Reports Analyst w/ BPO experience
(National Capital Reg)

Requirements:

* Candidates must have at least one year work experience in mass transaction, preferably in a call center environment.

* Candidates must have strong organizational, communication, and analytical skills.

* Candidates must be highly proficient in MS Excel

* Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems

* Candidates must be willing to work in a shifting schedule in Ortigas Center, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

IT SITE SUPPORT TEAM LEADER
(National Capital Reg)

Responsibilities:

* Good communication skills. This includes being a good communicator and a good listener
* Process oriented. Adheres to the agreed policies and procedures
* Character. Strong personality who can speak up to the client and other Department Managers
* Skill in organizing resources and establishing priorities
* Ability to work with minimal supervision and to interfere across functions and rank

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in technical call center environment.
* Knowledge of current technological developments/ trends in area of expertise.
* Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignmentAbility to communicate effectively, both orally or in writing
* Knowledge of the operational and procedural aspects of computer systems, hardware, software, and peripheral equipmen
* Strong interpersonal skills, flexibility, and customer service orientation.
* Technical background preferred, if none candidate should at least be a fast learner, interested and willing to learn in the IT field
* Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports.
* Candidate must be willing to work in Shifting schedules preferably graveyard shift.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays, 10am to 6pm Walk-in applications are encouraged.

Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 8 months programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Candidates must be willing to work in shifting schedules preferably graveyard shift .

* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
21/F Taipan Place Building
Emerald Avenue, Ortigas Center
Pasig City

Tel.: 860-0000

Senior Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 3 years programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Applicants must be willing to work on a shifting schedule at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Learning Specialist w/ BPO Experience
(National Capital Reg)

Responsibilities:
• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

Requirements:

Candidate must be a visa holder and willing to travel to UK.

Candidate must possess at least a Bachelor’s/College Degree , any field.

At least 2 year(s) of working experience in the related field is required for this position.

Strong facilitation, problem-solving, research and decision-making skills.

Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).

Organizational and time management skills, with the ability to plan and prioritize.

Excellent analytical and judgment skills.

Ability to demonstrate the interpersonal skills necessary for client and site contact.

Candidate must be willing to work in shifting schedule preferably graveyard shift.
2 Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays,9am to 6pm Walk-in applications are encouraged.

Learning Specialist (Customer Service Account) – BAGUIO
(C.A.R – Baguio City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Baguio City.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.

Sitel Baguio, BCEZ Loakan Road, Baguio City 2600 Tel.: 074-447-1912 Fax: 074-447-1901 Sitel Recruitment Schedule Mondays to Saturdays 9am to 6pm Walk-in applications are encouraged.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Tel :
860.0000
Company Fax :
634-5414
WebSite :
http://www.sitel.com

Compensation and Benefits Coordinator
(National Capital Reg)

Responsibilities:

The position will be responsible for administrative and clerical support for activities involving Compensation and Benefits.

Requirements:

* Candidate must have at least 1 year  experience in handling and processing of Government Mandated Benefits

* Candidate must have above average communication skills in English.

* Candidate must be proficient in MS Excel.

* Candidate must be willing to work long hours in Ortigas, Pasig.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414

Unix Administrator
(National Capital Reg)

Responsibilities:
The System Administrator has accountability for maintaining, mission critical, 24×7, systems and support, to meet the needs of Sitel business requirements. This includes, but is not limited to, maintaining a maximum uptime of Servers (DC, Exchange, ISA, File Server and TrendMirco) 99.9%; managing IT Support personnel in resolution for Server related concerns.

Also includes the following:

Perform and monitor daily server backup and weekly off-site tape rotation

Perform system administration of company wide Unix servers. This includes installing and maintaining system and application software and keeping patches up-to-date; creating of Users, GPO, emails

Monitoring and supporting critical network services (e.g. DNS, DHCP and Email)

Requirements:
5 or more years experience in the field of Information Technology. Preference for individuals with at least 3 years experience supporting and maintaining enterprise level servers running in Unix environment, gained in a BPO or any 24/7, mission critical industry.

Must have hands-on experience in intallation, configuration, troubleshooting and maintenance of Unix data hardware and software incidents.

Candidates with background in Unix scripting, preferred.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays through Fridays/9am until 6pm Walk-In applicants are welcome.

Senior Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 3 years programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Applicants must be willing to work on a shifting schedule at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Regional Quality Director
(National Capital Reg)

Responsibilities:
Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard. Additionally, the Director of Quality is responsible for implementation and maintenance of all quality projects and programs, including the quality/call monitoring process, pilots, and design of experiments. Works with all levels of the management team, stakeholders, associates, and client representatives, including daily interaction with site leadership. Liaison between Sitel and the client for quality issues, as well as involvement with performance and policy issues.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Project Management, Process Development, Six Sigma Black Belt Certified.
* Required language(s): English
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414 Walk-In applicants are welcome.