Assistant Manager for Workforce
RESPONSIBILITIES:
Receives client forecast and assess viability of meeting forecast requirements

Maintains historical pattern information for workload and resources

Creates intraday forecasts and scheduling

Conducts cost benefit analysis

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 2 year(s) of workforce experience in the related field is required for this position.
* At least 2 years experience as Workforce Supervisor
* Knowledge and ability to calculate statistics
* Advance knowlege with Excel, eWEM and ACD Software

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

Spanish Candidate Screening Specialist (eRecruiter-Spanish)

RESPONSIBILITIES:
-Monitors applicant flow for assigned site(s) through applicant tracking system.
-Monitors completion of pre-employment assessments of applicants to determine eligibility for hire.
-Maintains multiple scheduling calendars for self and Professional Interviewer to track follow ups, interviews, and other items as assigned, including providing additional interview support as needed/required.
-Evaluates applicant’s qualifications and checks references (as applicable) to determine eligibility of hire.
-Corresponds with job applicants to notify them of non-employment consideration due to assessments or other non eligibility issues.

POSITION PURPOSE:
-Conduct applicant phone interviews and responsible for further applicant coordination handling diverse sites of StarTek Enterprise.

REQUIREMENTS:
-Candidates must be at least second year College level. Technical course or Diploma course program is accepted.
-Must have at least one (1) year experience as a Customer Service Representative in a Call Center environment. Experience as a Spanish Language Customer Support an advantage.
-Strong command in Spanish and English language both oral and written.
-Strong proficiency in Internet, Email and MS Office application.
-Able to prioritize in a fast paced environment, adjust to changing priorities and work well under pressure.
-Must be detailed-oriented, strong analytical and able to gather information quickly.
-Willing to work on graveyard, shifting schedule, weekends and holidays.

For interested applicants, please click on the link below to complete your application:

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -

Revenue Assurance Analyst
RESPONSIBILITIES:

* Review StarTek’s processes and procedures to identify, implement and document improved ways to maintain revenue and to reduce lost revenue.
* Quantifies revenue loss and ties the loss to specific causes.  Conducts financial analysis of revenue impacting events across the enterprise.
* Produces metrics that will allow for a measurable ROI as well as in-depth evaluation of the initiative.
* Develops a thorough understanding of all client contracts and identifies areas of revenue loss (e.g. billing, scope creep, COLA, span of control, etc).
* Ascertain key controls throughout the billing cycle. Create and maintain an extensible framework and methodology which will facilitate the deployment of a viable revenue assurance process.

JOB FUNCTION:

* The role focuses on evaluating, reviewing the root cause of revenue leaks across the StarTek enterprise’s revenue cycle
* Embeds preventative assurance mechanisms in the processes and systems to ensure long-term sustainability and profitability.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s Degree in the field of Accounting, Banking and Finance or the equivalent.  CPA holder a strong advantage.
* Must have at least 5 years working experience in Financial Analysis, Cost or Revenue Accounting and client contract administration.
* Experience working in a Call Center / Business Process Outsource industry an advantage.
* Ability to read, analyze and interpret financial documents, legal contracts & common business documents required.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages required.
* Solid analytical and problem-solving skills, including problem identification, analysis, action planning and execution required.
* Strong proficiency in PC applications, MS Office (ex: Excel, Word, Powerpoint).
* Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
* Willing to work on graveyard, shifting schedule, weekends and holidays.

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

Facilities Assistant
RESPONSIBILITIES:
To ensure 24 hour continuous operation of StarTek facilities.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Engineering (Others) or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Engineering – Others or equivalent.
* Knowledge in computer literacy
* Ability to troubleshoot hardware and software
* Knowledge in basic aircon Operation
* Ability to read and understand the schematic diagram
* Knowledge in electrical connections
* Ability to read electrical diagrams

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati

HR Specialist (Project Based)
RESPONSIBILITIES:
1. Assists with employment application process.
2. Performs other clerical duties including filing, photocopying, and collating.
3. Assists with HR tasks

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Candidate must have 3-6 months Recruitment/HR or CSR experience.
* Excellent English communication skills — written and oral
* Can start ASAP
* Project based employment

Company Name :
Startek International Limited
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -