Responsibilities:

Resolves each customer problem ably according to the issues presented by the customer.

Uses the correct grammar i.e. subject-verb agreement and correct tenses.

Explains concepts clearly and offers possible solutions that best fit the customer’s requirement (in writing).

Observes proper writing style depending on the media i.e. formal letters, chat, social network, etc.
Ability to manage every customer contact for the touchpoint assigned ensuring coverage and quality of the touches.
Navigates and uses the various systems and webtools to effectively deliver resolution to concerns or modification.
Able to surf the Web, use e-mail, has presence in the internet world by having social network accounts such as facebook, twitter, multiply, myspace, friendster, etc.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Mass Communications, Education/Teaching/Training or equivalent.
Required language(s): English
Applicants must be willing to work in Manila/Shaw Mandaluyong City.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.