Description:
Telus Philippines is looking for individuals who are qualified for the position of 200 Call Center Agents. Successfuly applicants for 200 Call Center Agents will have a great career in Telus Philippines.

CSR and TSR for eBook Account:You are responsible in receiving inbound calls and assist customers with their concerns of the tablet, Nook.
TSR for DSL Connection Account:Your primary role is to analyze product and service requirements and develop positive solutions that are mutually beneficial for the customer and the company.
CSR for Wireless Telco Account: Your primary role is to handle all inbound queries and advocate resolutions to issues of wireless mobile phone subscribers, both prepaid and postpaid.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, any field. Undergraduates are also welcome to apply as long as completed 2 years in college (no back subjects).
At least 3 months call center experience is required.
Amenable to work in shifting schedule.
Willing to be assigned in TELUS Market! Market! Taguig City Site .
Candidates with valid will NBI Clearance be prioritized.
200 Full-Time positions available.

Description:
IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center.

IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant.

Call Center Agents
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products

Requirements:
• Must be at least 18 years old and high school graduate
• Excellent English communication skills
• Proficient in computer and internet applications
• Willing to work on shifting schedules, including graveyard, weekend and holiday shifts
• Willing to be assigned to Makati City, Pasig City or Quezon City

May perform one or more of the following:
• Makes outbound calls on delinquent accounts.
• Monitors delinquent accounts and implements collection procedures.
• Sends follow-up letters and accepts payment on certain accounts.
• Assists customers with information on payment arrangements and account disputes.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks, and loan associations for delinquent accounts.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs.
• All other duties as assigned.

Requirements:

• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 100 Full-Time positions available.
• 3 copies of resume
• 1 Valid ID

Requirements:

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Candidate must have completed 2 years in college, or with callcenter experience
Required skill(s): technical support, customer service, Customer Care.
With atleast 6 months Call Center Experience.
Required language(s): English
Applicants must be willing to work in Makati.
Must be willing to work on shifting schedules and graveyard shifts
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Responsibilities:

Requirements:

Responsibilities:

• Supervise the on-boarding processes for new outsourced editors or independent contractors (ICs); coordinate with the Training Department in providing relevant training to outsourced editors and monitor their progress and performance
• Monitor the performance of trainees during the different stages (i.e., test files completion, paid training) and makes recommendations on moving trainees to doing live calls
• Communicate with outsourced editors in North America; ensure that communication channels are open at all times
• Create a workable schedule for outsourced editors and proofers, taking into consideration their reliability, metrics and individual schedules
• Revise the schedule efficiently in cases of unavailability due to emergencies
• Monitor closely the workflow in real time, keeping close coordination with outsourced editors and proofers and internal support staff as well as other production areas
• Coordinate with the Production team in terms of meeting committed file delivery times to external editors and proofers
• Supervise support staff and ensure tracking and invoicing procedures are completed in a correct and timely way
• Draft important documents on workflow changes, policies, and other agenda
• Perform sanity checks on all documents to be rolled out to the outsourced editors
• Ensure that all documents coming from external editors and proofers get audited
• Create a schedule for auditing all proofed documents
• Check all reports (e.g., metrics, delivery times, IC performance) generated by support staff to ensure accuracy
• Establish a feedback system for external editors and proofers regarding their performance (e.g., communicating proofer and audit data)
• Come up with the right motivation during critical days
• Foster teamwork and encourage an environment of open communication at all times

Requirements:

• Has one to two years work experience as a supervisor or as a junior/assistant manager
• Has worked for the BPO industry for at least one year
• Proficient in using Microsoft Office applications (Word, PowerPoint, and Excel)
• Has a background in generating training modules
• Degree in management preferred
• Can work in a shifting schedule

Responsibilities:

Requirements:

• Graduate of business discipline.
• 3-4 years in a senior service role or equivalent experience in-depth knowledge of the daily operations of department and experience leading others.
• PC navigation skills.
• Ability to read and analyze and interpret business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Effectively present information and responds to questions for groups, managers, team leaders, clients and the general public.
• Calculates figures and amounts.  Ability to apply concepts of basic  algebra and geometry.
• Must be available to start on July 11, 2011.

Responsibilities:

Provides concise, quality customer service in a professional and courteous manner for client projects
Responds promptly to customer inquiries
Process orders, forms, applications and requests
Handling calls for US based customers
Requirements:

completed At least 2nd year college
Good communications skills
With good Anaytical and comprehension skills
Call Center experience is preferred but not required
Willing to work on graveyard shifts
Willing to work on weekends and holidays
Fresh graduate are encourage to apply
PRERABLY WITH CUSTOMER SERVICE or FINANCIAL/ ACCOUNTING BACKGROUND IN BPO Industry.

Responsibilities:

Layout, produce and maintain catalogs, flyers and presentations track on-going sales and merchandising programs
Updates marketing officer by consolidating, analyzing and forwarding daily action summaries on projects in progress
Provides product, promotion, and pricing information to customers; selecting appropriate information; forwarding information; answering questions
Forwards samples by entering request; arranging shipment; notifying customer.
Prepares sales presentations by compiling data
Develop presentation formats and materials
Updates job knowledge by participating in educational opportunities
Accomplishes department and organization mission by completing related as needed
Performs other related functions as maybe assigned from time to time
Requirements:

Candidate must possess at least a Bachelor’s/College Degree , Marketing or equivalent
Female/Male, atleast 21 y.o to 35 y.o
Required skill(s): Computer Literate, Adobe PhotoShop, with atleast driving skills
Required language(s): English, Filipino
At least 1 year to 5 years of working experience in the related field is required for this position.
Applicants must be willing to work in Las Pinas.
Full-Time positions available.
Willing to start immediately

Responsibilities:

Requirements:

 
• Bachelors Degree in Accountancy, must be a CPA
• Strong knowledge in accounts receivable, credit and collection and customer care techniques and processes.
• Exceptional analytical, listening skills English communications skills.
• Ability to operate well in a call center team environment.
• MUST have a BPO experience in Accounting or Finance Dept. or its equivalent
• Keenness and flexibility to work extended hours.
• Ammenable to work in night shift
• Applicants must be willing to work in Taguig City.
• 2 Full-Time positions available.

 

Interested applicants may send resumes at recruitment@fahub.com or go directly in our office at Unit 1906 Jollibee Plaza, F. Ortigas Jr. Road (former Emerald Ave.), Ortigas Center Pasig City.

Careers at Sun Cellular

See below all available job openings at Sun Cellular:

DIGITEL MOBILE PHILIPPINES, INC.
HUMAN RESOURCES DIVISION
11th Floor Galleria Corporate Center
EDSA corner Ortigas Avenue
1110 Quezon City Philippines
hrd.employment@digitel.ph
www.suncellular.com.ph/careers@sun.aspx

See complete list here.

Requirements:

Graduate of Banking & Finance or Management
With work experience in Branch Operations & Marketing
Customer-service oriented
Proficient in MS Office
Strong attention to details
Good oral & written communication skills
A team player
With mature outlook & pleasant disposition
Willing to learn new functions and responsibilities
3 Full-Time positions available.

If you lost your SSS ID or damaged the card accidentally, the only way to have another one is to apply for a new SSS ID card. Application for the SSS ID is fairly simple and straight-forward. Just follow the steps below and you should be able to get your ID soon.

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Requirements:

Responsibilities:

• Developed instructional materials such as manuals, workbooks and exercises to support training for staff in close coordination with Project Teams and Business Change Management Team (BCMT)
• Review existing materials in coordination with BCMT and P3M-Ops Project Team and update as needed

• Collaborate with OIST, P3M-Fin and other Project Groups and Sponsors regarding important communication and training tasks like meetings, presentations, briefings, development of materials, and conducting training using methods such as classroom hands-on, tutorial, e-learning, or via video conference
• Identify change management needs and plan appropriate strategies based on the Needs Analysis to be conducted jointly by BCMT and the Project Team
• Coordinate with co-Trainer and Administrative Staff to ensure that logistical arrangements such as equipment, materials and venues are adequately prepared prior to the scheduled briefing

• Deliver the training to assigned staff using the appropriate learning methodology for all ISTS-II Training Projects
• Utilize appropriate classroom management strategies to capture interest and sustain learning receptivity of participants during the training itself
• Deliver the contents of the training program clearly and in accordance to the prescribed training schedule to be presented to the OIST and Project Team prior to the training
• Respond to participants’ queries and concerns and politely extends any unfamiliar queries to OIST and Project Groups whenever necessary
• Distribute course/training evaluation forms for evaluation of the course after the training
• Coordinate with staff regarding the results of the training and collaboratively review and escalate the feedback to the Project Team, BCMT and Working Groups concerned

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Extensive experience in IT Training and Development.
• Proficient in developing instructional materials such as manuals, workbooks and exercises.
• Extensive experience in identifying change management needs and plan appropriate strategies.
• Good experience in delivering Training Programs
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Software or equivalent.
• 5 positions available.

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Extensive experience in IT Training and Development.
• Proficient in developing instructional materials such as manuals, workbooks and exercises.
• Extensive experience in identifying change management needs and plan appropriate strategies.
• Good experience in delivering Training Programs
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Software or equivalent.
• 5 Contract positions available.

Responsibilities:

Customer Service Assistant Manager

• Manage a team of Team Leaders, Assistant Team Leaders and Customer Service Officers within the customer service department of Operations
• Ensure that customer service standards are always up to par
• Ensure daily operations are smooth and confined to the division SOP of the company
• Conduct training & coaching

Requirements:

Customer Service Assistant Manager

• Diploma or Degree in any major
• At least 3 years relevant working experience in gaming industry
• Must be able to read, write and speak fluently in Chinese and English
• Computer proficient, mathematical and analytical
• Excellent communication & interpersonal skills
• Leadership quality and ability to lead a cross cultural team
• Flexible in shift schedule
• Willing to be based in Makati City, Philippines

Compliance Assistant Manager

• Minimum 2 to 5 years working experience with 2 years in managerial level
• IT savvy and strong analytical skills
• Previous experiences in same department from a gaming company (sportsbook or casino)
• Good in written, oral and presentation skills, and ability to work in cross- functional teams
• Ability to organize, lead and manage a team working on 24/7 shift
• Fluent in English both written and spoken
• Ability to speak Chinese is a definite advantage
• Self-disciplined and has a strong sense of responsibility
• Male in late 20s preferred
• Willing to work long hours

Responsibilities:

• This role is responsible for making sure that all of the basic education “know how’s” on how to utilize ALL the standard IT tools in TCCC reach the Pacific users.
• Responsible to identify, plan, schedule and announce training topics for the rest of Pacific.
• The role needs to execute appropriate marketing strategy to make sure training and education initiatives reach PACIFIC users with positive impact
• Needs to prepare appropriate METRICS to identify progress in training topics’ quality and quantity, a well as progress in training attendance and users’ gained knowledge, as well as identification of number of visitors per DWP site’s page topics.
• Directly communicate with Pacific TSM’s and CEM’s for proper cascading of training initiatives for Pacific users as well as with Atlanta’s Education group for assistance and queries as well as for regular updates.
• Direct reporting to Philippines TSM for regular updates, progress development and other IT education related matters is a must.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
• At least 3 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Makati City.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
• 4 Full-Time positions available.