Operations Supervisor/Manager (Outbound/Inbound)
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

* Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
* Oversees daily operations of the Call Center and its various components, ensuring compliance with the set goals;
* Strong client relationship management; Extensive liaison with clients, account managers and campaign managers to ensure that client service levels, quality and sales targets are achieved in a timely and cost efficient manner;
* Proactively manage the operational performance of the Operations Department and foster a results focused, but, supportive environment;
* Analyzes Call Center performance trends of agreed upon Key Performance Indicators and make recommendations for improvements; Conducts analysis for maintaining service levels and team performance, volume forecasting and takes care of staff calculations and costs;
* Strategic planning and execution to enhance profitability, productivity and efficiency throughout the Company’s operations;
* Understands the factors that leads to staff turnover, how to improve retention and implement motivational programs on the floor;
* Ensure implementations and compliance of Company policies and procedures;
* Develop and direct the management of the Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, improve productivity and sales and improved employee product knowledge and training

Requirements:

* Candidate must be willing to work for a small/medium-scale Call Center/BPO Company
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Business Studies/Administration/Management, Human Resource Management, Marketing or equivalent
* Required skill(s): Strong command of the English language both written and verbal
* Excellent interpersonal skills
* Strong leadership, planning and management skills
* Highly analytical and can work with minimum supervision
* High tolerance for rejection, frustration and stress
* At least 5 year(s) of working experience in the related field gained in a Call Center/BPO Company is required for this position
* Experience in handling both Inbound and Outbound Accounts is preferred
* Applicants must be willing to work in Ortigas Center Pasig City
* Full-Time positions available; willing to start immediately

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

Customer Service Representative and Outbound Executives
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field, or at least two (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Has good analytical skills
* Has keen attention to details, courteous and can work independently or as a team
* Preferably has 1 year experience in customer service gained in a Contact Center/BPO Industry but not required
* Knowledgeable in MS Office applications and excellent typing skills
* Ability to work in high-volume, fast-paced environment required
* Must be willing to work on shifts and during weekends and holidays
* Must be able to learn the product quickly and adapt to the process
* Required language(s): English
* Applicants must be willing to work in Ortigas Center Pasig City
* Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status

Outbound Executives
(National Capital Reg – Ortigas Center Pasig City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Can convince, persuade, motivate and influence people
* Has good analytical skills
* Has the ability to interact with various levels/background of people
* Ability to work in high-volume, fast-paced environment required
* Must have a strong drive for results and a commitment to meeting and/or exceeding the sales expectations
* Must be organized and has attention to detail
* Has high tolerance for rejection, frustration and stress
* Must be able to learn products quickly and adapt to sales process
* Required language(s): English
* At least 6 months working experience in outbound sales/telemarketing or equivalent
* Must be willing to work during weekends and holidays
* Applicants must be willing to work in Ortigas Center Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status
* Full-Time and Part-Time positions available

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

Customer Service Representative and Outbound Executives
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field, or at least two (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Has good analytical skills
* Has keen attention to details, courteous and can work independently or as a team
* Preferably has 1 year experience in customer service gained in a Contact Center/BPO Industry but not required
* Knowledgeable in MS Office applications and excellent typing skills
* Ability to work in high-volume, fast-paced environment required
* Must be willing to work on shifts and during weekends and holidays
* Must be able to learn the product quickly and adapt to the process
* Required language(s): English
* Applicants must be willing to work in Ortigas Center Pasig City
* Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status

Outbound Executives
(National Capital Reg – Ortigas Center Pasig City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field or at least (2) years College education
* Required skill(s): Strong command of the English language both written and verbal
* Can convince, persuade, motivate and influence people
* Has good analytical skills
* Has the ability to interact with various levels/background of people
* Ability to work in high-volume, fast-paced environment required
* Must have a strong drive for results and a commitment to meeting and/or exceeding the sales expectations
* Must be organized and has attention to detail
* Has high tolerance for rejection, frustration and stress
* Must be able to learn products quickly and adapt to sales process
* Required language(s): English
* At least 6 months working experience in outbound sales/telemarketing or equivalent
* Must be willing to work during weekends and holidays
* Applicants must be willing to work in Ortigas Center Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status
* Full-Time and Part-Time positions available

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com