Looking for a Call Center job in the Philippines?
Responsibilities:
JOB SUMMARY
Requirements:
Company : Medicall Phils.Company Address: 5th flr. Paseo Center,Paseo Roxas, Makati City Makati City *
Fax: 894-1925
Industry: Call Center / IT-Enabled Services / BPO
SharePoint Support Specialist
(Makati City)
Responsibilities:
JOB SUMMARY
The SharePoint Support Specialist is responsible for providing technical and administrative support to all SharePoint users in a timely manner. He/She is also responsible for the general maintenance of all SharePoint sites.
He/She must provide both admin and technical support to the SharePoint Administrator.
ESSENTIAL DUTIES and RESPONSIBILITIES
* Adhere to professional standards for administrative, support and development practices
* Actively participate in the development and maintenance of SharePoint Sites and Applications
* Assist in project planning, execution and deployment
* Provides administrative and technical support to all SharePoint users
* Actively participates in troubleshooting and provide timely issue resolution
* Ensure deliverables are met on time, on target and on budget
* Assists SharePoint administrator by providing technical research, consultation and support services in various areas
RELATIONSHIPS
Deals and coordinates with IT, Operations and Client Services.
JOB QUALIFICATIONS and REQUIREMENTS
Education
* College graduate, preferably Computer Science, Engineering, Business Management or any related course
Relevant Experience
* Experience in Technical Support and Customer Service a plus
* Understanding of SharePoint site and environment a plus
* Excellent written and oral communications
* Keen with facts and very detail-oriented
* Capable of doing multitasking
* Strong organizational and analysis skills
Certification, Licenses
* None
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.
Medicall Phils.
Company Address: 5th flr. Paseo Center,Paseo Roxas, Makati City Makati City
Fax: 894-1925
Industry: Call Center / IT-Enabled Services / BPO
Staff Physician Reviewer (Medical Doctor)
(Cebu City)
Responsibilities:
Utilization Review Medical Necessary Evaluations
This program provides physician-based review services, which are defined in the industry as “the evaluation of medical necessity, appropriateness, and efficiency of the use of health care services, procedures, and facilities.”
Peer Review/Chart Reviews
The Peer Review/Chart Review product is a medical chart review to address any of the following issues: a review of medical necessity of a requested health care service, either proposed or given, as well as compensability, relatedness, Maximal Medical Improvement, impairment ratings, etc.
ESSENTIAL DUTIES and RESPONSIBILITIES
* Reviews treatment requests on workers’ compensation claims to determine medical necessity and appropriateness of care
* Compares treatment requests to evidence based clinical guidelines
* Prepares documentation in a template format
* Adheres to company turnaround time requirements for completion of reviews
* Performs chart reviews to address multiple issues as assigned
* Maintains acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives
* Learns new methods and services as the job requires
* Other related duties assigned
Requirements:
* Candidate must possess at least a Professional License (Passed Board/Bar/Professional License Exam), Medicine or equivalent.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Preferably 1-4 Yrs Experienced Employees specializing in Healthcare – Doctor/Diagnosis or equivalent.
* Full-Time positions available.
JOB QUALIFICATIONS and REQUIREMENTS
Education
The Physician Review program candidate must have an unrestricted board certified PRC license to practice as a physician and have any special certificates such as Board-certification in a specialty relevant to the types of reviews performed.
CREDENTIALS
* Board certified MD with an excellent understanding of network services and managed care, appropriate utilization of services and credentialing, quality assurance and the development of policies that support these services.
* Current, unrestricted clinical license(s)
* Specialty in orthopedic surgery, physical medicine & rehabilitation or occupational medicine preferred.
Qualifications
JOB RELEVANT EXPERIENCE
Post-graduate experience in direct patient care and the experience with the different type of physician reviews performed:
* Utilization Review/Medical Necessary Review
* Peer Reviews
* Worker’s Compensation
* General Liability
* Group Health
JOB-RELATED SKILLS/COMPETENCIES
* Demonstrated advanced computer and communication skills
* Ability to read and summarize clinical records efficiently
* Ability to work in an office-based environment
* Expertise in clinical problem-solving
* Demonstrated ability to perform review services
* Ability to work with various professionals including nurses and health care professionals
* Medical direction shall also be provided consistent with the requirement that the physician reviewer shall not have a financial conflict of interest
* Evidence-based practice guidelines orientation
* Knowledge of current practice standards in specialty
Work Schedule:
1. Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
2. Willingness to render extended hour/s as the need arises.
Medicall Phils.
Company Address: 5th flr. Paseo Center,Paseo Roxas, Makati City Makati City
Fax: 894-1925
Industry: Call Center / IT-Enabled Services / BPO
LICENSED UNITED STATES REGISTERED NURSE for CALL CENTER AGENT POSITION
(National Capital Reg – Makati City)
Responsibilities:
* Respond to telephone calls pertaining to health related inquiries and concerns which are basic and routine in nature.
* Use computerized system to provide information and answer health related questions as prompted by incoming calls.
* Asks probing questions for more data as necessary
* Process customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to proper answering procedure, e.g. opening and closing remarks
* Follow and adhere to prescribed training methods
* Serve as first level contact for customer complaint resolution
* May respond to customer inquiries by referring them to Supervisors or QAs
* Maintain acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives
* Learn new methods and services as the job requires
* Identify inaccuracies in databases and report problems for correction
* Other related duties assigned
Requirements:
Candidate must
* be a graduate of Bachelor’s degree in Nursing
* possesses a valid and active nursing license (Philippines and US)
* preferably with an IELTS, TOEFL or CGFNS certificates
* have at least 1 year of working experience in related field is an advantage
* be a Filipino citizen or holds relevant residence status
Job Qualifications
* Must have the interest to serve patients with care and empathy
* Must have demonstrated PC knowledge including but not limited to Windows and Microsoft programs (Word, Excel, Outlook)
* Able to work rotational shifts with adherence to schedule a must, including graveyard, weekends and overtime as necessary
* Must be detail-oriented and possess good organizational skills
* Must have effective written and oral communication skills and able to maintain confidentiality
* Must have excellent interpersonal skills and team oriented to work in a high stress environment
* Possesses critical thinking skills
* Able to handle multiple tasks and shifting priorities
* Ability to work on projects and meet deadlines
* Able to type 30 wpm with 3% errors or less
* Applicants should be Filipino citizens or hold relevant residence status
Company Name :
Medicall Phils.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th flr. Paseo Center,Paseo Roxas, Makati City Makati City *
Company Fax :
894-1925
Company: Medicall Philippines Inc.
Position: Medical Transcriptionist
The position is created to do medical transcription by ensuring that all dictations are transcribed in an error free, top quality, and fastidious manner.
Duties & Responsibilities
- Transcribes efficiently and error free all messages as dictated
- Proficiently references and researches
- Adheres to company policies and procedures
- Follows instructions and corrections by QAs and Supervisors
Education
- Preferably a College/University Degree Holder
Qualifications
- Must have demonstrated PC knowledge including Windows, Microsoft Word, Excel, and Outlook
- Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
- Must be detail oriented and possess good organizational skills
- Must have effective written and oral communication skills and be able to maintain confidentiality
- Must have excellent interpersonal skills and team oriented to work in a high stress environment
- Able to handle multiple tasks and shifting priorities
- Ability to travel between call center locations and other company sponsored events on a varying schedule
License/Certification
- Medical Transcription certification
Work Schedule
- Ability to work in a flexible schedule based on business needs
- Willing to be assigned in the graveyard shift
- Willingness to render extended hour/s as the need arises.
Requirements:
- Must have at least 1 year experience as a Medical Transcriptionist
- Must be able to type 50 wpm
- With 95-98% accuracy
- Line count 500 per day
- Experience with ESL dictation
- The candidate should possess the following skills:
* Excellent English Grammar and Spelling Skill
* Advanced English Punctuation Skills
* Computer Literate
* Proficient in any Word Processor
All applicants may submit their comprehensive resume to: bbaylon@medicall.us