• Answers concerns and queries of customers on their mobile phone plan.
• Provide technical resolution on signal and phone setting problems.

• Answers concerns and queries of customers on their mobile phone plan.
• Provide technical resolution on signal and phone setting problems.

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

Job Description

• Work closely with the recruitment and training teams focused on English comprehension and conversational skills.
• Conduct scripted role play and coordinate for the recruitment of agent-level employees.

• Native New Zealander.
• Flexible part time work hours.
• Confident to facilitate short recruitment role plays (training provided) with the local Talent Acquisition team.
• Option to work from home; or at the nearest TeleTech site to your residence.
• No previous language experience or study required.

Qualifications:

• Strong verbal and written communication skills
• Great interpersonal skills
• High customer service orientation
• Strong attention to details
• Ability to manage multiple, complex, on-going tasks and projects

Requirements:

• At least 1 year relevant work experience
• Willing to work in Sta Rosa, Laguna

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

Requirements:

• 4 year college diploma preferred.
• Call Center Operations experience
• Previous workforce management experience preferred
• Strong verbal and written communication skills
• Ability to interact with all levels of management, including external customers.
• Ability to build and maintain strong working relationships
• Strong computer skills
• Previous experience in schedule management systems a strong plus
• Intermediate to advanced MS Excel knowledge
• Knowledgeable in Microsoft access, visual basic and excel macro
• Strong analytical skills
• Ability to make timely and solid business decisions
• High energy individual with a proactive nature
• Flexible in schedule availability to support 24×7 operations

• Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
• Provides concise, quality customer service in a professional and courteous manner for client projects
• Performs related work as required and works on special projects, as requested
• Interacts with fellow team members to enhance project performance
• Open for US and Dayshift accounts, for ISP and hardware!

• Good English Communication Skills
• At least 2 years in college, preferably IT-related course
• IT-related and call center experience (at least 3 months) preferred
• Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
• Strong computer typing skills and ability to multi-task
• Previous experience on a shift work environment preferred
• Provide technical support for end users through effective troubleshooting and problem-solving
• Transfers customers to other internal departments where appropriate.
• Identifies the need to escalate specific issues and follow through where necessary
• Proactively keeps up to date on new procedures
• Currently not enrolled

• Fresh graduate of IT / computer related course (required) OR
• Atleast 1 year in college + minimun of 1 year Customer Service or Call Center Experience (any line of business) OR
• Atleast 2 years in college + minimum of 6 months Customer Service or Call Center Experience (any line of business)

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.
Team Leader

Provides leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.

College Graduate Degree Qualified
Minimum 2 years leadership experience within a service driven or high tech corporation
Minimum 1 year experience in call centre customer service role
Minimum 1 year experience in call centre management role
Call centre management certification
TCS rostering and staffing experience
Shift management capabilities and ability to manage varying skills of employees
Analytical ability to decipher statistical performance reports
Superior customer service skills
Strong multi-tasking and delegation skills
Strong communication skills, both written and oral
High level interpersonal skills
Interview skills (professional training preferable)
High level of organizational skills
Ability to deal with conflict in a positive fashion
Computer literate with experience using Microsoft Office products

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Technical Support Representative
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Recruitment Specialist – Novaliches
Expected to handle account management/ program hiring
Involves initial/ account specific interview
Client calibrations- interview endorsements
Job offer
Post- hiring endorsements to training/ HC/Ops

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Technical Support Associate

Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures; Provides concise, quality customer service in a professional and courteous manner for client projects
At least has finished 2nd year college/graduate of associate courses (2years)
Call center work experience in technical support account is preferred
Required skill(s): microsoft windows, good English communication skills, listening skills.
Required language(s): English
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants must be willing to work in Sta Rosa

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Customer Service Associate – LIPA Site

Provides sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call
Completed at least 2nd year college/graduate of 2 year Associate course.
Ability to work on shifts
TARGETdriven and Resilient
Internet Savvy, with very good COMPUTER SKILLS.
Interest in communications and Technology
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability

Description:
Teletech Philippines is looking for individuals who are qualified for the position of TeleTech Philippines Job Openings. Successfuly applicants for TeleTech Philippines Job Openings will have a great career in Teletech Philippines.

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global
clients and delivering the services and people they need to succeed.

At Teletech, your fluency in English allows you to achieve your highest potential.

Quality Manager

Candidate must possess at least a Bachelor’s/College Degree , any field.
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Novaliches.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time position available.