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Responsibilities:
Processes all pesos expenditures (cash, check, manager’s check, etc) by preparing check requests and acting as liaison between accounting firm and site personnel
Manages bulk PO budget against expenditures to ensure approved amounts are not exceeded (RAP, Loyalty Awards, and payments for all local vendors)
Manages cash advance/reimbursement process to ensure the accuracy, approval, and timeliness of requests and liquidation of advanced funds
Instructs accounting firm regarding allocation of all local expenses to ensure they are booked accurately
Sourcing–competitive bidding, negotiation of credit and payment terms, manages processes of document signature for agreements/contracts with local suppliers
Audits, clarifies, and disputes as appropriate all billing concerns in pesos expenditures (discrepancies, double payments, unaccounted charges)
Trends recurring local expenses and generates the sites bulk PO for processing by management
Generates monthly vendor reports to present trending, historical charges, changes in rate and consumption, analyze adjustments, and record expense details for future reference
Generates monthly consumables reports to present trending, historical costs, and changes in consumption (projector bulbs, coffee, copier, foams, water, etc.)
Keeps, instructs local accountant on proper cost allocation, disburses and liquidates the company petty cash for monthly replenishment
disburses all vendor payments, cash advances, and reimbursements
Monitors liquidation timelines for employee cash advances, and receives and audits liquidations before submitting to accounting for recording or to payroll for payroll deductions
Acts as local POC for RMH pesos account to include deposits and instruction to local accounting firm for appropriate recording
Maintains archived billings, invoices, and many vendor contracts
Maintains company’s important documents (PEZA, SEC, BIR, Board Resolution, Bank Statements, Articles of Inc., etc.)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required language(s): English.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Admin Associate specializing in related field.
Willing to work in Clark Pampanga
RESPONSIBILITIES:
Deliver basic (Level 1) professional telephone debt collector training both for Recoveries and Outsourcing using a variety of training delivery methods and tools; including stand up facilitation, role-play, audio-visual, CBT etc.
Coordinate and deliver compliance training for FDCPA and applicable state laws.
Ability to perform needs assessments and architect an overall training plan with defined outcomes and deliverables.
Assess current training programs and make recommendations to improve their effectiveness.
Assess internal collection agent skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, implementing program changes, and tracking results.
Coach and monitor new collection agents (on-going side by side training, observation, modeling, and feedback), to increase collector effectiveness.
Work closely with various levels of management to ensure training has the desired business impact.
Develop and maintain a comprehensive knowledge of company products, services, programs, and core skills.
Designing and implementing developmental programs.
Collaborating with Training and Collections Operations department to ensure seamless implementation of program involvement plans, managing/developing high level Training Supervisors, Trainers, and training interns.
Driving all training initiatives.
Develop Trainers / Training Sups through regular monitoring and feedback sessions.
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Industrial), Business Studies/Administration/Management, Education or equivalent.
Excellent interpersonal, written and oral English communication skills.
Strong planning, organizational and motivational skills.
Able to execute and implement new programs, detail and process oriented, very professional.
Extensive experience in Training and Organizational Development in a call center industry.
At least 4 years management experience, 3 of which in Training and OD.
Experience in curriculum development and design
Experience with collection industry computer platforms – CUBS, FACS, FDR etc. preferred
Amenable to graveyard shifts.
Applicants must be willing to work in Metro Manila.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to start as soon as possible.
The scope of the job responsibilities pertains to the collections Project. Jobholder is responsible for overall performance of the collections team. Over all performance includes the production generated by the agents, the quality of work generated by the agents, the compliance of the agents with regard to the applicable laws governing the collections process and the accurate execution of their responsibilities, the leadership and job execution of the Operations Manager(s) the Team Managers, as well as the staffing and training of the department. The jobholder is to utilize all accessible information to strategize and produce plans for the improvement in the performance o fall program metrics. All plans and processes should be considered using the impacts to NCO and GE as the upper most considerations that need to be in balance.
Essential Duties and Responsibilities:
Lead, supervise and manage the departments Agents, Team Managers, Quality Analyst, Trainers, and Operations Manager (s).
Review and audit reports daily to ensure accuracy and usefulness. Use the data provided in the reports o measure project performance and project future results.
Provide feedback to the AVP of Collections regarding suggested changes in any area potentially impacting success of the Project
Work with the Report Group to ensure all Client reporting expectations are met in a timely manner.
Attain the minimum number of payroll hours to fully bill the Client approved billable hours target.
Manage the targeting of attrition classes to ensure program-staffing targets are met without significant (greater then 10%) overstaffing
Continuously introduce and improve tools for motivation of Agents and member of management. Tools should be multi-dimensional and cost effective.
Using accessible reporting, evaluate departmental performance, and identify and hold accountable those with unacceptable performance
Ensure all data is safeguarded and individual client confidentiality is maintained. Work in conjunction with other departments to ensure there are no security breaches on the Project.
Submit Client Invoice estimates to the Vice President of Collections as appropriate
Manage client relationship via conference calls, individual communication and through positive action. Achieve and maintain Best in Class status.
Work closely with the Reporting Group to ensure the accuracy and timeliness of the payroll process
Other duties and responsibilities as assigned
Relationships:
Directly supervise and manage Operations Manager (s) Team Manager, and TQM(s) or Quality Coaches and Trainers as necessary; ultimately oversee all Program Agents. Internally works closely with the Collections Reports Group. Externally liaisons with the Dialer Support Team, the Workforce group, the IT group (both local and Corporate) and HR group, additionally with the Collections Client and as appropriate NCO Senior Management
REQUIREMENTS:
College degree OR 5 years work experience in a call center.
Five to six years of managerial-level experience and at least two years of industry-related experience
Call center/account management experience required.
Offshore experience a plus. .
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Applicants must be willing to work in Fort Bonifacio.
RESPONSIBILITIES: Design technical solutions to enable interface between Client and NCO systems Develop and implement programming codes to meet designed interface solutions between NCO and Client systems. Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture. When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution. Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs. When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department. When requested, required to provide training and direction to junior Programming staff. Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications. Dependent upon position, use Agile Software Development process for software development promoting efficiency and accuracy through the development process. Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties. Knowledge, understanding, and compliance with NCO policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. REQUIREMENTS: Bachelor’s Degree in Computer Science/Information Systems or equivalent in relevant work experience. 1 years of previous programming/work related experience required. 3 years of previous programming/work related experience preferred 1-2 years experience writing and deploying Aspect Unified IP IVR M3 script applications. 1-2 years experience writing T-SQL scripts using Microsoft SQL 2005. Knowledge of Aspect Unified IP system configuration, including: adding agents and services, managing voice recognition, telephony and PBX integration. Knowledge of Aspect Unified IP system design including: performance monitoring, capacity planning, real-time and historical reporting metrics. Knowledge of network and voice testing procedures and tools. Ability to understand and work within set deadlines. Ability to work with geographically disbursed team members. Exhibit strong attention to detail. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to prioritize and organize work in a multi-tasked environment. Ability to adapt to a flexible schedule. Willing to work in Fort Bonifacio, Taguig
RESPONSIBILITIES:
The successful candidate will be responsible for technical support on all hardware, software and connectivity issues of the NCO site. Liaises with NCO employees. Successful candidate will work with a team of Site Support Technicians.
REQUIREMENTS:
Bachelor’s Degree in Computer Science, Computer Engineering, ECE or any IT related course.
Minimum 1 year experience in providing technical and end-user desktop support, preferably in a call center environment
Good working knowledge of MS Windows 2000/XP, MS Servers, MS-Exchange, Anti-Virus and other productivity suites
Good working knowledge of switches, routers, DSL, LAN, WAN, VOIP
Excellent communicator using a variety of methods (phone, email, online chat), good command of the English language
Willing to work on shifts, render stand-by/on-call duty, weekends and public holidays on a 24×7 operation environment
Highly motivated, mature, professional and willing to provide 100% performance
Certification is an advantage but not a must
An industry competitive remuneration awaits the successful candidate
Willing to work in Diliman, Quezon City
RESPONSIBILITIES:
* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team\’s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee requests for workplace accommodations..
* Point of contact for the Corporate Leaves Administration team to resolve escalated issues, and internal team concerns.
* Address and resolve escalated issues in absence of Leaves Administration Manager when appropriate.
* Escalation point of contact for HR, Benefits, and Payroll personnel, management, employees, legal counsel, 3rd party vendors, and government entities.
* Communicates policy, procedure, and legal interpretations to the global workforce, management, legal counsel, 3rd party vendors, and governmental entities.
* Oversee the development and maintenance of all confidential information, both hardcopy and database files.
* Responsible for respective department\’s overall performance and for motivating team to exceed department goals and objectives.
* Accountable for all decisions, actions, and directives with respect to job responsibilities.
* Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
* Follow up in a timely manner to ensure customer satisfaction.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
REQUIREMENTS:
* Related Degree (Human Resources, Risk Management, or Business Administration) or equivalent related work experience.
* 2 years of related/management experience required. 4 years of related/management experience preferred.
* Ability to use independent judgment and has a thorough knowledge of leave/disability regulations for both the US and Canada.
* Ability to coordinate training with sites and adhere to scheduled deadlines.
* Strong personal computer skills in a Windows environment using Microsoft Office including Access.
* Excellent interpersonal, written, and oral communication skills.
* Ability to maintain the highest level of confidentiality.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work in a team fostered environment.
* Applicants should be Filipino citizens or hold relevant residence status.
RESPONSIBILITIES:
* Provide and document performance feedback through side-by-side coaching.
* Appropriately addresses human resources issues by escalating to their supervisor.
* Support and communicate business goals, production and quality/compliance standards, processes and procedures and policies.
* Assists in attaining the Programs objectives by assisting with “Floor Management Duty.”
* Keep management apprised of Agent morale and satisfaction levels and escalates issues affecting Agent morale and satisfaction to management.
* Provide leadership based on integrity, accountability and mutual respect.
* Other duties and responsibilities as assigned.
REQUIREMENTS:
* College graduate preferred, but not required. Preferred courses of study include, Computer Science, Engineering, Business Management, Finance or any related coursework.
* Management and/or Call Center experience preferred.
* Assertive self starter who can work independently, yet also functions well in a Team environment.
* Demonstrates peer leadership and maturity.
* Ability to lead and manage a diverse workforce in a fast paced, rapidly changing work place.
* Excellent attendance and performance in current role.
* Computer skills to include literacy level knowledge of Word, Excel and PowerPoint are required. MS Access skills a plus.
* Amenable to flexible hours to support hours of operation, including working on holidays, weekends and over night hours. Additionally, work weeks longer than 40 hours are common.
* Applicants should be Filipino citizens or hold relevant residence status.
Responsibilities:
Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations’ purposes.
Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
Provides immediate feedback or updates to the management team as to the center’s performance.
Audits reports and uses available resources to confirm accuracy
Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
Coordinates with WFM regarding data sources and other related reports
Facilitates the monitoring of performance recognition and incentive programs every month/pay period
Completes other duties and projects as required.
Requirements:
Must have above average data analysis and problem solving skills
Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work
Knowledgeable in MS Office Suite (WORD, VISIO, POWERPOINT, ACCESS). Knowledge in MS Access databases, Microsoft SQL and .Net environment and/or other web applications would be an advantage
Must possess strong interpersonal and communication skills to work effectively with management and clients
Ability to work individually on a project or in a team environment with technical and non-technical colleagues
Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
Demonstrated ability to work in a fast-paced environment
Must be available to work flexible hours to support hours of operation
Applicants must be willing to work in Quezon City on a night shift schedule.
One Full-Time position available.
Responsibilities:
Principal Responsibilities
Responsible for accurately analyzing and interpreting a high volume of incoming correspondence (e.g., mail, email) received from consumers in accordance with company standards, client guidelines and regulatory requirements including, but not limited to, the Fair Debt Collection Practices Act (FDCPA).
Thoroughly read and understand each piece of incoming correspondence and record a detailed summary on the consumer’s account(s) in various computer systems for each account worked.
Appropriately update specific fields in NCO’s computer system(s) in accordance with established procedures based upon information contained in the correspondence including, but not limited to, the status, call back date, and return code.
When requested, submit requests to remove entries from a consumer’s credit report after obtaining prior authorization from management.
Maintain a record of all completed work and provide management with a daily tracking report of all correspondence processed and account updates.
When requested, participate in department projects as assigned.
Knowledge, understanding, and compliance with all Federal and Local laws and regulations.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Requirements:
High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
Previous collections/customer service/data entry experience preferred.
Proficient personal computer skills, including Microsoft Office and the ability to type 45 words per minute.
Excellent interpersonal, written, and oral communication skills.
Excellent analytical thinking and decision making skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work in a multi-tasked environment.
Ability to uphold highest level of confidentiality.
Ability to adapt to a flexible schedule.
Applicants must be willing to work in Quezon City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
One Full-Time position available.
Responsibilities:
Requirements:
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Recruitment Specialist for Global Recruitment
(National Capital Reg – Quezon City)
Responsibilities:
Description
Provide daily process support to Global Recruitment department, field Recruiters, and persons in charge of recruiting to meet staffing needs. Ensure site recruiting staff are in full compliance with state, provincial and federal laws and regulations and NCO policies and procedures. Support the design and execution of recruitment strategies and processes.
Principal Responsibilities
* Provide support and guidance to field locations to meet staffing needs in a timely and quality manner.
* Assist in the development of recruitment plans to include creative sourcing strategy.
* Be a positive, proactive force in assisting field Recruiters, persons in charge of recruiting, and location leaders.
* Source for candidates, complete screening interviews, and make recommendations of candidates to field Recruiters or persons in charge of recruiting.
* Provide daily process support to Global Recruitment department.
* Create, post, and monitor employment advertising to ensure compliance with local, state, provincial and federal laws.
* Ensure site Recruiters and persons in charge of recruiting are in full compliance with NCO policies and procedures through strong working relationships and monitoring.
* Assist sites with coordinating the use of agency personnel.
* Review Applicant Tracking System (ATS) reports for accuracy and follow up with person in charge of recruiting to ensure ATS compliance when necessary.
* Assist in administration of employment background investigation program.
* Ensure job requisitions for open positions are submitted in a timely manner.
* Travel to locations as needed to conduct training and attend job fairs to assist with recruiting efforts.
* Prepare and maintain accurate record keeping for both internal reports and reports from field locations.
* Participate in projects performed by the Global Recruitment department.
* Knowledge, understanding, and compliance with all applicable Federal, State, Provincial, and Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
Requirements:
* Related degree or equivalent in work experience.
* 1 year of related experience required. 2 years of related experience preferred.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office. ATS experience preferred.
* Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulations, or government law.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work on night shift
Just some of the great benefits we offer:
* Attractive Base Pay
* Promote-From-Within Policy
* Employee Referral Bonuses
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
On-The-Job-Training- HR Department
(National Capital Reg – Marikina)
Responsibilities:
* Will assist our HR Department in maintaining 201 files, assist in Employee Relations, update our HRIS database.
* Will perform other revelant tasks assisgned by the supervisor
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree, Social Science/Sociology, Business Studies/Administration/Management, Human Resource Management, Psychology or equivalent.
* Applicants must be willing to work in Marikina.
* 2 Internship positions available.
Benefit We Offer:
* Free Meal
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Recruitment Marketing and Sourcing Assistant
(National Capital Reg)
Responsibilities:
*The primary accountability of the Recruitment Marketing & Sourcing Specialist is to strategically implement the planned branding initiatives, external recruitment marketing activities, and sourcing strategies for NCO.
NCO’s vision is based on the core values of our commitment to integrity, commitment to teamwork and commitment to quality. As a Recruitment Marketing & Sourcing Specialist, you are responsible for the daily execution and management of your assigned work focus. You will ensure completion of marketing plans to meet the needs and ramp demands of the Operations Team. Under the direct supervision of the Recruitment Marketing Manager, the Recruitment Marketing & Sourcing Specialist implements marketing plans while creating more opportunities for brand activation and other sourcing channels.
Requirements:
*
o Bachelor’s Degree preferably Marketing, Advertising, Events Management or Psychology
o At least 1 year experience in recruitment – sourcing, marketing, events management or advertising field
o Knowledge in marketing, sourcing, advertising & recruitment trends
o Familiarity with several marketing techniques
o Demonstrated ability to handle and manage projects and execution of events
o Knowledge and use of MS Office programs and use of eMail client
o Excellent verbal and written English communication skills are required
o Must be internet savvy and experienced in mining online databases
o Must have the ability to quickly learn systems, processes and procedures
o Must be able to manage several tasks simultaneously, accept criticism and constructive feedback, while being extremely adaptable and flexible
o Strong planning, organizational and coordination skills
o Excellent people skills
o Good presentation skills
o Strong attention to detail
o Strong initiative and solid judgment abilities/skills
o Ability to handle sensitive and confidential information appropriately
o Acute sense of professionalism
o Strong sense of urgency
o Willing to work long hours, during weekends or on shifting schedules when needed
o Candidate must possess at least a Bachelor’s/College Degree , Human Resource Management, Marketing or equivalent.
o At least 1 year(s) of working experience in the related field is required for this position.
o Fresh graduates/Entry level applicants are encouraged to apply.
o Full-Time positions available.
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Data Network Engineer
RESPONSIBILITIES:
* The Data Network Engineer will provide remote support for NCO Financial Systems Inc.’s global data network of over 100 operations centers. Responsible for complex testing and analysis of all network facilities, including Cisco routers, Catalyst switches, PIX firewalls, Cisco VPN concentrators, and various other communications equipment. Knowledge of T1/E1/DS3/E3 communication standards and methodologies. Interface with carriers and drive problem resolution during carrier outages. Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance.
REQUIREMENTS:
* Bachelor’s Degree in Computer Science, Computer Engineering, ECE or any IT related course from a reputable school. Minimum 4 to 5 years experience in providing data center technical and end-user support.
* Cisco CCNA (CCNP preferred); VoIP experience helpful
* 3 or more years of hands-on Cisco data communications experience
* With strong knowledge of Cisco IOS, EIGRP, OSPF and BGP; IPSec VPN’s
* Proficient knowledge of call center technology, carrier transport and provisioning (T1/E1/DS3/E3, ISDN, Frame Relay, MPLS)
* SOLARWINDS administration knowledge/experience
* General knowledge of PBX Equipment and VoIP environments
* Knowledge of the following applications and tools: Cisco IOS, Cisco Works, Network General Sniffer
* Excellent communicator using a variety of methods (phone, email, online chat), good command of the English language
* Willing to work on shifts, render stand-by/on-call duty, weekends and public holidays on a 24×7 operation environment.
* Willing to work in Fort Bonifacio, Taguig
* Highly motivated, mature, professional and willing to provide 100% performance
* Applicants should be Filipino citizens or hold relevant residence status.
* 2 full-time positions available
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Programmer Analyst – IVR
RESPONSIBILITIES:
* Design technical solutions to enable interface between Client and NCO systems
* Develop and implement programming codes to meet designed interface solutions between NCO and Client systems.
* Perform unit testing to ensure viability of programming through validating individual units of source codes, script, and/or architecture.
* When requested, required to perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
* Advise user departments in computer applications, capabilities, alternative programming approaches, and limitations to resolve specific problems and/or make changes to programs.
* When requested, required to write technical documentation to communicate project status to next phase and/or to provide user instructions to Information Technology (IT) Operations department.
* When requested, required to provide training and direction to junior Programming staff.
* Perform ongoing systems maintenance to update or revise programming needs, or to identify and correct in-house systems applications.
* Dependent upon position, use Agile Software Development process for software development promoting efficiency and accuracy through the development process.
* Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with NCO policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
REQUIREMENTS:
* Bachelor’s Degree in Computer Science/Information Systems or equivalent in relevant work experience.
* 1 years of previous programming/work related experience required. 3 years of previous programming/work related experience preferred
* 1-2 years experience writing and deploying Aspect Unified IP IVR M3 script applications.
* 1-2 years experience writing T-SQL scripts using Microsoft SQL 2005.
* Knowledge of Aspect Unified IP system configuration, including: adding agents and services, managing voice recognition, telephony and PBX integration.
* Knowledge of Aspect Unified IP system design including: performance monitoring, capacity planning, real-time and historical reporting metrics.
* Knowledge of network and voice testing procedures and tools.
* Ability to understand and work within set deadlines.
* Ability to work with geographically disbursed team members.
* Exhibit strong attention to detail.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to prioritize and organize work in a multi-tasked environment.
* Ability to adapt to a flexible schedule.
* Willing to work in Fort Bonifacio, Taguig
NCO (RMH Teleservices Asia Pacific, Inc.)
Company Address: 4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Quality Supervisor (Quezon City)
(National Capital Reg – Quezon City)
* Assist in recruiting, hiring and training of new Quality Specialist.
* Coach and develop Quality Specialist to ensure they perform their roles effectively and efficiently and are provided with adequate challenges to enhance job satisfaction.
* Ensure Quality Specialist receive appropriate training and support to achieve productivity, performance and accuracy standards in areas including call evaluation, calibration, reliability, internal Quality Specialist auditing, Quality Specialist training, and other areas as needed.
* Provide accurate, timely, and effective employee information and feedback
* Build solid productive relationships within department, Operations, and peers
* Facilitate Internal Calibrations.
* Communicate changes to Quality team.
* Comply with HR policies and procedures.
* Conduct and attend service training related to improving center Quality and overall performance.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional
* Excellent performance and attendance in current role
* Excellent time management skills
* Strong verbal / written communication skills
* Professional customer service skills & a positive attitude
* Attentive to detail
* Excellent organizational and interpersonal skills
* Demonstrated multi-tasking with ability to work in a fast-paced environment
* Ability to work independently as well as in a team
* Coaching experience highly desirable
* Must be available to work flexible hours to support hours of operation
* Must have successfully completed initial training.
* Must be detail oriented.
* Must possess strong written and verbal communication skills.
* Ability to type quickly.
* Must be committed to keeping information obtained through monitoring confident.
* Willing to work weekends (will still get two consecutive days off).
* Must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
NCO
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Accountant
RESPONSIBILITIES:
* Responsible for posting journal entries in SAP to record financial activities
* Responsible for reviewing P&L’s for NCO offices and understanding fluctuations
* Responsible for preparing check disbursements and recording the corresponding journal entries.
* Responsible for preparing the Liquidity Report for funding purposes and clearing of checks issued.
* Responsible for the monthly accrual s of suppliers expenses and maintenance of suppliers’ subsidiary ledgers.
* Responsible for reconciling and reviewing balance sheet accounts and making correcting entries, if necessary
* Assist with audit requests to insure compliance with GAAP accounting and Sarbanes-Oxley
* Cross-train with other Staff Accountants. Minimum supervision required
* Assist other NCO departments with research and reporting requirements
REQUIREMENTS:
* B.S degree in Accounting or Finance, CPA
* Strong background in disbursement accounting fundamentals
* Ability to analyze financial reports including balance sheet and P&L reports
* Ability to analyze current processes and make recommendations for improvement.
* Excellent organization skills with attention to details
* Strong research and problem solving abilities
* Knowledge of SAP system a plus
* Knowledge of Microsoft Office Excel, Word and Access
* Willing to work in Fort, Taguig
Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City -
Recreation Administrative Assistant
RESPONSIBILITIES:
* Type/Log -in all the employees name on the database. In and out employees who use the equipments/facilities and the Sleeping Quarters.
* Assisted agents’ need/s if they have reservation request in using the Recreational facilities for their Account/Department’s event/s.
* Photocopying and filing of documents/log sheets.
* Responsible for creating weekly report in all recreational stations. (Employees who exceeded on the allotted hours “3 hour rule” in the sleeping quarters.)
* Maintain regular consistent and professional attendance/punctuality.
* Responsible for making incident report (when needed).
* Handling equipments, surfing station and sleeping quarters and make sure that they are all in good condition.
* Provided exemplary service. Maintaining good pose on irate agents/employees.
* Establish and nourish efficiency on working relationship with co-workers, supervisor and other staff.
* Communicate and give ideas on what events to do for the agents/employees to enjoy and taking pleasure on a stressful daily basis of their work.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be willing to work in Fort Bonifacio Taguig
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
NCO (The Fort, Taguig)
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City -
Financial Accountant
RESPONSIBILITIES:
* Monitors all Accruals and Prepayments to ensure proper, timely booking of expenses
* Prepares and analyzes Payroll Journal entries
* Prepares monthly Cost Statement report for all company programs
* Prepares and performs montly P&L Flux analysis
* Prepares monthly Bank Reconciliation
* Performs BS Account reconciliation
* Prepares month end Trial Balance
* Prepares, analyzes and records Vacation Leave, 13th month pay and wave accruals on a monthly basis
* Prepares, administers and performs reconciliation and filing tax remittance for Expanded Withholding Tax, Fringe Benefit Tax, and Compensation
* Prepares monthly and quarterly report to PEZA and to BOI
* Does SSS Maternity and SSS Reconciliation
* Prepares quarterly and annual report to NSO
* Does ad hoc reports for PEZA, BOI, CDC, and other government agencies
* Coordinates with different LGUs and BIR offices for any local and statutory requirements
REQUIREMENTS:
* Bachelor’s Degree in Accounting/Finance
* Licensed Accountant
* 1-2 years experience in Financial Reporting and Analysis
* Strong knowledge in Microsoft Office Excel, Word and Access
* Proficient with SAP system
* Excellent interpersonal, oral and written communication skills
* Excellent analytical skill
* Excellent organization skills with attention to details
* Strong knowledge of accounting fundamentals and US GAAP
* Strong grasp of Philippine taxation
* Multiple location consolidating experience
* Strong research and problem solving abilities
* Strong background in handling transactions for PEZA, BIR, CDC, BOI, NSO and local government units
* Ability to maintain highest level of confidentiality
* Ability to work in a team fostered environment
* Ability to work in multi-tasked environment
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Fort Bonifacio, Taguig
* 2 Full time positions available
Company Name :
NCO (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
Database Analyst
(National Capital Reg)
Responsibilities:
* Maintain customer count reports by a variety of variables
* Ad Hoc Analysis utilizing Transactional Customer Database
* Back-up support for sku and manufacturer reporting
* Creating, troubleshooting, and maintaining MS SQL query scripts and stored procedures
* Creating, troubleshooting, and maintaining MS Excel spreadsheets
* Check updated data from address data monthly clean-up
Requirements:
* Strong Excel and MS Office, MS SQL or related Query language
* Solid Understanding of Relational Databases
* Ability to multitask and interact in a team environment
* Excellent Communication and Project Management Skills
* Strong attention to detail
* Minimum 4 year college degree in math, statistics, science, computer science, engineering or related experience
* Knowledge of MS Visual basic a plus
We need to hire qualified applicants immediately, please bring your resume and visit our office Monday to Friday from 7 am until 4 pm for quick processing of your application. Before applying, please visit our website at www.pcmall.com to learn more about us.
OSRP, LCC 2nd/F, Edsa Central Pavilion Bldg., Edsa Corner United St., Greenfield District, Mandaluyong City, National Capital Reg * Telephone: 6673801 ext-7882 Fax: 6870452
OSRP, LLC
2nd/F, Edsa Central Pavilion Bldg. Edsa Corner United St., Greenfield District Mandaluyong City *.
Tel: 6673801