Responsibilities:
Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Responsibilities:

Responsible for providing excellent customer service to customers through managing day to day customer interactions

Requirements:
• At least 18 years old and above
• Applicants should be able to communicate and understand in Cantonese and English
• Willing to work on shifting schedules, graveyard, holidays & weekends
• Good in giving clear and brief instructions
• College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
• Candidates should have completed at least 2nd year College of any IT related course or should have completed 2 years of a Vocational Program
• Preferably possess necessary and updated work documents/permits as required by Philippine government
• Position is open for fresh graduates

Responsibilities:

• Provide inbound calls in a timely and professional manner
• Follow prescribed processes and schedules repair service for the customer
• Proactively converts inquiry calls into sales.
• Deal with customer inquiries, verifies order and other information.

Requirements:

• Customer service & Sales-oriented
• Should be able to communicate in English (written and verbal)
• Sales skills and 6 month sales experience from any industry
• With Negotiating Skills
• At least 18 years old and above
• Candidates should have completed at least two years in college/ vocational program
• Applicants should be Filipino citizens or hold relevant residence status.
• Willing to work on shifting schedules, weekends and holidays

Responsibilities:

• Deal with all inquiries politely, courteously, professionally & assertively through chat
• Understand the customers’ needs through effective comprehension skills
• Match customers needs to Clients’ products and services
• Adhere to agreed processes, meeting required work standards, targets and objectives

Requirements:

• Applicants should be Filipino citizens or hold relevant residence status
• At least 18 years old and above
• Sales and Chat Experience gained in a BPO/ Call Center industry (Preferred but not required)
• Can type 40 words per minute with 80% accuracy
• Must be willing to work in flexible, graveyard schedules
• Ability to Multi-task
• Should be able  to communicate in English
• Excellent customer service skills
• Positive, driven, and should be a team-player
• Passionate, energetic and enthusiastic

Responsibilities:

* Responsible for ensuring the number of quality monitoring is met by Quality Analysts.
* Responsible for ensuring Quality Reporting is published to the Monrovia Management team as per desired frequency.
* Responsible for ensuring all coaching’s completed for the team members and that their information is tracked and reported on.
* Quality/Training Leader needs to ensure they do a monthly Trend Analysis for bottom 10% population and have documented action plan for specific improvement.
* Should be able to do a GAP analysis basis Call Quality Scores and C-Sat score and be able to effectively put program in place to ensure targets are met on Call Quality and C-Sat.

Requirements:

* Four-year college degree or equivalent directly related work experience
* Applicants must be willing to work in BAGUIO CITY.
* Full-Time positions available.
* Six Sigma background is a huge plus
* 3 – 5 years proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners.
* Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).
* Strong problem solving skills, research skills, and decision making skills.
* Excellent interpersonal skills.
* Organization and time management skills.
* Excellent listening, oral and written communication skills.

Sitel Baguio Recruitment
BCEZ Loakan Road,
Baguio City 2600
Tel.: 074-447-1912
Fax: 074-447-1901

Recruitment Schedule:
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.
You may send your applications to jobs-baguio@sitel.com

Responsibilities:

Requirements:

• At least 18 years old and above
• Should be confident to communicate in English
• Willing to work on shifting schedules and holidays
• Customer service-oriented and highly technical
• Must be familiar for with common technical terms and issues
• Good in giving clear and concise instructions
• College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
• Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
• Fresh graduates/Entry level applicants are encouraged to apply
• Applicants should be Filipino citizens or hold relevant residence status
• Knowledge in computer hardware and software troubleshooting skills is preferred but not required.

Predominantly Dayshift Campaign for Technical Support Representatives
(National Capital Reg)
Responsibilities:

* Basic phone troubleshooting/ customer service over the telephone/e-mail
* Provides quality customer service to clients

Requirements:

* At least 18 years old and above
* Should be confident to communicate in English
* Willing to work on shifting schedules and holidays
* Customer service-oriented and highly technical
* Must be familiar for with common technical terms and issues
* Good in giving clear and concise instructions
* College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
* Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
* Fresh graduates/Entry level applicants are encouraged to apply
* Applicants should be Filipino citizens or hold relevant residence status
* Technical Background is preferred, not required.
* Basic phone & computer soft/hardware troubleshooting skills – minimum requirement
* Applicants who can provide SSS and valid NBI clearance will be prioritized

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
Tel.: (+632)860-1111
Fax: (+632)634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 am to 6:00 pm

Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger:
siteljobs@yahoo.com
9:00 am-6:00pm
Mondays to Fridays

Inbound Sales Representatives – 100 available slots
(National Capital Reg)
Responsibilities:

* Provides inbound / outbound calls in a timely and professional manner
* following prescribed processes and schedules repair service for the customer
* Proactively converts inquiry calls into sales.
* Deal with customer inquiries, verifies order and other information, or transfer the customer to correct source in order to provide the best service for the given situation.

Requirements:

* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* Sales skills and 6 month sales experience gained in a BPO company
* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays
* Applicants who could provide their SSS no. and NBI clearance will be prioritized

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

CSR for Inbound Sales
(National Capital Reg)
Responsibilities:

* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* Sales skills and 6 month Sales experience gained in a BPO company
* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays
* Applicants who could provide their SSS no. and NBI clearance will be prioritized

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

Technical Support Specialists
(National Capital Reg)
Responsibilities:

*We are looking for Technical Support Agents who will be part of a Fortune 500 pioneer account in Eastwood City, Libis, Quezon City. As a TSR, you are expected to give topnotch customer service experience and resolve problems encountered by our client’s customers. Our client is a popular multinational information technology corporation that develops, sells, and supports computers.

Requirements:

* At least 18 years old and above
* Should be confident to communicate in English
* Willing to work on shifting schedules and holidays
* Customer service-oriented and highly technical
* Must be familiar for with common technical terms and issues
* Good in giving clear and concise instructions
* College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
* Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
* Fresh graduates/Entry level applicants are encouraged to apply
* Applicants should be Filipino citizens or hold relevant residence status
* Applicants who could provide their SSS no. and valid NBI clearance will be prioritized

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
Tel.: +632 860-1111
Fax: +632 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM-6:00 PM Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

SITEL RECRUITMENT IS OPEN TO ACCEPT APPLICANTS ON AUGUST 30, 2010
(National Capital Reg – Ortigas Center, Pasig City)
Responsibilities:
We know August 30, 2010 is a holiday, but we won’t stop until we find you the career you want at Sitel!

Apply today as a Call Center Agent at the 2F Centerpoint Building, Garnet corner Julia Vargas Avenue, Ortigas Center, Pasig City from 9:00 a.m. to 6:00 p.m.

Bring an updated copy of your resume and a valid ID. Applicants with NBI Clearance and SSS numbers will be prioritized!

Requirements:

*
o Proficient in the English language, both written and spoken
o Good comprehension skills
o Good listening skills
o Highly knowledgeable in Microsoft Office and DOS applications
o Excellent interpersonal skills
o Excellent customer service skills
o Ability to work in a team environment
o Ability to manage self positively in highly stressful situations
o Has strong initiative
o Should have finished 2 years of college or incoming 3rd year college student
o Willing to work in different schedules including weekends and holidays

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
Tel.: (+632)860-1111
Fax: (+632)634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays 9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 am-6:00pm
Mondays to Fridays

Temporary Agent for Financial Account (BAGUIO CITY)
(C.A.R – Baguio City)
Responsibilities:

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, any field.
* Applicants must be willing to work in Baguio City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Temporary positions available.

Sitel Baguio
BCEZ Loakan Road
BaguioCity, 2600
Tel.: 074-447-1912
Fax: 074-447-1901

Recruitment Schedule:
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.
You may also send your applications to jobs-baguio@sitel.com.

Customer Service Reps for Sales
(National Capital Reg)
Responsibilities:

Requirements:

* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

Sales Account for CSR’s to start immediately
(National Capital Reg)
Responsibilities:

Requirements:

* Customer service & Sales-oriented
* Should be able to communicate in English (written and verbal)
* Sales skills and Sales experience gained in either BPO or Non-BPO Industry
* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Sitel Careers Live!
Listen to Call Center Cafe by tuning in to DZEC 1026 kHz (AM Station) or
or visit http://121.96.71.137:8000/listen.pls using iTunes, WinAmp, or VLC players
every Monday, Wednesday and Friday
5:30 pm to 6:30pm

Regional Quality Director – Six Sigma Black Belt Certified
(National Capital Reg)
Responsibilities:

*      Responsible for achieving quality goals for supported site(s) and account(s).

*      Provide additional support for achieving other performance and productivity goals.

*      Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them. This includes hands-on data analysis and statistical process control, as well as providing direction and leadership to site analysts in this regard. Additionally, the Director of Quality is responsible for implementation and maintenance of all quality projects and programs, including the quality/call monitoring process, pilots, and design of experiments.

*      Works with all levels of the management team, stakeholders, associates, and client representatives, including daily interaction with site leadership.

*      Liaison between Sitel and the client for quality issues, as well as involvement with performance and policy issues.

Requirements:

*      Candidate must possess at least a Bachelor’s/College Degree, any field.

*      Should have strong background in Project Management and Process Development

*      Six Sigma Black Belt Certified is a plus.

*      At least 3 year(s) of working experience in the related field is required for this position.

*      Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.

*      Full-Time positions available.

Sitel Philippines Corporation
Website: http://www.sitel.com
Company Address: 2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Tel: 860.0000 | Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO

Immediate Hiring for Customer Service Professionals!
(National Capital Reg)

Responsibilities:

* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:

* Applicants should be Filipino citizens or hold relevant residence status
* Fresh graduates/Entry level applicants are encouraged to apply
* At least 18 years old and above
* Should be able  to communicate in English
* Excellent customer service skills
* Positive, driven, and should be a team-player
* Passionate, energetic and enthusiastic

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00am-6:00 pm
Mondays to Fridays

Customer Service Professionals for SALES Account
(National Capital Reg)

Requirements:

* With Negotiating Skills
* At least 18 years old and above
* Candidates should have completed at least two years in college/ vocational program
* Customer service & Sales-oriented
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work on shifting schedules, weekends and holidays
* Should be able to communicate in English (written and verbal)

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are strongly encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM -6:00 PM
Mondays to Fridays

Quality Analyst – Sales Account
(National Capital Reg – Pasig City)

Responsibilities:

* Track and report quality audits of agents.
* Track and analyze quality performance, mark-offs, and areas for improvement.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions both internal and with the client.
* Provides support to operations by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them.

Requirements:

* Candidates must have at least 6 months work experience as a Quality Analyst in a Sales Campaign
* in a call center environment.
* Candidates must have strong verbal and written communication skills with Excellent listening skills
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Strong Knowledge in MS Excel with Good interpersonal skills
* Can Start ASAP

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays

Telecoms Engineer

(National Capital Reg)

Responsibilities:

* Primary role is to provide Telephony support to clients at North America during US business off-hours

* Ticket Queue(s) Daily Management

* 1st Line Issue Resolution

* Activations/modifications/deletions to voice system (T1s, IDs, PBX/CMS logins, Vectors/VDN, Skill, others)

* Maintains & monitors multiple equipment types.

* Maintains & monitors site documentation changes

* Outage/Issue Conference Calls

* Vendor/Carrier escalation

* Telephony deployments, activations, or projects

Requirements:

* Knowledge in the Avaya PABX system and its functionality.

* Experience in handling CMS, voice mail, IVR, voice recording and CTI servers

* Knowledge with VOIP system/IP Telephony

* Proficiency with MS Office applications (i.e. MS Word, Excel).

* Skills to encourage an atmosphere of teamwork, professionalism and respect

* Time and project management skills.

* Adaptive to changing work schedules and working hours. Willing to work on weekends

* Strong analytical, problem-solving, and decision-making skills.

* Avaya certification is a plus

* Candidates must be willing to work in shifting schedule preferably graveyard shift.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 . Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays

Workforce Manager
(National Capital Reg)

Responsibilities:
Ensure workforce management process and procedures are in place and followed by the Site. Provide direction and guidance to the site workforce management team to ensure accurate and timely delivery of schedules to the Operations teams. Monitor, evaluate, and assess unit productivity on a daily basis. Manage daily workload issues, basis to resolve problems, assess forecasts, and maximize efficiencies. Handle all first level escalations from the Operation prime related to Forecasting/Scheduling. Performance manages and supervises staff. Work closely with ROC and Operations Teams.

Requirements:

* Four-year college degree or equivalent combination of education and work experience.
* 2+ years experience in planning, implementing, utilizing, and supporting workforce management system.
* Blue Pumpkin and IEX experience required.
* Business Objects and/or database experience, preferred.
* Experience managing a staff of 4-10, preferred.
* Performance management skills (coaching, conducting appraisals)
* Strong leadership skills.
* Strong technical documentation and problem solving skills.
* Proficiency in using MS Word, Access, Excel.
* Demonstrated knowledge of contact center operations.
* Proven experience consulting with all levels of management, peers, and teams.
* Ability to manage the workload of a team by setting priorities, delegation, and holding associates accountable to deliver high quality results on time.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays