Bahasa-Indonesian Speaking Customer Service Representative
(National Capital Reg – Makati City)

Responsibilities:

The primary responsibility of the Customer Service Representative is to provide first line consumer service support through telephone, email and mail.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.

* Excellent communication skills in Bahasa – Indonesia (written and oral)

* Good communication skills in English (written and oral)

* High attention to detail, with strong commitment and thoroughness to complete a task.

* Able to handle stress under pressure.

* Planning and Organizing Skills.

* Applicant must be willing to work in Makati City

Walk in at any of the following sites with a copy of your resume and a valid ID.

* 19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City

* 4F Sunnymede IT Center, 1614 Quezon Ave Quezon City

* 34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Specialist – Management Training
(National Capital Reg – Makati/Ortigas/Quezon City)

Requirements:

* Considerable understanding and knowledge of Management Principles and Practices
* 3-4 Years experience in Training Program Delivery (focus on Behavior-based/Management Training)
* 1-2 Years experience in developing training materials and programs
* Goal oriented with commitment to achievement and excellence
* Flexibility in training, schedules, and tasks and to the changing business environment as a whole
* Certification/ Specialization in a specific course (i.e. Situational Leadership, Targeted Selection, etc.) preferred
* Supervisory experience preferred
* Applicants must be willing to work in Makati/Ortigas/Quezon City
* 1 Full-Time position available.

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Training and Quality Supervisor
(National Capital Reg – Ortigas)

Responsibilities:

* To manage and develop training programs for the account, making sure that training commitments are fulfilled – for and from the client. Plans, coordinates, and directs training and staff development programs for organization. Will assist the Operations Director and Account Managers in performing business performance functions in process analysis and improvement measures to meet key performance indicators.

Requirements:

* University Degree or the equivalent
* Minimum of three years with demonstrated success in delivering adult training to businesses.
* Minimum of 1 year people management experience
* Experience in working with people on different levels
* Experience of negotiation and diplomacy
* Proficient with spreadsheets and word processing software

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Technical Trainer
(National Capital Reg – Ortigas)

Responsibilities:

* Designs and delivers Product and customer skills training

Requirements:

* College degree (Bachelor or higher)
* Customer Service and/or Technical Support call center experience
* Experience providing support and assistance for users of software applications or experience working closely with others who had this responsibility
* Advance Knowledge of Computers including Operating Systems, hardware and internet.
* Experience or demonstrated ability to train technically oriented people
* Excellent written and oral communication skills
* Fluent in English with neutral accent. Excellent comprehension.
* Ability to learn and act quickly
* Self-motivated
* Performs well under pressure and tight deadlines
* Thrives in a fast paced environment
* Experience developing technically oriented, application or process-based training content and curriculum
* Experience measuring the effectiveness of training curriculums
* Familiarity working with international clients

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

GRAPHIC ARTIST
(National Capital Reg – Ortigas)

Responsibilities:

The Graphic Artist (GA) will be responsible for the creative execution and to a certain extent provide the creative direction in the design, layout and creative formatting of a variety of projects, for both above the line and below the line advertising (including but not limited to print, brochures, posters, flyers, van wrap, light boxes, banners and other identified collaterals used externally) corporate identity and packaging.

Requirements:
 Candidate must possess at least a Bachelor’s/College Degree in Advertising/Media, Art & Design or equivalent.
 Required skill(s): Photoshop (CS2 and CS3), Illustrator, Freehand, In-Design, Corel Draw & Web Page Design
 Must be familiar with Flash and Web enhancement technologies such as DHTML and JavaScript.
 Management of product branding, project management and graphics consultation
 Experience gained from advertising or marketing company is an advantage
 Preferably 3-5 yrs experience specializing in Arts/Creative/Graphics Design or equivalent.
 Can conceptualize, develop & render creative ideas
 Knowledgeable in digital imaging and print production process from compre to printing
 Web design experience a plus
 Applicants should be Filipino citizens or hold relevant residence status.

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Specialist – Management Training
(National Capital Reg – Makati/Ortigas/Quezon City)

Requirements:

* Considerable understanding and knowledge of Management Principles and Practices
* 3-4 Years experience in Training Program Delivery (focus on Behavior-based/Management Training)
* 1-2 Years experience in developing training materials and programs
* Goal oriented with commitment to achievement and excellence
* Flexibility in training, schedules, and tasks and to the changing business environment as a whole
* Certification/ Specialization in a specific course (i.e. Situational Leadership, Targeted Selection, etc.) preferred
* Supervisory experience preferred
* Applicants must be willing to work in Makati/Ortigas/Quezon City
* 1 Full-Time position available.

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Technical Support Representative
(National Capital Reg, Southern Tagalog)

Responsibilities:

* • Document all customer calls in call tracking system.
* • Parts sales and order processing.
* • Use knowledgebase tools to search for customer solutions.
* • Utilize all product documentation to provide customers answers to questions and problem resolution.
* • Repair/Work Order processing.
* • Escalate calls to designated Escalation Team as per escalation procedures.

Requirements:

* • At least 2 years of college study. University degree preferred.
* • Preferably with Minimum of 6 months call center experience
* • Basics of Computers including Operating Systems, hardware and internet.
* • A working knowledge of MS Word / Excel
* • Good Communication Skills

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Customer Service Representative – Credit Card Sales and Activation
(National Capital Reg)

RESPONSIBILITIES:

* Handles customer’s problems arising from credit card activation / re-activation. Requires upselling of product supported.
* Provides first line voice customer service. Accepts inbound calls.
* Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer is within the guidelines of the client.

REQUIREMENTS:

* Candidate must have attained at least 2 years in college
* Good English Communication Skills
* Required skill(s): Microsoft Windows.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales – Telesales/Telemarketing or equivalent.
* 25 Full-Time positions available.
* Must be willing to do upselling
* Must be willing to work in Makati
* Must be willing to work on shifting schedules and split offs

Walk in at any of the following sites with a copy of your resume and a valid ID:

Sykes Asia, Inc.
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Visit ph.sykes.com for the list of Sykes Recruitment Events.

Japanese TSR for Quezon Avenue site (Job Code: JP-TSR)
(National Capital Reg – Quezon Avenue, Quezon City)

Responsibilities:

* To provide quality technical/customer service to clients via phone using the Japanese/Nihonggo language

Requirements:

* Finished at least 2 years in college or similar college-level education (any course)
* Working knowledge of computers (can do basic PC troubleshooting)
* Excellent written and spoken Japanese/Nihonggo communication skills
* Excellent written and spoken English communication skills
* Willing to be assigned at Sunnymede IT Center (SITC) along Quezon Avenue, Quezon City
* Willing to work on a day shift schedule (7am-4pm, Monday-Friday)
* Available to start ASAP

Walk-in applicants are invited to visit any of the following sites: (bring your updated resume and any valid ID)

* ORTIGAS, PASIG CITY: 19th/F One San Miguel Ave. Bldg. (OSMA), San Miguel Ave. corner Shaw Blvd., Ortigas, Pasig City
* MAKATI CITY: 34th/F Burgundy Corporate Tower (BCT), 252 Sen. Gil Puyat Avenue (Buendia), Makati City (across CEU Makati)
* QUEZON CITY: 2nd/F Sunnymede IT Center (SITC), 1614 Quezon Avenue, Quezon City (beside Hi-Top Supermarket)

Applicants should be Filipino citizens or hold relevant residence status.

Email Resume to HResume@sykes.com and indicate Job Code: JP-TSR.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Position: Technical Support Representatives for Postage Meters
Company Name : Sykes Asia, Inc.
Industry : Call Center / IT-Enabled Services / BPO
Location : 19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel : 636-8555
Company Fax : 849-9019

(more…)