LICENSED UNITED STATES REGISTERED NURSE for CALL CENTER AGENT POSITION
(National Capital Reg – Makati City)

Responsibilities:

* Respond to telephone calls pertaining to health related inquiries and concerns which are basic and routine in nature.
* Use computerized system to provide information and answer health related questions as prompted by incoming calls.
* Asks probing questions for more data as necessary
* Process customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to proper answering procedure, e.g. opening and closing remarks
* Follow and adhere to prescribed training methods
* Serve as first level contact for customer complaint resolution
* May respond to customer inquiries by referring them to Supervisors or QAs
* Maintain acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives
* Learn new methods and services as the job requires
* Identify inaccuracies in databases and report problems for correction
* Other related duties assigned

Requirements:
Candidate must

* be a graduate of Bachelor’s degree in Nursing
* possesses a valid and active nursing license (Philippines and US)
* preferably with an IELTS, TOEFL or CGFNS certificates
* have at least 1 year of working experience in related field is an advantage
* be a Filipino citizen or holds relevant residence status

Job Qualifications

* Must have the interest to serve patients with care and empathy
* Must have demonstrated PC knowledge including but not limited to Windows and Microsoft programs (Word, Excel, Outlook)
* Able to work rotational shifts with adherence to schedule a must, including graveyard, weekends and overtime as necessary
* Must be detail-oriented and possess good organizational skills
* Must have effective written and oral communication skills and able to maintain confidentiality
* Must have excellent interpersonal skills and team oriented to work in a high stress environment
* Possesses critical thinking skills
* Able to handle multiple tasks and shifting priorities
* Ability to work on projects and meet deadlines
* Able to type 30 wpm with 3% errors or less
* Applicants should be Filipino citizens or hold relevant residence status

Company Name :
Medicall Phils.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th flr. Paseo Center,Paseo Roxas, Makati City Makati City *
Company Fax :
894-1925

Company: Medicall Philippines Inc.
Position: Medical Transcriptionist

The position is created to do medical transcription by ensuring that all dictations are transcribed in an error free, top quality, and fastidious manner.

Duties & Responsibilities

- Transcribes efficiently and error free all messages as dictated
- Proficiently references and researches
- Adheres to company policies and procedures
- Follows instructions and corrections by QAs and Supervisors

Education

- Preferably a College/University Degree Holder

Qualifications

- Must have demonstrated PC knowledge including Windows, Microsoft Word, Excel, and Outlook
- Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
- Must be detail oriented and possess good organizational skills
- Must have effective written and oral communication skills and be able to maintain confidentiality
- Must have excellent interpersonal skills and team oriented to work in a high stress environment
- Able to handle multiple tasks and shifting priorities
- Ability to travel between call center locations and other company sponsored events on a varying schedule

License/Certification

- Medical Transcription certification

Work Schedule

- Ability to work in a flexible schedule based on business needs
- Willing to be assigned in the graveyard shift
- Willingness to render extended hour/s as the need arises.

Requirements:

- Must have at least 1 year experience as a Medical Transcriptionist
- Must be able to type 50 wpm
- With 95-98% accuracy
- Line count 500 per day
- Experience with ESL dictation
- The candidate should possess the following skills:

* Excellent English Grammar and Spelling Skill
* Advanced English Punctuation Skills
* Computer Literate
* Proficient in any Word Processor

All applicants may submit their comprehensive resume to: bbaylon@medicall.us