Looking for a Call Center job in the Philippines?
Workforce Analyst
(National Capital Reg)
Responsibilities:
* Under limited supervision, prepares and maintains statistical reports used in management decision-making. Investigates and analyzes data and decides upon alternatives to complete assignment. Assemble and assess statistical information from system database and other sources. Independently plan, prepare, and maintain business unit report critical to the Company’s success and profitability and critical to meeting our client’s expectations.
Requirements:
* Candidate must have a minimum of 5 years in mass transaction, preferably in a call center environment.
* Candidate must possess strong computer, organizational, communication, and analytical skills.
* Candidate must be highly proficient in MS Excel, Business Objects, ACD Switch Reporting; knowledge in scheduling system (eg Blue Pumpkin), preferred.
* Candidate must have the ability to collect, assess, and present large and complex information to various levels of the organization.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Workforce Coordinator
(National Capital Reg)
Responsibilities:
* Maintenance of Blue Pumpkim / IEX Employee Database
* Ranking of agents and management of shift bids
* Management of Time Off Requests
Requirements:
* At least 1 year work experience in mass transaction in a call center environment.
* Strong computer, organizational, communication, and analytical skills.
* Experience in MS Excel, Business Objects, ACD Switch reporting, Blue Pumpkin and email systems.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID.
Sourcing Associate
(National Capital Reg)
Responsibilities:
Serves as business partner with teams for agent and non-agent recruitment and selection. Spearheads campaigns and sourcing initiatives for effective candidate pooling. Takes charge in networking and delivering non-traditional sourcing methods. Manages recruitment vendors.
Requirements:
• 4-year college degree in Human Resources or Marketing or a combination of education and equivalent work experience.
• 3 or more years experience in candidate sourcing (both agent and non-agent positions) with proven track record in out-of-the-box methodologies.
• Excellent interpersonal and collaborative skills, including verbal and written communication, presentation, facilitation, and negotiation skills.
• Strong problem solving/consulting skills.
• Excellent time-management skills.
• Excellent planning and organizing skills and multi-tasking skills.
• Strong listening skills.
• Good PC skills with demonstrated ability to use a variety of programs including Microsoft Word, Excel, Access, Powerpoint, and Outlook; with the ability to assimilate, present, and analyze data as needed.
Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays through Fridays/9am until 6pm Walk-In applicants are welcome.
Customer Service Professional – Non Voice Account
Sitel Philippines
Pioneer, Mandaluyong City
Company Name: Sitel Philippines
Position: Leadership Development Manager
Responsibilities:
* Manage Leadership Development programs for the Site
* Coordinate with Operations and Support groups as a consultant for development interventions
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Mass Communications, Humanities/Liberal Arts, Psychology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID.