to meet or exceed monthly sales target.
• Active listener and keen on details.
• Willing to work on shifting and graveyard schedule.
• Willing to be assigned in CYBERGATE PIONEER, MANDALUYONG CITY.

• Receive inbound calls from customers and resolve service issues in order to prevent cancellations.
• Educate customers regarding benefits of  products, and resell the value of  equipment, coverage area, pricing, and availability.

• Classify or complete follow-ups on all calls
• Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project.
• Answers incoming customer inquiries promptly regarding the client’s services.
• Provides information to customers and assists or trains customers to use on-line services
• Enhances customer relationship through identification of customer needs/opportunities.
• Responsible for answering incoming calls promptly and in accordance with established call-handling procedures.
• Interacts with fellow team members to enhance project performance.
• Works on special projects, as requested.
• Perform other duties as assigned.
• Adheres to all company policies and procedures.

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree.
• Has strong Oral and Written English Communication Skills.
• Preferrably with 3 months customer service or sales experience in BPO or Non BPO industry.
• Strong problem solving and analytical skills.
• Customer Service Oriented.
• Applicants must be willing to work in Makati.
• Willing to work on shifting and graveyard schedule.

• Completed at least two years in college with no back subjects or graduate of Bachelors or Associate Degree.
• Experience in wireless routers, computer security and computer networks.
• Strong verbal communications skills.
• Ability to work flexible hours including evenings and some holidays.
• Willing to be assigned in Makati.

Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance

Requirements:
Minimum 2 years Collegiate Background
Preferably with 6 months to 1 year work experience as a Technical Support Representative/ Associate
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Good technical and computer knowledge
Telephone courtesy skills
Computer knowledge
Data entry ability

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

• Answers concerns and queries of customers on their mobile phone plan.
• Provide technical resolution on signal and phone setting problems.

• Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree in ANY FIELD.
• With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.
• Possess an ability to work in an independent fashion and little supervision.
• Preferrably with 6 months year call center experience.
• Strong problem solving and analytical skills.
• Can adapt easily to a dynamic environment.
• Able to meet or exceed monthly sales target.
• Active listener and keen on details.
• Willing to work on shifting and graveyard schedule.
• Willing to be assigned in CYBERGATE PIONEER, MANDALUYONG CITY.

• Receive inbound calls from customers and resolve service issues in order to prevent cancellations.
• Educate customers regarding benefits of  products, and resell the value of  equipment, coverage area, pricing, and availability.

Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance

Requirements:
2 years minimum Collegiate background.
Preferably with 6 months work experience in customer service
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability