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Archive for the ‘Teleperformance’ Category


Customer Service in Consumer Billing Team

Dec 14, 2011 Author: admin | Filed under: Teleperformance

Job Responsibilities:

You enjoy talking to people and helping them out with their concerns. You are driven to find solutions and you have the patience to follow through until the problems are solved. You may not be a highly technical person but you enjoy working with computers. You understand that good customer service means having a sense of urgency and always being ready with the information/solutions.

The Qualifications…

While ultimately it will be your positive attitude and energy that helps you succeed, there are a few things you need to get started:
Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in BPO or Non BPO Industry
Strong conversational English communication skills
Proficient in MS Office products Mail, Word, & Excel
Analytical and can work in a fast-paced environment
Amenable to work in shifting schedules

Inbound Resolution and Sales Associate – Makati

Dec 14, 2011 Author: admin | Filed under: Teleperformance

Job Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Job Requirements:

Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in the call center industry.
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Willing to work on shifting and graveyard schedule.
Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
Willing to start immediately.

Customer Service Representatives – Telecom (Pasig)

Dec 13, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Handle inbound customer service support calls from established customer

Requirements:
Graduate of any four year course or accomplished at least second year college.
Eighteen years old and above
Exceptional communication skills and call handling skills.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Responsibilities:
Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:
Should have completed a four (4) year college program at minimum and has attained a college diploma
Those who do not meet the educational requirements can be considered based on relevant work experience
With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
Excellent oral communication skills, having a strong speaking voice with clear diction
Strong listening skills and is able to multitask
Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
Is able to delivery information at customers’ knowledge level in an undestandable manner

Responsibilities:
Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:
Graduate of any 4-year course or at least college level
Those who do not meet the educational requirements can be considered based on relevant work experience
With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
Excellent oral communication skills, having a strong speaking voice with clear diction
Strong listening skills and is able to multitask
Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
Is able to delivery information at customers’ knowledge level in an undestandable manner

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
Graduate of any four year course or accomplished at least second year college.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Handle inbound customer service support calls from established customer

Requirements:
Graduate of any four year course or accomplished at least second year college.
Eighteen years old and above
Exceptional communication skills and call handling skills.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representative

Dec 9, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
Graduate of any four year course or accomplished at least second year college.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representatives

Nov 10, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:
Should have completed a four (4) year college program at minimum and has attained a college diploma
Those who do not meet the educational requirements can be considered based on relevant work experience
With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
Excellent oral communication skills, having a strong speaking voice with clear diction
Strong listening skills and is able to multitask
Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
Is able to delivery information at customers’ knowledge level in an undestandable manner

Customer Service Representatives

Nov 10, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Handle inbound customer service support calls from established customer

Requirements:
Graduate of any four year course or accomplished at least second year college.
Eighteen years old and above
Exceptional communication skills and call handling skills.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representatives

Nov 10, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Handle inbound customer service support calls from established customer

Requirements:
Graduate of any four year course or accomplished at least second year college.
Eighteen years old and above
Exceptional communication skills and call handling skills.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representatives

Nov 10, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Attend to inbound customer service support calls from the client’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the the client’s website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client’s ticketing system

Requirements:
Should have completed a four (4) year college program at minimum and has attained a college diploma
Those who do not meet the educational requirements can be considered based on relevant work experience
With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus
Excellent oral communication skills, having a strong speaking voice with clear diction
Strong listening skills and is able to multitask
Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily
Is able to delivery information at customers’ knowledge level in an undestandable manner

Customer Service Representative – Sucat

Nov 10, 2011 Author: admin | Filed under: Teleperformance

Requirements:
Graduate of any four year course or accomplished at least second year college.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representative

Oct 13, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
Graduate of any four year course or accomplished at least second year college.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Customer Service Representatives

Sep 27, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
At least 18 years old
Should have completed at least 2 years of College
Strong interpersonal and excellent communication skills
Experience with MS Office products and web-based applications
Ability to learn quickly in a changing environment
Proficient in problem solving, decision making and multi-tasking in a fast paced environment
A passion for customer service
Call Center experience / background is a plus
Applicants should be Filipino citizens or hold relevant residence status
Must be willing to work in Mall of Asia, Pasay City and can start immediately

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.
Record, investigate and resolve customer complaints
Assist in the education of new customers and in the re-education of existing customers to the proper procedures
Tracks and follow-ups on all inquiries, utilizing on-line systems and procedures, according to the established guidelines.
Assist with special projects and reports as assigned.
Must consistently meet all initiatives, accountabilities and values-based behaviors

Requirements:
At least two years completed of any college course and 18 years or older
Call Center experience / background is a plus
Strong written and verbal communication skills and an ability to work with people from diverse backgrounds
Ability to multi-task, good organizational and time management skills
Ability to read, analyze, and interpret verbal and written instructions
Ability to effectively present information and respond to questions from customers
Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
100 Full-Time positions available for immediate training.
Applicants should be Filipino citizens or hold relevant residence status
Must be willing to work in Sucat, Parañaque City and can start immediately

Customer Service Representatives for Sucat

Sep 12, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
Graduate of any 4-year course or accomplished at least second year
Eighteen years old and above.
Strong interpersonal and excellent communication skills
Experience with MS Office products and web-based applications
Ability to learn quickly in a changing environment
Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
Flexibility to work a variety of shifts
A passion for customer service
Call Center experience / background is a plus
Applicants should be Filipino citizens or hold relevant residence status
Must be willing to work in Sucat, Parañaque and start immediately

Customer Service Representatives for Makati Site

Aug 31, 2011 Author: admin | Filed under: Teleperformance

Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:
Graduate of any four year course or accomplished at least second year college.
Exceptional communication skills and call handling skills.
Flexible to changes and has sense of urgency
Time Management Skills
Can work under pressure, and can deliver set goals
Applicants should be Filipino citizens or hold relevant residence status.

Responsibilities:

  • Handle inbound customer service support calls from established customer
  • Cross sell value added services or products that are offered by the company
  • Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:

  • At least 18 years old
  • Should have completed at least 2 years of College
  • Strong interpersonal and excellent communication skills
  • Experience with MS Office products and web-based applications
  • Ability to learn quickly in a changing environment
  • Proficient in problem solving, decision making and multi-tasking in a fast paced environment
  • A passion for customer service
  • Call Center experience / background is a plus
  • Applicants should be Filipino citizens or hold relevant residence status
  • Must be willing to work in Mall of Asia, Pasay City and can start immediately

 

Responsibilities:

  • Handle inbound customer service support calls from established customer
  • Cross sell value added services or products that are offered by the company
  • Provide consistent, superior service to every customer by utilizing all available tools and resources.

Requirements:

  • At least 18 years old
  • Should have completed at least 2 years of College
  • Strong interpersonal and excellent communication skills
  • Experience with MS Office products and web-based applications
  • Ability to learn quickly in a changing environment
  • Proficient in problem solving, decision making and multi-tasking in a fast paced environment
  • A passion for customer service
  • Call Center experience / background is a plus
  • Applicants should be Filipino citizens or hold relevant residence status
  • Must be willing to work in Mall of Asia, Pasay City and can start immediately

 

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