Demand Generation Support Representative
(Central Visayas – Cebu City)

RESPONSIBILITIES:
1.Follows up on and qualifies leads. (Outbound “cold-calling” to a defined set target prospect accounts)
2.Maintains a computerized customer and prospect database.
3.Registers clients and prospective clients for meetings, pre-sales events and training classes.
4.Uses customer and prospect contact activities tools and systems, and updates relevant information held in these systems.
5.Responds to and follows up on sales enquiries using appropriate methods.
6.Monitors and reports on market and competitor activities and provides relevant reports and information.
7.Records, analyzes, reports and administers according to systems and requirements.
8.Attends training to develop relevant knowledge, techniques and skills.

REQUIREMENTS:

* Excellent English – Oral and Written Communication Skills
* Aggressive / strong personality
* Willingness to work shifting, graveyard and holidays
* Internet savvy and Computer literate
* Understanding daily requirements of hitting performance targets
* Experience in sales, telemarketing or as an outbound call center agent
* Knowledgeable of standard MS Office software
* Ability to persuade, motivate, convince and influence people
* Quick learner, detail-oriented and able to multi-task in a fast-paced environment
* Desire to achieve and excel above the rest
* Aspirations to develop a career within the company
* Highly motivated, hardworking, trust-worthy, and results-oriented

Lexmark Research & Development Corporation
Website: http://www.lexmark.com/
Company Address: Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000
Industry: Computer / Information Technology (Hardware)
Type of Company: Private Limited Company, Local Based Company

Quality Analyst
(Central Visayas – Cebu Business Park)

RESPONSIBILITIES:
• Ensure achievement of quality goals for support site by implementing and maintaining all quality projects and programs.

• Identify opportunities for achieving high levels of positive customer experience, hands-on data analysis and statistical process control as well as provide direction and leadership to site analysts in this regard.
• Daily interaction with all levels of the management team, stakeholders, associates, and Training team including site leadership.
• Serve as liaison between Company and other vendor partners for quality issues as well as involvement with performance and policy issues.
• Responsible for reporting quality metrics on a regularly scheduled basis.

REQUIREMENTS:
• Four-year college degree in a business-related field or equivalent experience

• Industry-related experience, ideally including a combination of call center, project management and quality experience.
• Statistical process control, personnel management, and quality monitoring experience are preferred.
• Previous experience with COPC and/or Six Sigma projects is also helpful.
• Prior Six Sigma and/or COPC training and/or certifications is preferred.
• Solid understanding of math principles, charts, and graphs.
• Strong understanding of account management and operational processes desired.
• Project Management, problem solving, and process development skills.
• Research, reporting, and analytical skills, including sound ability to use PC applications (Windows, Excel, Access, Word, PowerPoint, Email and Internet).
• Must be willing to work in Cebu City.

Non-Cebu candidates will be invited to visit our Cebu facility (all expenses paid), and if hired, will be entitled to a one-time relocation allowance.

For applications to be significant, candidates must:

• be of LEGAL AGE
• have excellent command of the English language, both oral and written
• have strong technical and communication skills
• be willing to be based in Cebu City

Company Name :
Lexmark Research & Development Corporation
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Local Based Company
Location :
Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000
WebSite :

http://www.lexmark.com/