SharePoint Programmer/Analyst
RESPONSIBILITIES:

* Design technical solutions to enable interface between Client and NCO systems.
* Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
* Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
* When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
* Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
* When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
* When requested, required to provide training and direction to junior Programming staff.
* Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
* Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelors Degree in Computer science/Information Systems or equivalent in work experience.
* 1 year of previous programming/work related experience required. 3 years of previous programming/work related experience preferred.
* Depending upon position, programming expertise in one:
* Experience in installation and setup of WSS2.0 & WSS3.0 on various environments required.
* Experience with site administration, such as creating new/sub site, user management, restoration of old backups/versions, and troubleshooting issues required.
* Knowledge of WSS2 to WSS3 Migration, including Migrating sites from WSS2.0 to WSS3.0 and interacting with business users and resolving any migration issues.
* Knowledge of software development such as .Net Development – ASP.Net, C#, SQL Server 2005 & SharePoint API’s preferred.
* Ability to understand and work within set deadlines.
* Ability to work with geographically disbursed team members.
* Exhibit strong attention to detail.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Fort Bonifacio, Taguig
* Can start immediately

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

Accounting Clerk
RESPONSIBILITIES:

* Perform data entry to general ledger or auxiliary ledgers
* Preparation of financial and government reports
* Maintain and update department filing systems
* Provide administrative support and assistance for Accounting department projects and initiatives.
* Assist with the preparation of bank deposits and track general department correspondence delivery.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Knowledge, understanding, and compliance with all Federal and Local laws and regulations, relating to job duties.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to accountants concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelor’s Degree or equivalent in work experience.
* MS Excel proficient
* Knowledge in government reporting and financial report preparation
* SAP experience an advantage
* Previous clerical experience preferred.
* Ability to maintain the highest level of confidentiality.
* Ability to complete work with a high level of accuracy and attention to detail.
* Good interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* At least with 1 year working experience
* Open to a project-based employment

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City –

Reports Analyst
RESPONSIBILITIES:

* Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
* Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
* Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations’ purposes.
* Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
* Provides immediate feedback or updates to the management team as to the center’s performance.
* Audits reports and uses available resources to confirm accuracy
* Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
* Coordinates with WFM regarding data sources and other related reports
* Facilitates the monitoring of performance recognition and incentive programs every month/pay period
* Completes other duties and projects as required.

REQUIREMENTS:

* Must have above average data analysis and problem solving skills
* Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
* Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
* Must possess strong interpersonal and communication skills to work effectively with management and clients
* Ability to work individually on a project or in a team environment with technical and non-technical colleagues
* Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
* Demonstrated ability to work in a fast-paced environment
* Must be available to work flexible hours to support hours of operation

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

International Leaves Administrator
RESPONSIBILITIES:

* Administer the leave process for NCO’s international sites, specifically Canada and other locations as assigned.
* Maintain daily interaction with employees, site management, site Human Resource personnel, and Corporate Payroll and Benefits department communicating international leave policies, procedures, and governmental regulations.
* Follow NCO’s corporate policies and procedures and governmental regulations to ensure legal compliance in the administration of leaves and accommodation requests.
* Process leave and accommodation requests for international employees and manage continued administration through return to work or termination of employment.
* Act as liaison to third party vendors to process disability, employment insurance, and other related claims as appropriate. Provide employment information and assistance with resolution of claim issues.
* Maintain working knowledge of all government leave, accommodation, and disability laws and regulations for NCO’s international locations.
* Develop and maintain accurate international leave, disability, and accommodation files, both hardcopy and electronic.
* Provide status reports to management regarding leave, disability, and accommodation activity.
* Perform general administrative and filing duties as needed.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelors Degree in Human Resources or Business Administration or equivalent work experience preferred.
* 1-2 years related experience preferred.
* Fluent in reading, writing, and speaking English.
* Knowledge and experience in administering leave, disability, and accommodation policies and procedures.
* Ability to use independent judgment and thorough understanding of international employment, leave, disability, accommodations, and insurance regulations.
* Strong skills in a Windows environment using Microsoft Office including Access.
* Ability to maintain highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule, willing to work overnight shifts.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

IT Operator
RESPONSIBILITIES:

* To support the financial and instructional needs of Collections/Financial Operations by utilizing remote transactions and proven financial systems to effectuate accurate financial reporting and simple cost effective operating processes. (CRS and FACS operations)
* Responsible for consistent execution of assignments with reporting and shift roll over for completion.
* Excellent communication skills to assist clients and other staff.
* With basic knowledge in analyzing and evaluating financial documents and transactions

REQUIREMENTS:

* Degree or equivalent in work experience
* A data center t echnical support experience an advantage
* Ideally with second training and/or college coursework in both NT and UNIX environment
* Proficient personal skills, including MS Office
* Ability to maintain the highest level of confidentiality
* Good interpersonal, written, and oral English communication skills
* Ability to work in team fostered environment
* Ability to work in multi-tasked environment
* Ability to prioritize and organize work
* Ability to adapt to a flexible schedule
* Amenable working in Fort Bonifacio, Taguig
* Fresh graduates are welcome to apply

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City

Language Coach (Clark, Pampanga)
RESPONSIBILITIES:

* Partner with key management personnel across the organization to identify requirements as needed for the development of communication plans and presentations
* Design, develop and execute appropriate communications plans for a variety of projects
* Work with communications colleagues across the organization to identify and leverage opportunities of sharing information and communication strategies
* Track deliverables, milestones, and decisions made for request for changes
* Communicate issues and facilitate discussion for resolutions

REQUIREMENTS:

* Experience in a communications role
* Appreciation for professional writing and grammar
* Ability to question and propose alternatives for communications that need to be developed and delivered.
* Familiarity with the features and benefits of different communications methods.
* Strong organization skills
* Proven ability to operate independently with minimal direction
* Experience with MS Office (Outlook, Word, Excel, and PowerPoint)
* College diploma or university degree in marketing, communications, journalism, or related experience in the field
* Knowledge of plain language principles
* Experience working in a Human Resources environment
* Must be willing to relocate in Clark, Pampanga
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
WebSite :

http://www.ncogroup.com

C++ Programmer/Analyst
RESPONSIBILITIES:

* Design technical solutions to enable interfaces between client systems and NCO systems.
* Develop and implement code to meet the designed interface solutions.
* Perform unit testing to ensure viability of programming through validating individual units of source code and scripts.
* Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
* Write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
* Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelors Degree in Computer science / Information Systems or equivalent in work experience.
* 5 years of previous programming/ work related experience required.
* Recent C and C++ programming experience in multi-tier application software.
* Experience with Tomcat/Apache, Spring Framework, HML, Active Mqueue, and/or Maven preferred.
* Experience with JAVA programming language and Unix environment.
* Understanding of various data format representations.
* Ability to understand and work within set deadlines.
* Detail oriented.
* Excellent interpersonal, written and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Sr. Recruitment Specialist
RESPONSIBILITIES:

* Manage the presentation, selection, offer, negotiation, closing and administrative components involved in full lifecycle recruitment
* Fill agent positions for the Country Organization of NCO
* Confer with Hiring Managers to identify hiring needs and document detailed search assignments to ensure an understanding of job duties ad responsibilities and business requirements
* Confer with management to identify manpower needs, planning strategies and search assignments
* Source candidates for each open positions as well as leverage online recruiting resources and in-house applicant tracking systems to identify qualified candidates
* Build and maintain a strong and effective candidate pipeline possessing key talent potentially available for immediate hiring or for succession planning
* Develop and maintain a network of contacts to help identify and source qualified candidates
* Coordinate with recruitment agencies/ headhunters as necessary.
* Create job postings on external job boards and the intranet
* Update Recruitment Marketing and Sourcing on the positions to be posted in the various sourcing channels
* Review resumes, credentials and qualifications for appropriate skills, experience and knowledge of candidates in relation to position requirements
* Provide complete, accurate and inspiring information to candidates about the company and the position
* Conduct screening interviews, shortlists for hiring managers and coordinate Skills Behavioral Interviews and Validation Interviews and manage all scheduling and logistics of all interviews between candidates and hiring managers
* Conduct thorough reference checks
* Manage and coordinate all communications with candidates
* Set and manage candidate expectations and prepare them for interview with the hiring managers by providing detailed information on the company, our business strategy, the department, the job description and to set
* Review the hiring managers’ interview assessment / performance, conduct post-interview debrief/feedback and take appropriate action when warranted
* Prepare contracts and offer letters for promotion or lateral transfers
* Perform administrative tasks to complete candidates’ on-boarding process e.g. turn-over of documents and paperwork to HR, create online employee records, and send on-boarding notices to hiring managers.
* Conduct follow-up calls and quality-improvement studies/surveys with hiring managers and new hires
* Extend offers of employment to selected candidates under the direction of the hiring managers and within the guidelines of the company’s compensation policy
* Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities to ensure a safe and thorough audit as required
* Work cooperatively with all members of the team to develop and implement appropriate staffing plans and recruitment strategies for recruitment
* Develop and maintain excellent working relations within the HR and Operations Teams
* Develop and maintain strong working relationships with hiring managers, vendors and team members to build credibility and to create partnerships that yield successes
* Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form in a timely manner
* Regularly visit all hiring manager departments to develop a thorough understanding of the department culture and use that understanding to help candidates fully understand the opportunity
* Participate in the development of ongoing creative and cost-effective sourcing strategies
* Stay informed of trends and innovative recruiting techniques in order to be competitive in cutting edge, state-of-the-art recruiting practices

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year experience in full lifecycle recruitment, preferably in the BPO industry
* Knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, analyzing job requirements and wage and salary trends
* Familiarity with targeted Selection Interviewing techniques
* Demonstrated ability to recruit for corporate positions
* Knowledge and use of server-based / online applicant tracking systems preferred
* Knowledge of local labor laws, government regulations and compliance requirement
* Excellent verbal and written English communication skills are required
* Must be internet savvy and experienced in mining online databases
* Must have the ability to quickly learn systems, processes and procedures
* Must be able to manage several tasks simultaneously, accept criticism and constructive feedback, while being extremely adaptable and flexible
* Strong planning, organizational and coordination skills
* Excellent people skills
* Good presentation skills
* Strong attention to detail
* Strong initiative and solid judgment abilities/skills
* Ability to handle sensitive and confidential information appropriately
* Acute sense of professionalism
* Strong sense of urgency
* Willing to work long hours or on shifting schedules when needed
* Intermediate knowledge of Microsoft Office Suite of applications and use of email
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO Group (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
WebSite :

http://www.ncogroup.com

Call Center Agents for Sales, Collections, Technical Support and Customer Service Accounts

RESPONSIBILITIES:
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

Constantly updated to new software and technology
Advanced understanding of the current version of Windows (operating systems)
Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
Adept at consumer electronics and microcomputers
Basic understanding of home networking hardware and configuration
Has a consuming drive to solve technical problems and “puzzles�
Can successfully communicate with customers to gather information and learn about their needs and expectations
Basic knowledge of video games and their core audience
Collaborates with others to ensure the customer issues are resolved
Understands the concept of “solution delivered” on first contact

REQUIREMENTS:
At least a High School Graduate
Excellent English Communication Skills
Can type at least 25 words per minute
Good Analytical and Problem Solving Skills
BA/BS in a Technical discipline or equivalent work experience preferred
Computer Literate and Internet Savvy
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Full-Time positions available.

BENEFITS:
20% Night Differential
Free Meal
Paid Training
Medical and Life Insurance
Fast Career movements (Promote-From-Within Policy)
Fun, comfortable and professional working environment
Recreational facilities
Sleeping Quarters
Shower Rooms
Performance Bonuses
Open door policy
Flexible Shift Scheduling
Out of town team building activities

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Technical Support Representatives(GAMING CONSOLE) & Customer Service Representatives CLARK, PAMPANGA
RESPONSIBILITIES:
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

Constantly updated to new software and technology
Advanced understanding of the current version of Windows (operating systems)
Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
Adept at consumer electronics and microcomputers
Basic understanding of home networking hardware and configuration
Has a consuming drive to solve technical problems and “puzzles”
Can successfully communicate with customers to gather information and learn about their needs and expectations
Basic knowledge of video games and their core audience
Collaborates with others to ensure the customer issues are resolved
Understands the concept of “solution delivered” on first contact

REQUIREMENTS:
At least a High School Graduate
Excellent English Communication Skills
Can type at least 25 words per minute
Good Analytical and Problem Solving Skills
BA/BS in a Technical discipline or equivalent work experience preferred
Computer Literate and Internet Savvy
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Full-Time positions available.

COMPENSATION and BENEFITS:
Php 12,000 Base Rate
Php 5,000 upon Regularization
20% Night Differential
Attendance Bonus
Performance Bonus
Free Meal
Free Shuttle Service
Paid Training
Medical and Life Insurance extended to dependents
Fast Career Movements (Promote-From-Within Policy)
Fun, Comfortable and Professional working environment
Recreational Facilities
Sleeping Quarters
Flexible Shift Scheduling
Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

NCO
Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

Real Time Analyst (Clark, Pampanga)
RESPONSIBILITIES:

* Real Time Staff Management
* monitor staffing levels vs. requirements using software tools
* maintain software tools with historical data
* adjust staffing to balance actual staff vs. required staff
* clearly communicate direction to the call floor for execution, management and client
* cleanly document directives and actions taken
* Exception Entry
* approve or deny ad-hoc requests for schedule adjustments based on business need
* maintain scheduling software/agent schedules by entering exceptions as they occur into the software

REQUIREMENTS:

* Bachelor’s Degree
* 1 year of call center experience (not essential to be all in workforce)
* Strong PC skills ( Microsoft Office – excel, word, Outlook)
* Excellent communication skills
* Ability to make firm decisions
* Ability to multi-task
* Strong analytical thinking
* Ability to receive constructive criticism
* Positive outlook
* Ability to work in stressful situations while maintaining composure
* Proactive approach
* EWFM scheduling tool
* Must be willing to work in The Fort, Taguig
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO Group (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
WebSite :

http://www.ncogroup.com

Operations Manager (Clark, Pampanga)

RESPONSIBILITIES:
1. Providing leadership to subordinates amongst them, Supervisors and Customer Service Representatives.
2. Analyzing data and making adjustments in order to ensure prompt and effective completion of client programs.
3. Prioritizing and scheduling programs to meet client goals.
4. Developing and implementing appropriate personal objectives that support each fiscal year’s department objectives and the overall company business plan.
5. Monitoring Service Level.
6. Arranging Coverage of Supervisors.
7. Monitoring overtime and extra hours, monitors schedules and schedule changes to meet business needs.
8. Conducting meetings with Supervisors to monitor daily and weekly reports.
9. Counseling Customer Service Representatives.
10. Conducting termination of subordinates.
11. Coordinating and delegating special programs and projects.
12. Attending meetings with Management concerning client issues.
13. Assisting Supervisors with questions and requests.
14. Effectively, conducts yearly performance reviews for subordinates in accordance with company policy.
15. Compiling and enforces Federal, State and local Employment Laws as well as company policies and procedures.
16. Help train, and develop representatives and service development bays.

REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in any field.
At least 1-2 year(s) of working (Management) experience in the related field is required
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers.
Full-Time positions available
Must be willing to be assigned/relocated in Clark, Pampanga
Has proven customer service track record required.
Has the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Has the ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
Must have Excellent communications skills, flexibility, leadership skills, time management and analytical skills.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

SharePoint Programmer Analyst
RESPONSIBILITIES:

* Design technical solutions to enable interface between Client and NCO systems.
* Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
* Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
* When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
* Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
* When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
* When requested, required to provide training and direction to junior Programming staff.
* Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
* Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Bachelors Degree in Computer science/Information Systems or equivalent in work experience.
* 1 years of previous programming/work related experience required. 3 years of previous programming/work related experience preferred.
* Depending upon position, programming expertise in one:
* Experience in installation and setup of WSS2.0 & WSS3.0 on various environments required.
* Experience with site administration, such as creating new/sub site, user management, restoration of old backups/versions, and troubleshooting issues required.
* Knowledge of WSS2 to WSS3 Migration, including Migrating sites from WSS2.0 to WSS3.0 and interacting with business users and resolving any migration issues.
* Knowledge of software development such as .Net Development – ASP.Net, C#, SQL Server 2005 & SharePoint API’s preferred.
* Ability to understand and work within set deadlines.
* Ability to work with geographically disbursed team members.
* Exhibit strong attention to detail.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Willing to work in Fort Bonifacio, Taguig
* Can start immediately

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Telecoms Analyst
RESPONSIBILITIES:

* Assist in the planning, design, and implementation of telecommunication systems.
* Work with end users, business units and external client technical teams to meet the telecommunications needs of all users and include in future policies and telecommunications planning and development.
* Support call center end users globally, make recommendations to improve quality, services, reliability, and cost effectiveness of voice communications systems.
* Procure quotations for telecommunications equipment for projects and obtain approvals for this equipment from upper management.
* Develop detailed project plans; manage projects from proposal to implementation.
* Work closely with client program managers to ensure timely delivery of client telecommunication needs.
* Develop procedures and processes for the ongoing operation, maintenance, and backup of the telecommunications equipment and systems to ensure 99.99% availability across the enterprise.
* Function as part of a team consisting of voice and data personnel, end user personnel, outside vendors and clients to solve business problems.
* Assist in the development of the Telecommunications Analyst role to ensure proper functioning of the department.
* Report to the Supervisor of Voice Communications in the Corporate Headquarters.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Excellent working knowledge in Telco setup and infrastructure, PABX/PBX, circuits, Avaya PBX and CMS, ASPECT SER EIS, Davox, NICE, Definity Servers (PBX type), Communication Manager (current PBX software), Application Enablement Services/AES, Session Initiation Protocol, Vectors/Vdns, Call Management System, Intuity Audix
* Preferrably with AVAYA Certification: Avaya Certified Associate (ACA) / Avaya Certified Specialist (ACS) / Avaya Certified Expert (ACE)
* CCNA or CCNP an advantage but not a must.
* Excellent communicator using a variety of methods (phone, email, online chat).
* Excellent interpersonal, written and oral English communication skills.
* Willing to work on shifts, render stand-by/on-call duty, weekends and public holidays on a 24×7 operation environment.
* Highly motivated, mature, professional and willing to provide 100% performance.
* At least 2 years of working experience in the related field is required for this position.
* Applicants must be willing to work in Fort Bonifacio, Taguig.
* Applicants should be Filipino citizens or hold relevant residence status.
* Able to start immediately

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

International Leaves Administrator Supervisor
RESPONSIBILITIES:

* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team’s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee requests for workplace accommodations..
* Point of contact for the Corporate Leaves Administration team to resolve escalated issues, and internal team concerns.
* Address and resolve escalated issues in absence of Leaves Administration Manager when appropriate.
* Escalation point of contact for HR, Benefits, and Payroll personnel, management, employees, legal counsel, 3rd party vendors, and government entities.
* Communicates policy, procedure, and legal interpretations to the global workforce, management, legal counsel, 3rd party vendors, and governmental entities.
* Oversee the development and maintenance of all confidential information, both hardcopy and database files.
* Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
* Accountable for all decisions, actions, and directives with respect to job responsibilities.
* Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
* Follow up in a timely manner to ensure customer satisfaction.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Related Degree (Human Resources, Risk Management, or Business Administration) or equivalent related work experience.
* 2 years of related/management experience required. 4 years of related/management experience preferred.
* Ability to use independent judgment and has a thorough knowledge of leave/disability regulations for both the US and Canada.
* Ability to coordinate training with sites and adhere to scheduled deadlines.
* Strong personal computer skills in a Windows environment using Microsoft Office including Access.
* Excellent interpersonal, written, and oral communication skills.
* Ability to maintain the highest level of confidentiality.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work in a team fostered environment.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Sr. Operations Manager | Clark, Pampanga
RESPONSIBILITIES:

* Plans production operations with production manager and supervisors, establishes call center priorities and sequences for conducting campaigns and programs in order to achieve client SPH, Conversion, Penetration and hours goals
* Prepares operational schedules and coordinates activities to ensure production and quality of service meets specifications. Communicates changes continually
* Communicates daily with Account Management and Production Training & Quality to coordinate programs, trainings, client requests and feedback, and general problem solving
* Ensures that the call centers are in full compliance with Federal, state and other regulatory body’s regulation and rules including the TCPA, The Telemarketing Rule, and Insurance Laws, to protect the organization from legal suits or other actions
* Develops or revises standard operational and working practices and observes agents and staff to ensure compliance with standards
* Resolves employee issues and problems by interfacing with production manager, supervisors and training manager and providing support where needed
* Reports key process indicators and other quantifiable measurement tools to track results of call center activities and regularly reports to VP or Directors
* Manages the downtime expense of the specific call centers and looks for new strategies to control this expense
* Works closely with the training and quality group for maintenance of high quality performance in the site
* Develops the efficiencies and professionalism of site operations personnel for long-term growth of the site by cross-pollinating successful strategies and ideas
* Resolves issues and problems between functions in the site
* Actively supports and provides leadership for the company’s Total Quality Management initiative and routinely focuses employees on customer needs and requirements.
* Routinely conducts internal audits and reviews and seeks remedies to ensure conformance with department policies, procedures and quality specifications.
* Develops and implements appropriate personal objectives that support each fiscal year’s department objectives and the overall company business plan.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 3 to 5 year(s) of working experience in the related field is required for this position.
* Preferably Managers specializing in Customer Service or equivalent. Job role in Management or Customer Service – General.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to work with mathematical concepts.
* Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Strong operation/production “hat”
* Strong leadership skills
* Ability to perform with ease multiple tasks and manage time effectively
* Applicants should be Filipino citizens or hold relevant residence status.

NCO Group
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Quality Manager (Clark, Pampanga)
RESPONSIBILITIES:

* Drive Service quality indicators and initiatives on a daily basis through the Center Quality Supervisor and TQMs.
* Liaison Center Quality issues to the appropriate client support groups
* Assist in the implementation of all Service Field Quality initiatives.
* Act as a member of any Quality related project teams to ensure Service Field needs are met and balanced with other business strategies.
* Act as the manager responsible for gathering, analyzing, and presenting quality implementation data
* Manage the escalation process, insuring standardization and consistency
* Track current status and progress of critical Service Quality targets.
* Actively participate in cross-functional support programs to ensure quality issues are covered.
* Ensures monitoring procedures and scoring adjust as Service productivity and sales goals change.
* Assist in the implementation new Quality technology in the centers.
* Drive update processes to the Quality Process Guide.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent. Job role in Quality Control/Assurance or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Three years management experience required
* Minimum of three years experience in a Service-support related position either nationally or within a Service center.
* Demonstrated effective communication and interpersonal skills.
* Proven effective project and time management skills.
* Previous experience analyzing reports, creating executive summaries and recommendations.
* Experience in handling multiple tasks effectively.
* Strong organizational skills and attention to detail.
* Strong proficiency in Windows based PC tools and software.
* Working knowledge of all Quality related departments or programs.
* Not on any current disciplinary action (including written or verbal discipline)
* Must be willing to be relocated/assigned in Clark, Pampanga

Company Name :
NCO Group (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
WebSite :

http://www.ncogroup.com