Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Six (6) months work experience in the call center industry or completion of at least two (2) years of college education

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

Responsibilities:
Answers live chat requests from customers concerning technical problems with multi-media devices
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Provide technical support for end users through effective troubleshooting and problem-solving
Transfers customers to other internal departments where appropriate.
Identifies the need to escalate specific issues and follow through where necessary
Proactively keeps up to date on new procedures
Requirements:
Good English Communication Skills
At least 1 year in college, preferably in a technical course
Related work experience (Call Center or IT-related) preferred
Previous experience on a shift work environment preferred
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Strong computer typing skills and ability to multi-task
Tech-savvy with Android OS and other digital media knowledge
High School graduates are welcome but previous experience in related field required
Currently not enrolled

Responsibilities:
Answers live chat requests from customers concerning technical problems with multi-media devices
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Provide technical support for end users through effective troubleshooting and problem-solving
Transfers customers to other internal departments where appropriate.
Identifies the need to escalate specific issues and follow through where necessary
Proactively keeps up to date on new procedures
Requirements:
Good English Communication Skills
At least 1 year in college, preferably in a technical course
Related work experience (Call Center or IT-related) preferred
Previous experience on a shift work environment preferred
Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
Strong computer typing skills and ability to multi-task
Tech-savvy with Android OS and other digital media knowledge
High School graduates are welcome but previous experience in related field required
Currently not enrolled

Job Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes, including technical resolution on signal and phone setting problems
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Job Requirements:

Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (6) months work experience in the call center industry
Should have at least one (1) year solid Customer Service experience with BPO or Non-BPO industry for calls supporting technical resolution on signal and phone setting problems
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Willing to work on shifting and graveyard schedule
Fresh graduates/Entry level applicants are encouraged to apply
Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
Willing to start immediately.

Job Responsibilities:

Receive inbound calls from customers and resolve service issues.
Educate customers regarding benefits of products.
Job Requirements:
Candidate must have completed at least 2 years in college with no back subjects or finished a 2 year course or Bachelor’s Degree in ANY FIELD.

With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.

Possess an ability to work in an independent fashion and little supervision.

Preferrably with 3 months to 1 year of call center experience (not required for Technical Account).

Strong problem solving and analytical skills.

Can adapt easily to a dynamic environment.

Able to troubleshoot minor technical concerns.

Active listener and keen on details.

Willing to work on shifting and graveyard schedule.
Willing to be assigned in CYBERGATE PIONEER, MANDALUYONG CITY

Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes

Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time

Interacting with team members to enhance performance

Requirements:
Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

Vendor Manager (CLARK-based)

JOB DESCRIPTION:
The Vendor Manager supports the Network Supplier Team and manages the relationship cycle with vendors. Works closely with vendors and suppliers to establish systems, procedures and processes.

RESPONSIBILITIES:
• Oversee full cycle of procurement and purchasing efforts.

• Work across key business units or departments for vendor due diligence.

• Create and manage RFP process, purchase order issues and invoice approval.
• Serve and point of contact for initiatives with outsourced vendors.

• Working closely with Project Management Office to ensure that deliverables and expectations are being met consistent with vendor strategy.

• Develop relationships, manage expectations, and communicate on a formal and informal basis with senior executives and managers across organization.

• Reflect high degree of professional initiative and willingness/ability to operate effectively both on a team, and independently.

• Champions change and effectively manage the implementation of new ideas

• Contract Management

• Financial and Quantitative Analysis

• Participate in annual budgeting process

• Negotiate competitive business terms

• Drive product and solution selection

• Strategic Thinking

• Build performance management framework for vendors

• Meet with Vendors (both locally and nationally)

Job Description

Job Description

Job Description

Job Description

At the core of TeleTech’s business, you will find our People,

our customer touch-points who ensure the highest quality of service.

Requirements:

• 4 year college diploma preferred.
• Call Center Operations experience
• Previous workforce management experience preferred
• Strong verbal and written communication skills
• Ability to interact with all levels of management, including external customers.
• Ability to build and maintain strong working relationships
• Strong computer skills
• Previous experience in schedule management systems a strong plus
• Intermediate to advanced MS Excel knowledge
• Knowledgeable in Microsoft access, visual basic and excel macro
• Strong analytical skills
• Ability to make timely and solid business decisions
• High energy individual with a proactive nature
• Flexible in schedule availability to support 24×7 operations

Job Description

Job Description

Job Description

Job Description

• Answers concerns and queries of customers on their mobile phone plan.
• Provide technical resolution on signal and phone setting problems.

Job Description

• As a Technical Support Representative you will be required to handle inbound phone & email enquires from customers based in Japan / Korea / China. You will be expected to help the customers troubleshoot computer peripheral products, as well as provide superior customer service for general inquires.

Job Description

Job Description

• Work closely with the recruitment and training teams focused on English comprehension and conversational skills.
• Conduct scripted role play and coordinate for the recruitment of agent-level employees.

• Native New Zealander.
• Flexible part time work hours.
• Confident to facilitate short recruitment role plays (training provided) with the local Talent Acquisition team.
• Option to work from home; or at the nearest TeleTech site to your residence.
• No previous language experience or study required.

Job Description

• Answers concerns and queries of customers on their mobile phone plan.
• Provide technical resolution on signal and phone setting problems.