Customer Implementation Specialist
(Central Visayas)

RESPONSIBILITIES:

* Position Summary

* The Project Scheduler will work in a fast-paced, fluid environment, within the AT&T PMO team to deliver contracted services to AT&T’s customers, worldwide, on a 7 X 24 basis. The Project Scheduler is AT&T’s first interface with NCR; whose core responsibility is receiving installation and MACD events, AT&T E-templates received via a shared e-mail box or AT&T GPS Proprietary system, and importing the information into the AT&T PMO database. The Candidate for this position will be required to provide an attention to detail insuring AT&T’s request meets NCR’s contracted deliverables. The Project Scheduler role also includes, and not limited to, data entry (task imports), database updates, Start of Day/End of Day reporting, submitting request documentation to NCR Field Centers and Service Partners, and assisting NCR Project Implementation Managers with request questions or changes. The candidate for this position will need excellent Microsoft Office P/C and written communication skills. Key Areas of ResponsibilityScheduling
* Receive and import customer installation requests and MACD Activities
* Schedule & reschedule events with AT&T customers and end users
* Submit requests to NCR Field Services and 3rd Party Service Partners
* Escalate issues/conflicts to the Coordinator or Project Manager.
* Use standard AT&T processes and tools to ensure that each customer event is scheduled on time and complete to meet the customer’s expectations.
* Coordinate with other vendors and AT&T customers as needed.
* Use approved rollout management tools, such as D-1, Access, and customer specific tools (GPS) which assist in measuring NCR’s success in meeting customer expectations.
* Solves routine problems and escalate as required.Reporting
* Responsible for Start of Day/End of Day reporting
* Record time and activities into the PSA system.Communications/Teamwork
* Participate in regular meetings with team members to review status and to jointly resolve issues.
* Establishes and maintains communications with AT&T’s project team, and internal NCR team.

REQUIREMENTS:

* PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)
* Good written and verbal communications skills
* Ability to work in a fast-paced environment and multi-task
* Good time management and organizational skills
* Ability identify and resolve issues with a sense of urgency
* Detail oriented
* Ability to work as part of a team or independently
* Associates Degree OR 1-4 years of work related experience.Preferred Requirements
* Associates Degree plus 2 years of relevant experience.
* Systems/Software
* GLO
* D1
* PSA System
* Customer tools as required.
* Experience in the Financial, Retail, Telecomm, or Entertainment Industries
* Willing to work non-standard business hours as required by projects

* NCR experienceStatement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.EEO StatementNCR is an equal opportunity employer. It is NCR’s policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.

NCR CEBU DEVELOPMENT CENTER, INC
Company Address: 7/F eBloc Tower, Asiatown IT Park Apas, Lahug Cebu 6000
Industry: Computer / Information Technology (Hardware)
Type of Company: Private Limited Company, Local Based Company

Project Scheduling Manager
(Central Visayas)

RESPONSIBILITIES:

* Position Summary

* The Implementation Coordination Center Manager provides management and coaching support to employees in a designated center within an area (s). He/she effectively manages all center activities to ensure delivery of deployments by promoting and improving customer and employee satisfaction. The Implementation Coordination Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. He/she effectively controls expenses and assigned assets. The Implementation Coordination Manager must work effectively with other organizations and individuals to ensure effective utilization of resources and delivery of all projects.

* Develop and maintain working relations with key customers.
* Develop relationships and interact with internal customers (Project Managers, Engagement Managers, Sales, Customer Advocates, Service General Managers, Field Service Managers, Service Coordinators, etc.).Service deliverables including the following major tasks
* Responsible for maintaining customer/project rollout schedule
* Responsible for the resolution of service/ solution issues escalated by sales people, customers or operations
* Responsible for the tracking and monitoring of equipment availability and delivery and communications of such to the customer and sales
* Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
* Identifies project/team goals, creates an implementation plan, and works with sense of urgency to achieve them
* Responsible for managing client expectations and executing to SOW
* Drive new linkages between Deployment Services and Retail and Financial IC/PM services, for improved resource utilization and services support.Work Environment
* Interact regularly with Deployment Services organization in Canada and the US.
* Interact regularly with NCR Services field organization.
* Interact regularly with Project and Engagement Managers and the Retail, Financial, and Emerging market solutions teams. People Management• Direct supervision of up to 25 employees (average).
* Ensure an environment that promotes effective communications, positive employee relations and teamwork.
* Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
* Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities.
* Monitor performance improvement issues and provide appropriate coaching and counseling.
* Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews.
* Conduct individual and team meetings on a regular basis.
* Balance staffing levels (Implementation Coordinators & Project Schedulers) to ensure successful delivery of all deployment projects (U.S. and Canada).
* Plan and manage vacation and training schedules effectively to meet project requirements.Financial Management (impacts the P&L)
* Manage expenses effectively (overtime, T&E, assets).
* Manage employee-related and miscellaneous expenses.
* Manage accuracy in forecasting monthly/yearly outlook.
* Must meet or exceed Absorption outlook & plan/target(s).
* Promote and manage out of scope & change control activities.
* Achieve yearly Business Plan through maintaining planned utilization rates, billable productivity and absorption.

REQUIREMENTS:

* Education :

* Bachelor’s degree in Business Administration or Computer Science (or equivalent education, knowledge and/or experience as determined by the hiring organization).

* Experience
* 5 years minimum experience in a customer support or support planning role.
* 3-year minimum experience leading/managing a team in a customer services environment.
* 3-year minimum experience with managing multiple projects.
* Experience as NCR Business Operations Manager, Service Implementation Manager or Service Account Manager a plus.

* Preferred Requirements

* Previous experience as a group, team or project leader
* other supervisory/leadership capacity in technical services or support is preferred.

NCR CEBU DEVELOPMENT CENTER, INC
Company Address: 7/F eBloc Tower, Asiatown IT Park Apas, Lahug Cebu 6000
Industry: Computer / Information Technology (Hardware)
Type of Company: Private Limited Company, Local Based Company

Japan Demand Planner
(Central Visayas – Cebu City)

RESPONSIBILITIES:

* Summary:

* This role is concerned with establishing and communicating product demand information in support of customer delivery and NCR revenue requirements thus enabling Operations to fulfill this demand effectively and at the optimum cost.

* Required Skills/Experiences:

* •Compilation of the monthly 12 month rolling demand plan working with Sales, Marketing and Solutions Management;
* •Demand Plan v Revenue interlock analysis in conjunction with Sales, Finance and Customer Fulfillment, highlighting areas where there are gaps and working to close these;
* •Prepare the region demand review materials and lead the discussion with management;
* •Weekly demand / supply alignment, working with Operations to ensure that plant and supplier capacity is effectively utilized based on the latest order visibility position;
* •Publish, analyze and were appropriate present metrics with a view to driving process improvement

* Scope:

* •Meet / exceed demand planning accuracy targets
* •Submit demand plan in line with required due dates
* •Continually assess and improve existing processes
* •Help Japan Customer Fulfillment team optimize revenue / inventory results
* •Help NCR Plants / CFCs utilize capacity / optimize costs and support supplier cost reduction

* Work Environment:

* •Remote functional manager (UK), supported by local manager therefore individual needs to be a self starter
* •Office-based with a significant amount of pc work and virtual meetings / telephone conference calls, sometimes across time zones
* •Workload peaks during weeks 4 & 1 in financial month and can involve extended working hours, so flexibility to manage deliverables is key
* •Occasional overseas travel required as Demand Planning team is located in all regions

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
* Required skill(s): Oracle ERP, Demantra Demand Planning, Supply Chain/Operations/Planning experience
* Preferred skill(s): Solutions Management, Sales Marketing
* Required language(s): English, Japanese
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales – Engineering/Technical/IT or equivalent. Job role in Pre Sales Consultant or equivalent.
* Strong oral and written communication skills (Japanese and English)
* People-oriented person who is at ease working as part of a team and has the confidence to lead meetings with management
* Excellent MS Office skills, particularly with regard to Excel and being able to manipulate large volumes of data quickly and summarize effectively
* Strong analytical skills, using data to drive improvement actions via effective presentation of results
* 1 Full-Time position available.

* Interested Applicants must go to www.ncr.com/about_ncr/careers and apply for this job opening.

Company Name :
NCR CEBU DEVELOPMENT CENTER, INC
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Local Based Company
Location :
7/F eBloc Tower, Asiatown IT Park Apas, Lahug Cebu 6000