Responsibilities:
Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Responsibilities:

Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Responsibilities:

Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic
Applicants who could provide their SSS no. and NBI clearance will be prioritized
Nursing Grads, Under-Grads and Board Passers are welcome to apply!

Responsibilities:
Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Responsibilities:

Provide inbound calls in a timely and professional manner
Proactively converts inquiry calls into sales.
Deal with customer inquiries, verifies order and other information

Requirements:
Customer service & Sales-oriented
Should be able to communicate in English (written and verbal)
Sales skills and 6 month sales experience
With Negotiating Skills
At least 18 years old and above
Candidates should have completed at least two years in college/ vocational program
Applicants should be Filipino citizens or hold relevant residence status.
Willing to work on shifting schedules, weekends and holidays

Responsibilities:

Provide clear inbound communication through telephone technical support
Provide excellent customer service solutions to users pertaining to PC technical problems

Requirements:
At least 18 years old and above
Should be confident to communicate in English
Willing to work on shifting schedules and holidays
Customer service-oriented and highly technical
Must be familiar for with common technical terms and issues
Good in giving clear and concise instructions
College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
With at least 3 months Technical Support experience
Applicants should be Filipino citizens or hold relevant residence status
Knowledge in computer hardware and software troubleshooting skills is preferred but not required

Responsibilities:
Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Responsibilities:

Take Inbound Calls for collections
Able to convince others through discussion, explanation & reasoning to accept view
Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs
Dealing with all calls politely, courteously, professionally and assertively

Requirements:
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
At least 18 years old and above
Applicants must have excellent verbal and oral English communication skills
Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
Passionate, energetic, and enthusiastic
Positive, driven, and should be a team-player
Previous work experience in BPO/call center is preferred but not required
Applicants who could provide their SSS no. and NBI clearance will be prioritized

Responsibilities:

 
The Coach will supervise 13 – 15 agents and will effectively manage the integration of the account's directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents' understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:
College Graduate
With more than 1 year experience as a supervisor handling a team of 13 to 15 associates
With proven track record in tracking and ensuring KPIs are met
Must have more than 1 year experience handling a telecommunications account
Good command of the English language
With excellent reading and comprehension skills and excellent typing skills
Should know how to use Ms Office suite
Amenable to work in shifting schedules particularly graveyard shift and willing to be assigned in Eastwood Libis

Responsibilities:

 
The Coach will supervise 13 – 15 agents and will effectively manage the integration of the account's directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents' understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:
College Graduate
With more than 1 year experience as a supervisor handling a team of 13 to 15 associates
With proven track record in tracking and ensuring KPIs are met
Must have more than 1 year experience handling a telecommunications account
Good command of the English language
With excellent reading and comprehension skills and excellent typing skills
Should know how to use Ms Office suite
Amenable to work in shifting schedules particularly graveyard shift and willing to be assigned in Eastwood Libis

Responsibilities:

Provide clear inbound communication through telephone technical support
Provide excellent customer service solutions to users pertaining to PC technical problems

Requirements:
At least 18 years old and above
Should be confident to communicate in English
Willing to work on shifting schedules and holidays
Customer service-oriented and highly technical
Must be familiar for with common technical terms and issues
Good in giving clear and concise instructions
College Degree/ Associate/ Vocational Certificate in a computer course is a plus but not required
Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
With at least 3 months Technical Support experience
Applicants should be Filipino citizens or hold relevant residence status
Knowledge in computer hardware and software troubleshooting skills is preferred but not required

Responsibilities:

Requirements:

• At least 3-5 years prior Billing or related Finance transactional experience preferred.
• Have worked in a BPO environment preferred.
• Proficient in Excel, Outlook and Access. Strong verbal and written communication skills.
• Solid problem-solving skills. Self-started, detail-oriented.
• Knowledge of accounting/financial systems. Ability to recognize issues, troubleshoot and work with others to resolve.
• BS Accountancy, preferably a CPA
• Candidate must be willing to work in shifting schedule at Ortigas, Pasig.

Responsibilities:

Requirements:

• At least 3-5 years prior Billing or related Finance transactional experience preferred.
• Have worked in a BPO environment preferred.
• Proficient in Excel, Outlook and Access. Strong verbal and written communication skills.
• Solid problem-solving skills. Self-started, detail-oriented.
• Knowledge of accounting/financial systems. Ability to recognize issues, troubleshoot and work with others to resolve.
• BS Accountancy, preferably a CPA
• Candidate must be willing to work in shifting schedule at Ortigas, Pasig.

Responsibilities:

Requirements:

• BS/BA degree preferred
• Minimum 1 year experience in IT
• Experience in Service Management, including executing processes and procedures based on ITIL best practices
• Minimum of one year experience related to service management, ITIL and IT operations
• Capable of assisting with verbal presentations with complex concepts and technical information to non-technical audience
• Strong verbal and written communication skills
• Good interpersonal skills to conduct business with others in a diplomatic and professional manner
• Knowledge of MS office suite software
• Ability to work varied Shift
• Ability to maintain confidentiality
• Ability to adhere to all organizational policies and procedures organization
• Ability to work with a  variety of people from diverse backgrounds
• Ability to analyze changes to insure they follow the prescribed procedures
• ITIL experience and qualification would be an advantage
• Additional language skills to a technical level would be an advantage
• Candidate must be able to work in a three-shift rotation pattern on a rota basis as required

Responsibilities:

Requirements:

• BS/BA degree preferred
• Minimum 1 year experience in IT
• Experience in Service Management, including executing processes and procedures based on ITIL best practices
• Minimum of one year experience related to service management, ITIL and IT operations
• Capable of assisting with verbal presentations with complex concepts and technical information to non-technical audience
• Strong verbal and written communication skills
• Good interpersonal skills to conduct business with others in a diplomatic and professional manner
• Knowledge of MS office suite software
• Ability to work varied Shift
• Ability to maintain confidentiality
• Ability to adhere to all organizational policies and procedures organization
• Ability to work with a  variety of people from diverse backgrounds
• Ability to analyze changes to insure they follow the prescribed procedures
• ITIL experience and qualification would be an advantage
• Additional language skills to a technical level would be an advantage
• Candidate must be able to work in a three-shift rotation pattern on a rota basis as required

Responsibilities:

Requirements:

• Should have at least  1 year experience in Travel Account as a Team Leader/Captain or Supervisor.
• Excellent written and verbal communication skills in English.
• With excellent sales coaching skills and can work well under pressure.
• Candidate must have strong organizational and time management, and analytical skills.
• Amenable to work in shifting schedules particularly graveyard shift and willing to be assigned in Ortigas, Pasig.

Responsibilities:

Requirements:

• Should have at least 1 year experience as a Team Leader/Captain or Supervisor.
• Must have handled Tech Programs, PC/ Software or Laptop Support strongly preferred.
• Excellent written and verbal communication skills in English.
• With excellent sales coaching skills and can work well under pressure.
• Candidate must have strong organizational and time management, and analytical skills.
• Amenable to work in shifting and graveyard schedules and willing to be assigned in Ortigas, Pasig

Responsibilities:

• Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring and one-to-one skills coaching. Modifies and presents training programs for representatives/agents.
• Tracks learner progress. Creates labs and exercises as needed. Provides one-to-many and one-to-one mentoring. Acts as a technical/ procedural escalation point for Agents/Advisors and Coaches/Team Managers.
• Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs or solutions to known problems.
• Stays informed about client processes and recommends program changes where appropriate.
• Schedules programs and maintains records.

Requirements:

• Should have at least 1 year work experience as a trainer in a fast-paced call center environment, Experience of delivering systems, products and process training to larger groups (up to 15)
• With extensive experience in coaching and mentoring others in a complex, fast paced contact center environment
• Solid understanding of training processes and practices for adults.
• Excellent knowledge for a Outbound SALES program. Proven ability to create structured training materials.
• Must have experience in training processes and practices for adults with strong interpersonal skills and strong management and facilitation skills.
• Should have extensive background in learning designs and ability to conduct training needs analysis and execution.
• With High level of accuracy and efficiency including ability to develop, offer, and execute multiple itinerary and pricing options.
• Candidates must be willing to be assigned at Ortigas or Pioneer Sites.

Responsibilities:

• Lead teams to meet and exceed business objectives, ensuring the consistent achievement of all financial and operational KPIs across the site
• Line management responsibility for Coaches/ Team Managers who are responsible for managing the day-to-day operations of team of Agents/ Advisors handling customer questions and issues
• Management of any campaign migration or new business implementation
• Overall accountability of training, development and mentoring of direct reports to provide opportunities for skills expansion and career development
• Coordination of responses to any client control requests
• Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed
• Prepare, analyze and present data to the client as part of monthly performance reviews
• Action commercial decisions affecting P&L
• Ensure integrity and accuracy of financial reporting and analysis on both site and client level. Ensure budgeted revenue and EBITDA is achieved by ensuring client are invoiced for all billed hours

Requirements:

REQUIREMENTS:

• Candidate must possess a Bachelor’s/College Degree in any field or at least a Vocational Diploma. Undergraduates can still apply (preferably able to complete at least 2nd year college)
• Must have Above Average English communication skills
• Previous Call Center experience is an advantage BUT is not required
• Excellent Interpersonal and Convincing Skills
• Work Locations Available: TAGUIG, MAKATI and QUEZON CITY
• Willing to work in night or varying shifts
• Candidates should be Filipino citizens or hold relevant residence status
• Fresh graduates/Entry level applicants are encouraged to apply
• Only FULL-TIME positions available

GRAB THE OPPORTUNITY: OPENINGS FOR HOTEL and TRAVEL RESERVATION, TELCO, TECHNICAL SUPPORT, FINANCE and SALES ACCOUNTS

This is for DIRECT HIRING and for a REGULAR/PERMANENT POSITION

GOOD BENEFITS & COMPETITIVE SALARY along with professional and career growth and development for selected applicants.

If interested, you may call us (884-1418) and look for ALYZZA. You may also e-mail your resume to asanchez.jcci@yahoo.com with Customer Service Representative (CSR) / Technical Support Representative (TSR) as the subject line.

BE PROCESSED IMMEDIATELY: WALK-IN APPLICANTS may visit our office at LEVEL 12B LKG TOWER, 6801 AYALA AVE. MAKATI CITY and look for ALYZZA.

APPLY NOW!!!