Looking for a Call Center job in the Philippines?
Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Requirements:
Completion of at least two (2) years of college education (without back subjects)
1 year customer service experience
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Telephone courtesy skills
Computer knowledge
Data entry ability
Willing to start immediately.
Job Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Job Requirements:
Bachelors Degree or at least 2 years in college
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
Work in an office environment
Varied shifts; weekend and holiday work schedules
Manual dexterity and motor coordination ability
Eye coordination ability
Must be able to interact effectively with all employees
Must be able to represent TeleTech professionally with all customers
You enjoy talking to people and helping them out with their concerns. You are driven to find solutions and you have the patience to follow through until the problems are solved. You may not be a highly technical person but you enjoy working with computers. You understand that good customer service means having a sense of urgency and always being ready with the information/solutions.
The Qualifications…
While ultimately it will be your positive attitude and energy that helps you succeed, there are a few things you need to get started:
At least two years in college – no back subjects
Customer service experience preferred
Well polished communication and verbal skills
Exceptional Soft Skills
Flexibility in meeting changes in schedules and processes
Ability to multi-task, in a fast paced and vibrant work environment
Be part of a growing Australian account! Enjoy day and night shifts, competitive compensation package and recreational areas for relaxation.
This account requires effective management of incoming customer emails. On behalf of an Australian Telecommunications company you will be required to review and respond to incoming email concerns or product enquires. If needed, you call the customer to confirm missing details or order information to ensure timely processing of emails and high customer satisfaction.
Qualifications:
At least 2 years in Collage – No back subjects.
Customer service experience is a PLUS!
Well polished communication, verbal and writing skills
Flexible in meeting changes in schedule and processes
Ability to multi-task, in a fast paced and vibrant work environment
Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Preferrably with at least Six (6) months work experience in the call center industry or completion of at least two (2) years of college education
Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Six (6) months work experience in the call center industry or completion of at least two (2) years of college education
Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Provide technical support for end users through effective troubleshooting and problem-solving
Transfers customers to other internal departments where appropriate.
Identifies the need to escalate specific issues and follow through where necessary
Proactively keeps up to date on new procedures
Requirements:
Good English Communication Skills
Completed 2 years in college
At least 3-6 months call center experience on technical program
OR 6 months technical work experience in any industry
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Strong computer typing skills and ability to multi-task
Currently not enrolled
Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Six (6) months work experience in the call center industry or completion of at least two (2) years of college education
Job Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Job Requirements:
Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in the call center industry.
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Willing to work on shifting and graveyard schedule.
Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
Willing to start immediately.
Senior Service Delivery Managers adhere to TeleTech key performance objectives, indicators, metrics,
and ratios for line(s) of business, and can step in for the service delivery director when necessary.
Support Service Delivery Manager and/or Service Delivery Director in managing overall goals and
objectives maximizing resources for optimal metrics achievement, performance, and service level
adherence. Have responsibility for one or more lines of business, assist with budgeting, leadership,
engagement, performance management, communications, and development of team(s). Support
site/client ramps, proper reporting and analysis for managing the operations along with representing
and negotiating issues up and down chain of command. Utilize systems and procedures to improve the
operating quality and efficiency of the operations. Work daily to improve processes and performance
that enhance bottom line results. Work closely with business partners and clients to resolve all related
issues. Improves efficiency and accuracy of business processes and implements improvements. Senior
Service Delivery Managers are responsible for communicating and affirming directives and have
functional expertise in areas such as WFM, QA, Training and working knowledge of TA, HC, and Facilities.
Basic Qualifications
Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested.
Interacts with fellow team members to enhance project performance.
Requirements:
Associate Degree or finished with 2nd year college
1 year customer service experience
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Provide technical support for end users through effective troubleshooting and problem-solving
Transfers customers to other internal departments where appropriate.
Identifies the need to escalate specific issues and follow through where necessary
Proactively keeps up to date on new procedures
Open for US and Dayshift accounts, for ISP and hardware!
Requirements:
Good English Communication Skills
At least 1 year in college, preferably in a technical course
Related work experience (Call Center or IT-related) preferred
Previous experience on a shift work environment preferred
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Strong computer typing skills and ability to multi-task
Tech-savvy with Android OS and other digital media knowledge
High School graduates are welcome but previous experience in related field required
Currently not enrolled
Job Description
Job Description
Job Description
Job Description
Job Description
Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Job Description