Looking for a Call Center job in the Philippines?
Responsibilities:
Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
Troubleshooting of photovoltaic installations via phone and email.
Prepare Customer Relations Management reports in a weekly basis.
Will assist on case handling and updating CRM database
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
At least 3-5 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Experience in electronic equipment required.
Excellent skills preparing technical support reports.
Excellent proficiency in – Microsoft Project, Excel and Word.
Understanding and awareness of customer needs.
Excellent diagnostics, organizational ability, analysis skills, oral, written communications and interpersonal skills.
CRM Software experience.
AutoCAD drafting experience.
Must be willing to work on a shifting or graveyard schedule.
Applicants must be willing to work in Sto. Tomas, Batangas.
Applicants should be Filipino citizens or hold relevant residence status.
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Personal Skills
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IT Auditor
(Southern Tagalog – Sta. Rosa, Laguna)
Responsibilities:
* Conducts management testing of key IT general controls to support Sarbanes-Oxley Section 404 certification which includes preparation of test plans, executing test plans, documentation of results, recommending remediation steps for management to implement, where necessary, and assist in the development and implementation of an on-going management testing process;
* Coordinates with External Auditors on issues related to SOX testing.
* Performs IT Operations Audits focusing on the adequacy and effectiveness of internal controls in the areas of data center operations and security, data base management and security, network administration, and overall information security. Tasks includes assisting in the preparation of test plans, executing test plans, documentation of test results, and recommending remediation steps for management to implement.
* Coordinates with process owners the audit requirements related to SOX testing and operations audits.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree on Accounting, Computer Science/Engineering/Information Technology or related fields.
* CISA or pursuing certification
* With experience on IT Audit, particularly on SOX type audit engagement
* Strong background (at least 2-3 years) on Systems/Network Administration and Security.
* Technical knowledge in various information security standards (i.e. COBIT, ITIL, COSO, etc.)
* CPA is preferred but not required.
* Excellent oral and written English communication skills
* Confident in conversing and dealing with employees and middle to upper level management
* Cisco/Microsoft Certification holder is preferred but not required.
* Applicants must be willing to work in Sta. Rosa,Laguna.
* 1 Full-Time positions available.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Technical Support Engineer (German Speaking)
(Southern Tagalog – Binan, Laguna)
Responsibilities:
* Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
* Troubleshooting of photovoltaic installations via phone and email.
* Prepare Customer Relations Management reports in a weekly basis.
* Will assist on case handling and updating CRM database
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
* At least 3-5 year(s) of working experience in the related field is required for this position.
* Experience in electronic equipment required.
* Fluent in English and German.
* Excellent skills preparing technical support reports.
* Excellent proficiency in – Microsoft Project, Excel and Word.
* Understanding and awareness of customer needs.
* Excellent diagnostics, organizational ability, analysis skilss, oral, written communications and interpersonal skills.
* CRM Software experience.
* AutoCAD drafting experience.
* Applicants must be willing to work in Sta. Rosa, Laguna.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Buyer-Planner (MODCO)
(Southern Tagalog)
Responsibilities:
*Manages required inventory levels of procured direct materials to support manufacturing in order to meet customer schedules
*Supports the managers for the inventory monitoring and other reports needed with regards to all the materials assigned under his/her responsibility
*Analyzes stockable materials through MRP/Oracle and/or re-order point planning and coordinate/communicate any issues/concerns to other departments
*Supports the material requirements of our 3rd party module manufacturer
*Manage all inventory shipped to the 3rd party module manufacturer
*In charge of planning and delivery of existing commodities/materials
*Obtain quotations as required and select the best qualified supplier. Negotiate with suppliers regarding terms, prices, delivery, and specifications
*Manages the delivery schedules of supplies most especially those critical direct materials and make sure well-coordinated with the appointed forwarder and suppliers.
*Monitors purchase orders due for delivery and highlights to the team potential delays.
*Interfaces with other departments (Planning, Engineering, Quality, Manufacturing, and Finance) to resolve problems with timely responses.
*
Attends to the daily operations meetings and gives updates on the status of supplies for our direct materials.
*Place orders by email/fax and/or telephone for assigned commodities and communicate with suppliers.
*Verify receipt of purchase orders by supplier and adknowledge supplier commitment to delivery schedule in a timely period.
*Maintain updated open purchase order reports, and follow up with suppliers on committed due dates.
*Close coordination with other departments and suppliers for any technical or quality issues that may arise that needs to be settled.
*Analyze inventory for excess or obsolete product. Work within the confines of ISO procedures to return non – moving inventory to the vendor, or scrap non – moving inventory.
*Source and work with engineering and other departments in qualifying the most cost competitive suppliers
*Ensure proper and complete documentation of Purchasing documents and leads the internal ISO audits in relation with the 3rd party module manufacturing to make sure there would be no non-conformity.
*Support the purchasing needs and requirements of various departments.
*Perform special projects as assigned by the management
Requirements:
* College Graduate of any Business related course or engineering course
* At least 2 years experience in purchasing/planning (Direct Materials)
* Excel – Vlookup, If then logic, Pivot Table
* ERP System – Preferable Oracle
* Microsoft tools – Word, PowerPoint
* Highly adaptable in a very dynamic and changing environment. Assertive, dedicated and team oriented person.
* Excellent written and verbal communication skills
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Internal Auditor (Project Based)
(Southern Tagalog – Sta. Rosa, Laguna)
Responsibilities:
* Analyses, recommendations, counsel, and information concerning the adequacy and effectiveness of the internal control environment management has established to reasonably help ensure the effectiveness and efficiency of operations;
* Ensure safeguarding of Company assets; reliability of financial reporting; and compliance with applicable laws and regulations.
* Will also participate in financial and operational audits focusing on the adequacy of internal control environment.
* Responsible for completing fieldwork, explaining audit exceptions, recommending operational enhancements or efficiencies, documenting procedures and preparing reports.
* Will have extensive interaction with management at all levels of the organization.
* Will work under the supervision of the Internal Audit Manager and must be able to work in a team as well as independently.
Requirements:
* Bachelor’s Degree in Accounting.
* At least 2 years experience is required
* Preferably with Auditing experience and/ or background in General Accounting
* Has project management skills.
* Excellent written, oral communication skills and interpersonal skills are critical
* Must exhibit the ability to balance multiple, high priority projects simultaneously
* Willingness to travel and occassionally work night shifts during certain audits.
* Excellent PC skills (Excel, Word, Access, PowerPoint, etc.)
* Willing to work in Sta.Rosa, Laguna
* FOR IMMEDIATE HIRING
Sunpower Philippines Ltd. ROHQ (Shared Services Organization)
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
SR QA ANALYST
(Southern Tagalog – Sta. Rosa, Laguna)
Responsibilities:
* Responsible for maintaining the documentation for all RLC BU processes.
* Will support processes and procedures via periodic audits.
* Responsible for tracking, analyzing, and reporting quality metrics (Customer complaints, RMA, etc.) and statistics to the RLC Quality Engineer.
* Responsible for tracking any corrective actions assigned to RLC .
* Weekly reporting and tracking of inverter issues
* Synthesizing and reporting supplier notifications.
* Extremely proactive, motivated, organized, responsible, and should work well within a fast-paced group.
* Assisting with supplier management for RLC BU
* Provide weekly QA summary reporting and improvement plans
* Manage and continually evaluate the accuracy, quality, and effectiveness of all documents and processes in RLC BU.
* Effectively manage all customer notification of process or product changes.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial) or equivalent.
* At least 4 year(s) of working experience in the related field is required for this position, specializing in Quality Control/Assurance or equivalent.
* Previous experience with auditing (Min 1-3 yrs experience with audits
* Demonstrated experience with writing EXCEL scripts
* Proven skills in MS Office
* Ability to process data and formulate plan of action to support data analysis
* Proven ability to collaborate effectively across functional business organizationsacross functional business organizations
* Superior written and oral communication and collaboration skills
* Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
* Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneouse computer applications
* Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* Familiar with MS Project
* Demonstrated use of online tools and applications
* Night shift adaptability
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Sta. Rosa.
* Full-Time position available
Sunpower Philippines Ltd.-ROHQ (Shared Services Organization)
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
Dealer Training Support-Instructional Designer (German Speaking) RLC EU
(Southern Tagalog)
Responsibilities:
* Online Courseware Development
* Conducted needs analysis to assess learning requirements (determine target audience, identify learning goals, and create course objectives)
* Work with Subject Matter Experts to extract complicated subject matter and convert it to instructionally sound media objects.
* Designs and develops interactive learning content including learning objectives, simulation scenarios, graphical art/media, video podcasts, and valid/reliable assessments
* Collaborate with Courseware Developer and SMEs to develp high quality online course materials
* Performed instructional design quality review on projects
* Develop course material and tests
* Produce courseware, which may include animation, audio and graphics.
* Modify and maintain existing online training courses
Requirements:
* BS or BA degree in instructional technology, educational design, technical writer, computer-based courseware development, multimedia, psychology or related field
* Minimum four years experience in an instructional design role
* Knowledge of instructional design process and adult learning principles
* Ability to manage projects through to completion and meet deadlines for delivery
* Ability to work well within a team environment, sharing work assignments when necessary
* Extensive experience with online lesson development software (Adobe Captivate, Adobe Presenter, PowerPoint, etc)
* Knowledge of other Adobe Tools (Flash, Dreamworks, Fireworks, Authorware, etc)
* Excellent proficiency with German and English and overall communication skills
* Desired experience using HTML, Javascript, FTP, Photoshop, PaintShop Pro, and Fireworks for graphic manipulation (compression and optimization)
* Ability to independently work with outside contractors (courseware development firms)
* Willing to work in Sta. Rosa, Laguna.
* Night shift adaptability.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
Internal Auditor
(Southern Tagalog)
Responsibilities:
* Analyses, recommendations, counsel, and information concerning the adequacy and effectiveness of the internal control environment management has established to reasonably help ensure the effectiveness and efficiency of operations;
* Ensure safeguarding of Company assets; reliability of financial reporting; and compliance with applicable laws and regulations.
* To conduct management testing of key controls to support Sarbanes-Oxley Section 404 Certification. This will include (a) preparing test plans for key controls; (b) executing test plans, (c) documenting results; (d) recommending remediation steps for management to implement, where necessary, and (e) assisting in the development and implementation of an on-going management testing process.
* Will also participate in financial and operational audits focusing on the adequacy of internal control environment.
* Responsible for completing fieldwork, explaining audit exceptions, recommending operational enhancements or efficiencies, documenting procedures and preparing reports.
* Will have extensive interaction with management at all levels of the organization.
* Will work under the supervision of the Internal Audit Manager and must be able to work in a team as well as independently.
Requirements:
* Bachelor’s Degree in Accounting.
* At least 2 years experience is required (i.e.Public Accounting Firm, Internal Audit, etc.) Achievement or the active pursuit of one of the following professional certifications is strongly preferred: Certified Public Accountant (CPA), Charterered Accountant (CA), Certified Internal Auditors (CIA), and Certifified Information Systems Auditor (CISA).
* Has project management skills.
* Strong accounting cycle knowledge preferred, including Revenue, AP, AR, Inventory, GL, and financial reporting.
* With knowledge in corporate governance regulations, laws (Sarbanes-Oxley) and corporate governance best practices.
* Experience with COSO based asessmemt program.
* Excellent written, oral communication skills and interpersonal skills are critical
* Must exhibit the ability to balance multiple, high priority projects simultaneously
* Willingness to travel and occassionally work night shifts during certain audits.
* Excellent PC skills (Excel, Word, Access, PowerPoint, etc.)
* Full-Time position available.
* Applicants should be Filipino citizens.
* Willing to work in Sta.Rosa, Laguna
Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Business Analyst
(Southern Tagalog)
Responsibilities:
* Will report to the VAR (Value Added Reseller) Business Analytics Manager and will provide analytical support for the organization.
* Provide analytical support for strategic projects, business decisions and expansions
* Prepare weekly, monthly and quarterly business management reports.
* Update VARBU (Value Added Reseller Business Unit) for operating metrics and executive reviews.
* Develop new metrics to track and support every functional area within VARBU.
* Work with cross functional business group in providing comprehensive metrics including adhoc request for reports and metrics.
* Data analysis
* Develop Graphs for purposes of trending and analysis.
Requirements:
* Bachelors degree in IT, Business Management/Administration, Industrial Engineering or related fields.
* Strong Analytical Skills
* Highly skilled in using advance Excel and Powerpoint
* Willing to work on night shift
* Applicants must be willing to work in Laguna.
* Exposure to shared services organization is a plus.
* Ideal candidate must have at least two years related experience.
* Highly organized and attentive to details.
* Excellent in both oral and written communication skills and can deal with executives and business leaders.
* Good presentation skills. Knowledge in PHP, XML, AJAX, Javascript, HTML, CSS, MySQL, Web Services, Apache
* Additional desirable skills: SOAPREST, Sphinx, Webscraping/Automation
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
* Must be an expert in database development including MySQL, SQL Server among others
* Strong experience on systems analysis and design
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
Training Courseware Developer
(Southern Tagalog)
Responsibilities:
* Online Courseware Development
* Produce standards-compliant (AICC /SCORM) learning and knowledge objects designed for re-usability
* Develop course material and tests
* Produce courseware, which may include animation, audio and graphics.
* Work with Subject Matter Experts to extract complicated subject matter and convert it to instructionally sound media objects.
* Develop appropriate media objects that best communicate course objectives and creating and maintaining course navigation mechanisms.
* Provide LMS technical support to dealers and instuctors as needed
* Modify and maintain existing online training courses
* Collaborate with Instructional Designer and SMEs to develp high quality online course materials
* Reporting
* Develop new metrics and reports using Excel pivot tables
* Help troubleshoot and resolve possible defects with existing reports
* Work with Manager of Training, Dealer Training Support Supervisor, to define reporting requirements and goals.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Required skill(s): Excellent Communication Skills, Web Design Specialist, Training Module Creation.
* Preferred skill(s): Organization Skills, Work Independently, Felxible.
* Required language(s): English.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Sta. Rosa.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
* Full-Time positions available.
* Advanced command of Excel and Office software
* Excellent proficiency with US English and overall communication skills
* “Extensive experience with Macromedia Tools (Flash, Dreamworks, Fireworks, Authorware, etc) and with other online lesson develoment software (Captivate, Articulate Presenter, Adobe Premier, etc)”
* “Desired experience using HTML, Javascript, FTP, Photoshop, PaintShop Pro, and Fireworks for graphic manipulation (compression and optimization).”
* Ability to independently work with outside contractors (courseware development firms)
* Ability to work well within a team environment, sharing work assignments when necessary
* Ability to create excel reports when required
* Above average IQ
* ability to grasp IT terminologies
* Willingless to learn new technologies
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
Inventory Clerk (Project Based)
(Southern Tagalog)
Responsibilities:
* Performs cost/business analysis,
* Develops and tracks metrics
* Define sand recommends process improvements
* Assists in the coordination of physical inventory activities
* Ensures material is adequate for production
* Verifies all manufacturing activity is transacted correctly in Oracle ERP Systems
* Identifies and correct transaction errors
* Coordinates with supply chain on material requirements to meet MPS
* Reports daily on manufacturing metrics
* Reports any possible shortage of supply that may affect MPS
* Reconcile and fix all month-end discrepancies and participate in month-end closing
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Industrial), Business Studies/Administration/Management, Logistic/Transportation or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Excellent written and oral communication skills
* Proficient in word processing, spreadsheet and database programs
* Must be attentive to details
* Able to use hand tools and small power tools
* Applicants must be willing to work in Sta. Rosa.
* Night shift adaptability, willing to work in EU shifts
* Proficient in MS office and expertise in the use of Microsoft Excel required.
* Applicants should be Filipino citizens or hold relevant residence status.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
Team Lead – General Ledger for SPML
(Southern Tagalog)
Responsibilities:
* Responsible for people development and alignment of goals to meet business objectives
* Tasks for meeting attrition targets and for uplifting morale and motivation of direct reports
* Will handle in managing and driving team performance via use of tools such as coaching and feedback, results documentation, counseling and mentoring, rewards and recognition and delegation of tasks for competency and critical skills development
* Responsible for intraday and daily performance monitoring of team members being supported
* Monitoring required centric and product-specific training completion and ensuring team members are adept on product knowledge, updates and all related continuous education
* Responsible for supporting workforce requirements to meet Service Level Agreements
* Taking escalation calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on the business being supported
* Managing team meetings and participating in operations leadership meetings
* Responsible for communicating to all team members any new requirements, changes, updates on all support related information as well as company information
* Responsible for ensuring that all “tools of the trade” for each team member is working and all issues are communicated to helpdesk for resolution
* Responsible for conflict and issue resolution which may be related, but not limited to payroll and people management
* Represent the team on special projects/initiatives
* Required decision-making on matters relating to improving customer satisfaction with regards in so far it affects call handling and processes.
* Assist in the month end activities such as: review and finalization of monthly close package submitted to SPML including scorecards, account recon etc.
* Assist in the Monthly/Quarterly Annual Finance Reports such as Trial Balance and other finance reports.
* Responsible in making sure account recons are complete, accurate and submitted on time.
* Other tasks as maybe assigned from time to time.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Accountancy.
* CPA is a plus factor
* With at least 5 years of experience as GL accountant with recon analysis.
* A Team Player
* Can work with minimal supervision.
* With knowledge in Oracle.
* With very good communication skills;
* Very good in Excel, Word and Powerpoint Applications.
* Full-Time position available.
* Applicants should be Filipino citizens
* Willing to work in Sta.Rosa, Laguna
Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Cash Application Staff [ Project-Based]
(Southern Tagalog)
Responsibilities:
* Record cash receipts in the Oracle accounting system as they are received,
* Process debit/credit memos for customer accounts.
* Monitor unapplied cash in customer accounts and apply amounts as invoices are created.
* Prepare a weekly Accounts Receivable report to the Treasurer and Sales team
* Assist with collections efforts and follow up on past due accounts, including letters, phone calls, email and correspondence as necessary
* Build and maintain a good and constructive rapport with customers and intercompany personnel to achieve excellent customer service
* Handle and respond to customer and field requests promptly, accurately and professionally.
* Develop skills for assisting management in researching and analyzing data that is deemed urgent due to a department/team project
* internal or external audit requests, or to satisfy a customer request.
* Process credit applications from potential new customers. Check credit references and work with the Treasury Cash Application Accounatnt on establishing credit limits
* Periodically review customer credit and payment history.
* To modify credit limits as needed.
* Perform daily cash activities including: consolidating bank account balance information and assisting with the determination of expected cash needs.
* Perform other related projects and activities as required to meet company objectives.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 1 year(s) of working experience in Treasury field is required for this position.
* Minimum of one (1) year Accounts Receivable experience required
* Proficiency with a computer and data entry skills are required
* Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint & Excel)
* Ability to handle large volumes of work with a high degree of accuracy and attention to detail
* Excellent verbal and written communication skills
* Experience with Oracle a plus
* Applicants should be Filipino citizens.
* Night shift adaptability
* Willing to work in Sta.Rosa, Laguna
Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
HUMAN RESOURCE INFORMATION SYSTEM (HRIS) ASSISTANT – for MALAYSIA [ Project Based]
(Southern Tagalog)
Responsibilities:
* Timely and accurate input of HRIS records (new hire data, terminations, salary changes, department changes, address changes, performance appraisals, recognition awards, sales bonus data, etc.).
* Timely and accurate reporting and processing of HRIS records (uploads, downloads, reports, etc.).
* Administer processes surrounding HRIS functions to ensure smooth operation and enforcement of policies such as salary and performance appraisal administration.
* Work closely with payroll to ensure flow of data from HRIS to the payroll system as well as accuracy of data (audits).
* Working with an HRIS product including input, reporting, uploads, downloads and querying. Oracle Enterprise product experience is ideal.
* Ability to continuously examine processes for improvements in efficiency, work flow, and cost savings.
* Processing of Payroll for Malaysia employees
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Accounting.
* At least 1 year of HRIS experience required and experience in using and maintaining Oracle HR system/databases a plus
* Knowledgeable in Malaysia Taxes
* With experience handling Malaysia payroll/account.
* Must have an Accounting background.
* Good judgment dealing with sensitive and confidential information.
* Good interpersonal skills, including excellent collaboration skills and ability to work effectively in a team-based environment.
* Excellent verbal and written communication skills necessary.
* Ability to write reports, business correspondence and procedure manuals
* Intermediate level skills with Microsoft Windows applications, especially Word, and Excel.
* Strong data entry and benefits experience.
* Able to meet deadlines and multi-task.
* Exceptional attention to detail and accuracy.
* Ability to interact and respond to questions from management
* Ability to solve practical business problems
* Ability to interpret instructions furnished in written, oral, diagram or schedule forms
* Ability to deal with sensitive and confidential information and matters
* Strong organizational skills
* Full-Time position available.
* Applicants should be Filipino citizens
Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Dealer Service Representative (German Speaking)
(Southern Tagalog)
Responsibilities:
* Dealer Customer Support and Order Management
* Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
* Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
* Manage the fulfillment of > $25 MM in revenue per region per year
* Direct support for Regional Sales Manager
* Report mission-critical business metrics and statistics
* Sales Order Booking
* Receive and qualify customer PO’s
* Check PO’s against allocation and book customer orders into ERP system (QAD),
* Send sales order confirmation to the customers within specified SLA’s
* Update and maintain existing sales orders as required
* Submit weekly reports on all the orders due to be shipped the following week etc.
* Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner
* Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing
* Invoicing: ship product in the shipment and send invoices to the customer
* Archive all the documents per SOX requirements
* Sales Analysis and Report Generation
* Extract data from the ERP system (QAD) and export into Excel format
* Create representative graphs of these exported data for qualitative and quantitative
* analysis purposes
* Generate reports on several performance factors for evaluative purposes
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field
* Required skill(s): Supply Chain, Revenue Responsibility, Customer Service.
* Preferred skill(s): Excellent Communication Skills, Computer Proficient, Good Organization skills.
* Required language(s): English and German.
* Preferably 1-4 Yrs Experienced Employees specializing in Merchandising or equivalent.
* Minimum of 2 years of experience in the call center industry
* Proficient with MS Office Applications esp. Excel, PowerPoint, and Outlook.
* Knowledgeable with Office Software such as ERP, MRP, and CRM.
* Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
* Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications
* Process oriented and trainable
* Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* Demonstrated an ability to take initiative and be proactive
* Possess leadership skills
* Be flexible to changes and be able to adapt quickly
* Be organized and attentive to details
* Applicants must be willing to work in Sta. Rosa.
* Applicants must be willing to work on a night shift schedule
* Applicants should be Filipino citizens or hold relevant residence status.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.