MAKATI – Inbound service to Sales
(National Capital Reg – Makati City)
Responsibilities:

* To provide sales opportunities and customer service solutions to TeleTech’s client’s customers through inbound communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Requirements:

* Should have finished at least 2 years of college education
* Some Customer Service to Sales Call Center experience preferred
* Strong verbal and written English skills
* Computer literate with experience using Microsoft Office products
* Strong comprehension ability
* Experience handling difficult people over the phone or face-to-face
* Problem-solving and multi-tasking
* Ability to work a flexible roster
* Outstanding telephone techniques and customer service skills
* Willing to work on a shifting schedules

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

MAKATI – Human Capital Manager
(National Capital Reg – Makati City)
Responsibilities:

*Manages the site HR function to include: recommendation, implementation and administration of TeleTech’s employee, compensation, benefits, employee development, recruitment, and employee relations programs.

Requirements:

* 3-5 years experience in a Management or Supervisory capacity within Human Resources.
* 3 years compensation and benefits administration experience preferred
* Thorough knowledge of employment law

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

PASAY – Technical Support Associates URGENT HIRING!
(National Capital Reg – Pasay)
Responsibilities:

* This position will assist calls dealing with technical support issues and customers requiring issue resolution. Will make necessary callbacks and transfers as necessary.

Requirements:

* Completed at least 2 years in college
* With excellent conversational skills in English
* Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
* Previous call center experience from inbound technical support or inbound customer service preferred
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Can work in shifting schedules
* Must be willing to work in Pasay.
* Applicants should be Filipino citizens or hold relevant residence status.

Visit at SM Central Business Park (fronting Mall of Asia)
Monday to Saturday, 8am-5pm
or call our recruitment hotline (02)552-9752/ 552-9754

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

MAKATI – Director, Human Capital (Australian Portfolio)
(National Capital Reg – Makati City)
Responsibilities:
Human Capital Directors support assigned business units and leaders to strategically address all of their Human Capital needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensible member of the operational leadership team.

Requirements:

* At least 5 years human resource management experience
* Strong knowledge in multiple HR disciplines (compensation and benefits, recruiting, employee relationship, legal, etc.)
* Proven ability to build relationships of trust with Vice President and Director level leaders
* Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
* Ability to influence leaders and team members of differing viewpoints to create positive outcomes
* Strong verbal and written skills
* Ability to manage multiple, complex, on-going projects
* Knowledge of business technologies and metrics
* Knowledge of call center business
* Behavioral Interviewing Certification
* Process improvement certification (white belt or above)

TeleTech Customer Care Management Phils., Inc.
Website: http://www.teletech.com
Company Address: Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

STA. ROSA – Recruitment Specialist
(Southern Tagalog – Sta. Rosa, Laguna)
Responsibilities:
Working as part of a fun, dynamic and energetic Recruitment team, your key responsibilities will include:

* Work with recruitment team to create, implement and monitor effective sourcing strategies
* Screen candidates for current and future job opportunities including conducting pre-screens, assessments and interviews
* Manage the pre-employment screening processes including reference checks, medical exams etc
* Negotiate and finalise employment offers for successful candidates
* Provide feedback to relevant stakeholders on recruitment progressDaily reporting on recruitment activities

Requirements:

* Bachelors Degree
* 12 months recruitment experience; preferably high volume recruitment
* Excellent English communication skills, both verbal & written
* Positive attitude, great customer service & professional appearance
* Ability to use MS Office, Internet Explorer
* Experience using Taleo an advantage
* Applicants should be Filipino citizens or hold relevant visas
* Must be willing to work in Sta Rosa
* Full time position

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com

PASAY – Technical Support Associate
RESPONSIBILITIES:

* This position will assist calls dealing with technical support issues and customers requiring issue resolution. Will make necessary callbacks and transfers as necessary.

REQUIREMENTS:

* Completed at least 2 years in college
* With excellent conversational skills in English
* Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
* Previous call center experience from inbound technical support or inbound customer service preferred
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Can work in shifting schedules
* Must be willing to work in Pasay.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

Iloilo – Team Leader
RESPONSIBILITIES:

* Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
* Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
* Develop all frontline personnel and be a positive role model for them and leading by example.
* Providing timely identification and response to CSR performance needs / issues.
* Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have at least 1 year experience in call centre as Team Leader or equivalent role.
* Shift management capabilities and ability to manage varying skills of employees.
* Analytical ability to decipher statistical performance reports.
* Superior customer service, delegation and multi-tasking skills.
* Strong communication skills, both written and oral.
* High level interpersonal and organizational skills.
* Must be willing to work in Bacolod
* Applicants should be Filipino citizens or hold relevant residence status.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com

STA. ROSA – Team Leader (URGENT HIRING)
RESPONSIBILITIES:

* Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
* Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
* Develop all frontline personnel and be a positive role model for them and lead by example.
* Providing timely identification and response to CSR performance needs / issues.
* Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

* College Graduate Degree Qualified
* Minimum 2 years leadership experience within a service driven or high tech corporation
* Minimum 1 year experience in call centre customer service role
* Minimum 1 year experience in call centre management role
* Call centre management certification
* TCS rostering and staffing experience
* Shift management capabilities and ability to manage varying skills of employees
* Analytical ability to decipher statistical performance reports
* Superior customer service skills
* Strong multi-tasking and delegation skills
* Strong communication skills, both written and oral
* High level interpersonal skills
* Interview skills (professional training preferable)
* High level of organizational skills
* Ability to deal with conflict in a positive fashion
* Computer literate with experience using Microsoft Office products
* Must be willing to work in Sta. Rosa and can start ASAP.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

Netopia (Level 1) Festival Mall Recruitment on March 22-26, 2010
RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* with at least 6 months of Customer Service/Sales/Technical experience.
* Fresh graduates/Entry level applicants are also encouraged to apply.
* Applicants must be willing to work in Sta Rosa, Laguna.

Enjoy Day Shift Opportunities!

P15K Signing Bonus awaits those who will be hired for Inbound Sales Associates and Customer Service Associates.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://www.teletech.com

GLOBAL BUSINESS SERVICES – Quality Assurance Manager

REQUIREMENTS

-Candidate must possess at least a Bachelor’s/College Degree in any field.
-Preferably Managers specializing in Quality Monitoring and Control.
-Five to seven (5-7) years experience in a BPO/customer service environment.
-At least 2 years QA Management experience; quality assurance background in a technical account preferred.
-Applicants should be Filipino citizens or hold relevant residence status
-Must be willing to work on shifting schedule
-Must be willing to be based in Novaliches, Quezon City.

Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634

WebSite :

http://www.teletech.com