RESPONSIBILITIES:
Performs call-outs as part of the validation and resolution process; Responds to queries, complaints, or concerns regarding SOA

Gathers documents for resolution of disputes; Ensures daily that all disputes staged to GAO via the Disputes Management System are addressed

Effects necessary changes / corrections / modifications in customer records; Maintains Error Monitoring Report for incorrect entries made

Post Audit (S&E’s, Packages, Rate Plan, Holding Period and Product codes) of newly activated accounts.

REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
Preferred skill(s): driving skills.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service – General or equivalent.
1 Full-Time positions available.