Requirements:

Graduate of any four year course.
With excellent communication skills.
Willing to do night shift.
Experienced in a call center industry is an advantage.
Willing to be assigned in Ortigas, Libis and Mandaluyong area.
Fresh graduates/Entry level applicants are encouraged to apply.
200 Contract positions available.

Responsibilities:

Willing to work in graveyard shifts & holidays
Willing to be assigned in Mandaluyong, Libis and Ortigas areas
Will accept contractual basis
Can start this October
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in Others or equivalent.
Fresh graduates/Entry level applicants are encouraged to apply.
500 Full-Time positions available.
With good communication skills

Partner Technical Lead
(National Capital Reg)

Responsibilities:

* Service Delivery:
* Contribute to developing and maintaining a robust Tier 2 vendor staff across all Xbox Support vendors
* Function as Tier 3, triage and assign work within the Tier 3 Escalation Process
* Contribute to developing and driving processes across the Xbox business and vendors with in AOC.
* Contribute to additional service delivery projects as needed.
* Site visit to Vendors as needed

* Training:
* Contribute to developing, implementing and reviewing Xbox Agent training across all Tiers and levels at the Call Centers.
* Document processes for T3, T2 and T1 for each LOB as needed.
* Communicate training suggestions and/or requirements as noted from escalations, technical triages, and quality monitoring sessions on an as needed basis to Xbox Training.
* Deliver technical and/or process training on both a scheduled and unscheduled basis
* Subject Matter Expect on assigned Xbox LOBs

Requirements:

* Minimum of 5 years experience in quality, customer service, technical support or related field.
* Ability to manage multiple correspondences/tasks/activities at once.
* Exceptional communication skills (verbal, listening, reading and writing skills).
* Strong sustained attention to detail.
* Ability to evaluate and communicate performance data consistently and objectively.
* Ability to recognize and qualify others’ analytical problem solving skills and linear/logical troubleshooting skills.
* Proven ability to scale communications effectively with multiple mediums for diverse audiences and all management layers.
* Knowledge of Entertainment Gaming Consoles, Internet navigation, and Online Gaming
* Proven ability to scale communications effectively with multiple mediums for diverse audiences and all management layers.
* Ability to perform process analysis and suggest improvements.
* Ability to travel internationally.
* Effective time management skills
* Able to lead without authority and deal with ambiguity
* Familiarly and passion for Microsoft technologies and products
* Ability to work US hours
* COPC Registered Coordinator or VMO preferred.
* Ability to perform process analysis and suggest improvements.
* Ability to travel internationally.

Manpower Outsourcing Services, Inc.
Company Address: 14 Bankmer Bldg. Ayala Ave. Makati City 1226
Industry: Human Resources Management / Consulting
Type of Company: Private Limited Company, Local Based Company

Nutritionist Team Leader
(National Capital Reg)

Responsibilities:

* Effectively interact with Nutrition Advisors (agents) that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
* Coach Nutrition Advisors (agents) on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
* Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
* Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
* Through coaching, ensures Nutrition Advisors’ metrics are achieved (i.e. CSAT, QA, Revalida, Call targets, Schedule Adherence, Attendance).
* Meet or exceed all deadlines for reporting.
* Demonstrate skills at analyzing trends and assist in creating action plans that determine solution.
* Demonstrate teamwork by supporting and assisting Nutrition Advisors (agents) as necessary.
* Demonstrate the Abbott values through both behavior and attitude.
* Effectively use business standard oral and written communication skills on a daily basis.
* Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.
* Demonstrate flexibility by working varying shifts and responding to unanticipated events.
* Maintain phone skills while applying knowledge to day-to-day project experiences.
* Responsible for use and training of call center tools related to performance monitoring and tracking.
* Responsible for assisting in resolving conflict, issues related to the customer and other concerns.
* To cover agent duties when staffing shortages occur

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Food Technology/Nutrition/Dietetics or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Food Technology/Nutritionist or equivalent. Job role in Management or equivalent.
* 1 Contract positions available.

Manpower Outsourcing Services, Inc.
14 Bankmer Bldg. Ayala Ave. Makati City 1226.
Website: http://www.manpower.com/

Nutritionist Team Leader
(National Capital Reg)

Responsibilities:

* Effectively interact with Nutrition Advisors (agents) that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
* Coach Nutrition Advisors (agents) on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
* Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
* Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
* Through coaching, ensures Nutrition Advisors’ metrics are achieved (i.e. CSAT, QA, Revalida, Call targets, Schedule Adherence, Attendance).
* Meet or exceed all deadlines for reporting.
* Demonstrate skills at analyzing trends and assist in creating action plans that determine solution.
* Demonstrate teamwork by supporting and assisting Nutrition Advisors (agents) as necessary.
* Demonstrate the Abbott values through both behavior and attitude.
* Effectively use business standard oral and written communication skills on a daily basis.
* Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.
* Demonstrate flexibility by working varying shifts and responding to unanticipated events.
* Maintain phone skills while applying knowledge to day-to-day project experiences.
* Responsible for use and training of call center tools related to performance monitoring and tracking.
* Responsible for assisting in resolving conflict, issues related to the customer and other concerns.
* To cover agent duties when staffing shortages occur

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Food Technology/Nutrition/Dietetics or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Food Technology/Nutritionist or equivalent. Job role in Management or equivalent.
* 1 Contract positions available.

Manpower Outsourcing Services, Inc.
14 Bankmer Bldg. Ayala Ave. Makati City 1226.
Website: http://www.manpower.com/