Technical Support Engineer
(National Capital Reg – Parañaque City)
Responsibilities:

* To Provide Technical Support for Offshore and Local Requirements.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any computer related field.
* Basic Network and Telecoms troubleshooting.
* Familiarity with the Avaya Switch.
* Knowledge in Windows and Linux Servers.
* Knowledge in Modem Configuration.
* Basic troubleshooting on workstation hardware.
* Preferably 1-4 yrs experienced employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Sucat, Parañaque City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.

Our Recruitment Office is located at the 2nd Floor of Santana Grove, Dr. A. Santos Avenue, Sucat, Parañaque City (beside Shopwise).
828-6855

Mandarin Speaking CSR
(National Capital Reg)
Responsibilities:

Requirements:

* Fluent in Mandarin and English
* Highly Competitive but must be a team player
* Exceptional call handling skills
* Superior listening skills
* Ability to deliver information at customer’s knowledge level and style of communication in an understandable manner
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Flexible to changes and has sense of urgency
* Can work under pressure, and can deliver set goals
* Computer literate with keyboarding skills
* Should have a ready Passport
* Willing to relocate QUICKLY to Singapore temporarily, then for a longer term assignment in China

Teleperformance
Website: http://www.teleperformance.ph
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Customer Service Representatives for Wave 2 of a Pioneer Account (Pasay)
(National Capital Reg)
Responsibilities:

* Handle inbound customer service support calls from Canadian customers
* Cross sell value added services or products that are offered by the company
* Provide consistent, superior service to every customer by utilizing all available tools and resources

Requirements:

* Graduate of any four year course or accomplished at least second year college
* Eighteen years old and above
* Strong interpersonal and communication skills
* Fluency in English
* Experience with MS Office products and web-based applications
* Ability to learn quickly in a changing environment
* Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
* Flexibility to work a variety of shifts
* A passion for customer service and sales
* Call Center/Sales background is a plus
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work in Mall of Asia, Pasay City
* Must be willing to work in graveyard shift
* Must be willing to start on August 2, 2010

Teleperformance Pasay Recruitment Office is located at L2 North Parking Building
SM Mall of Asia, Pasay City

Security Engineer (Mall of Asia)
(National Capital Reg)
Responsibilities:

* Use the issue tracking software to log activities on each issue/request worked on.
* Take direction from the Support Lead on which issues to work on.
* Proactively work on issues assigned to the support team.
* Follow up on issues assigned to make sure there is forward progress.
* Help find Root Cause when needed.

Requirements:

* A minimum Bachelor’s degree in Information System Management, Computer Science, Electronics Engineering or other equivalent engineering discipline.
* 3+ years of experience in technical IT positions
* Fluent written & spoken English for communication with customers
* Bachelors Degree in Information Security\Technology or related field
* Deep and wide experience in solving and fixing technical issueKnowledge of IT support techniques and tools
* Knowledge of Root Cause Analysis techniques.Experienced in setting and achieving support goals
* Desired certifications: ITIL.
* Critical thinking and problem solving skills.
* Planning and organizing.
* Communication skills.
* Team work.
* Adaptability.
* Stress tolerance.

Teleperformance
Website: http://www.teleperformance.com
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Security Analyst
(Pasig, Mandaluyong City)
Responsibilities:

Duties and Responsibilities:

*      Client project management – Interact with client to identify client security requirements, Document client requirements, Conduct regular client security status meetings, Client audit project management, Maintain hardcopies of audits and reports, Interact with IT and Security Consultants to fulfill client projects, Capture and document client.
*      Manage client SLA – Risk management, Satisfy client security requirements and Report creation and presentation to client and internal staff.
*      Assist the CISO as follows – Research unique client requirements such as regulations, Create security policies and standards, Help manage security related IT projects
*      Assist sales in pre-sales activity – RFP responses, Client audits or questionneras, Client presentations.
*      Occasional travel – Client site meetings in pre-sales activity, Educational training.
*      Attend training, education or development programs to assist in improved performance

Requirements:

* Bachelor degree in Computer Information Systems or related business filed of study.
* 3 or more years in a Information security position – 1 or more years in a security analyst position / 2 or more years in a security administrative/consultant position.
* Understand and be familiar with statutory or regulatory compliance and best practices including: ISO 17799, ISO 27001, PCI, ITIL, SB1386, COBIT, SOX, GLBA
* Excellent communications kills
* Project Management skills
* Technical writing skills
* Organization skills
* Attention to detail
* Flexibility with diverse personalities
* Professional appearance and demeanor, and ability to maintain confidentiality is essential
* Must have strong sales skills to assist the sales team in pre-sales activity
* Ability to set priorities and work under pressure is essential
* Experience with project management technologies such as Microsoft Project is essential
* Must have an excellent ability to research any topic efficiently
* Must understand and be familiar with current industry and market trends
* Must have experience with information security fraud investigations
* Preferred Certifications: CISSP certification, PMP Certification, ITIL Certification

Teleperformance
Website: http://www.teleperformance.com
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Portuguese Speaking TSR
(Pasig City)

Requirements:

* Fluent in both Portuguese and English

* Preferrable with months customer contact experience, face-to-face- or over the phone, but not required

* Basic computer hardware and software knowledge including MS Windows

* Ability to multi-task

* Time management skills

* Excellent management skills

* Excellent communication skills

* Problem Solving / Troubleshooting

* Demonstrated ability to handle upset customer inquiries positively and professionally

* Willing to work on graveyard shift.

Teleperformance
Website: http://www.teleperformance.com
Company Address: Pavillon Mall EDSA Central Mandaluyong City —-
Fax: (02) 637-7111 loc. 323
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Customer Service Representatives for a Pioneer Account
(National Capital Reg)
Responsibilities:

* Handle inbound customer service support calls from established customers
* Cross sell value added services or products that are offered by the company
* Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:

* Graduate of any four year course or accomplished at least second year college.
* Eighteen years old and above.
* Strong interpersonal and communication skills
* Fluency in English
* Experience with MS Office products and web-based applications
* Ability to learn quickly in a changing environment
* Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
* Flexibility to work a variety of shifts
* A passion for customer service and sales
* Call Center/Sales background is a plus
* Applicants should be Filipino citizens or hold relevant residence status
* Must be willing to work in Mall of Asia, Pasay City and start on June 21, 2010

Walk-in application is encouraged. Teleperformance Pasay Recruitment Office is located at:

Teleperformance
L2 North Parking Building
SM Mall of Asia, Pasay City.

Recruitment Associate – University Belt Site
(National Capital Reg – University Belt, Manila)
Responsibilities:

Job Summary

* The Recruitment Associate is responsible for performing the recruitment and selection process to deliver the number of suitably qualified candidates required to meet the call center’s daily, weekly and monthly production objectives.

Duties and Responsibilities:

*Solicits invitations to job fairs
*Identifies and endorses viable job fairs to HRM for approval
*Mans the TP booth during job fairs
*Supervises and coordinates ingress, egress and transport of booth to job fairs
*Prepares reports on recruitment efforts during job fairs
*Liaises with schools for recruitment opportunities (graduate lists, career talks)
*Sources out other recruitment opportunities such as advertising, signages, billboards, etc.
*Prepares and Places recruitment ads in classified ads of leading/selected dailies; online job application sites; internal job vacancies in designated posting areas on each floor
*Conducts background checks on applicants
*Receives applications through referrals – online, referrals and mails
*Administers the employee referral program
*Monitors incentive availment of employees who referred hired applicants in the employee referral program
*Prepares ad layouts for print media for HRM approval
*Gets the approval of VP for Sales and Marketing regarding branding and logos placed on ads
*Reviews current processes and makes appropriate recommendations to the HRM to get quality applicants
*Conducts initial/group interviews
*Coordinates phone interviews with TP USA interviewers
*Schedules applicants for testing, initial, phone and final interviews
*Administers psychological testing and typing test
*Conducts project briefing
*Safekeeps Manpower Requisition Forms
*Prepares daily reports on the number of walk-in and invited applicants, applicants who passed, failed the interview, or failed to show up
*Performs all other related task that may be assigned from time to time

Requirements:

A. Minimum Education Requirement

• Graduate of Psychology, Behavioral Science, HRM or any related course
B. Minimum Relevant Work Experience

• At least one year sourcing experience, preferably in a call center setting

C. Preferred Qualifications

• Excellent oral and written communication skills both in English and Filipino
• Computer literate
• Knowledge in Microsoft Office specifically in Microsoft Excel is a plus
• Interviewing Skills
• Good organization skills with ability to work on tight deadlines
• People-oriented

Interested applicants may personally apply at

TELEPERFORMANCE UBELT SITE
1st Floor Isetann Cinerama Complex
C.M. Recto, Manila

applicants may also get in touch with us thru
784-5000 loc 2000 or 2001

recruitmentubelt@teleperformance.com

Outbound Call Center Agent
(National Capital Reg)
Responsibilities:
Competently Handle Barclays Outbound Customer Service Calls by meeting or exceeding client defined metrics ( Quality, Sales , AHT, Fee reversal rate, CSAT)

Requirements:

* At least 6 months call center experience, preferred.
* Preferably with sales experience
* Type 25 wpm
* College level (at least second year) or College graduate of any course
* Ability to use desktop computer system and hardware, e.g. mouse, keyboard
* Logical problem solving skills and ability to multi-task
* Proven verbal and written communication skills consistent with North American Business standards
* Must have availability to work various shifts influenced by current business needs.
* Ability to use Windows operating systems and navigate between various windows
* Provide a positive, professional, and outgoing personality
* Good organization and work prioritization skills
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.

Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :

http://www.teleperformance.ph

Jr/Sr Programmer
(National Capital Reg – Ortigas)

* 1. Design and Develop Software to be used by clients
* 2. Together with the Programming Supervisor, conduct system study, plans and implement new system for the company
* 3. Technical Documentation of Developed Software
* 4. Conducts training and turn-over developed software to Client
* 5. Research and studies new Technologies
* 6. Supports CRM Programmers
* 7. ATtend “Special Project” briefings

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in COmputer Science (Computer/Telecommunication) or equivalent.
* Required skill(s): Javascript.Net, MySQL, Linux.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :

http://www.teleperformance.ph