Responsibilities:

• Receive incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/ merchant establishments. Does research on accounts with disputes in order for it to be resolved. The role would also cover prevention and recovery of losses.

Requirements:

• Minimum of 6 months call center experience
• At least two years of complete college education
• Excellent English communication skills

Responsibilities:

• Loan Quality Analysts will perform pre and post -funding quality reviews of all loans in existing regional operations sites. Reviews will be based upon pre-set criteria. The review checks loan criteria to prevent salability issues by measuring key elements of the origination process. Loan Quality Analysts review mortgage documents virtually, analyze operations performance, and complete a detailed checklist to report their findings. The Loan Quality Analysts will also complete ad hoc reviews for Production Control and Operations Support groups.

Requirements:

• Minimum of two years of credit evaluation , loans processing or real estate mortgage experience
• College degree required
• Excellent Analytical and Decision making skills
• Strong Verbal and Written Communication Skills
• Strong Customer Service Skills
• Detailed and Organized
• Strong PC Skills (Microsoft Word, Excel, PowerPoint, and Access)
• Independent and Self Sufficient worker
• Able to prioritize and manage daily productivity
• Flexibility and ability to work in a fast-paced environment to effectively meet deadlines
• Willing and able to work nightshift ( ex. 10pm -7 pm MNL time )
• Work days : Tues – Saturday work week

Responsibilities:

• Roles & Responsibilities – include specific functions/ tasks/ performance objectives
•  Work on scheduling, resourcing, certifications, measurements on training efficiency systems e.g. Kirk Patrick, ADDIE Model.
•  Deliver and facilitate Voice and Accent trainings modules
•  Conduct TNI’s and ability to analyze data on soft skills and C-sat
•  Work with business to help prioritize initiatives on key areas of opportunities
•  Liaison with vendors and help identify and negotiate the best in class available programs
•  Plan and build design models for Performance Improvement projects
•  Research new technologies to deliver training solutions
•  MIS/ Data management
•  Ability to organize and execute large scale organization-wide initiatives.

Requirements:

• Prior experience in Voice and Accent, Culture and soft skills training.
•  § Excellent presentation skills.
•  § Sound knowledge of Coaching and Feedback, performance management, people management etc.
•  § Should have Exemplary Training & developmental skills.
•  § Strong Interpersonal and relationship building skills
•  § Computer knowledge to which includes word, excel, power point.
•  § Strong proficiency in spoken and written English.
•  § Ability to transfer knowledge & check applicability
•  § Any cross functional experience will be helpful
• Candidate must possess at least a Bachelor’s/College Degree in any field.
• Required skill(s): voice and accent training, people management.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Assistant Manager / Managers specializing in Training & Development or equivalent. Job role in Training & Development or equivalent.
• 3 Full-Time positions available.

Responsibilities:

Essential Functions:
- Delivers quality training for Servicing employees, specifically for Loan Administration and Document Services.  May also deliver training for other Home Lending functions including Default, Originations and Leadership.
- Develops and provides input to Instructional Developers on the development of case studies, role plays, exercises, and job aids to support learning.
- Researches, reviews, and disseminates industry product/service, and project specific information to ensure that internal audiences have current and accurate information to support Servicing activities.
- Identifies knowledge, skill and performance gaps and develops training to address specific needs.
- Collaborates with Instructional Developers to create knowledge and skill assessments.
- Collaborates with internal Servicing training teams to ensure the consistency of training across the sites.
- Collaborates with other support teams to provide solutions to improve performance.
- Develops good working relationship with Home Lending managers and supervisors.

Requirements:
Qualifications:
- Above average verbal and written English Communication skills.
- Excellent presentation, facilitation, and interpersonal communication skills
- Formal training experience in a contact center environment preferred.
- Ability to analyze performance and develop methods to measure and improve training effectiveness
- Supervisory experience in the Default/ Servicing/ Originations environment would be a plus.
- Approachable demeanor and consistently pleasant when dealing with all levels of the organization.
- College degree or equivalent working experience.
- Demonstrated ability in Instructional Design, development, desirable.
- Strong analytical and organizational abilities.
- Strong customer service focus.
- Computer software knowledge such as Microsoft Office products – Word, Excel, Powerpoint

RESPONSIBILITIES:

REQUIREMENTS:

• Bachelor’s Degree in accounting, Certified Public Accountant is preferable
• With at least 2 years experience in related position
• Strong orientation toward internal control
• Familiarity with regulations on Philippine withholding tax and VAT
• Strong analytical skills and team oriented

JPMorgan Chase & Co.

Website: http://www.jpmorganchase.com/PHcareers
Company Address: Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
Tel: +63 2 908JPMC

RESPONSIBILITIES:

REQUIREMENTS:

UNIX System Administrator

RESPONSIBILITIES:

As a Unix Administrator you will be responsible for middleware and web services infrastructure. This includes software installation and level I & level II support, primarily in the Solaris and AIX environment.

Specific duties include installing/maintaining Solaris 10, Solaris LDOMs, AIX 6.1, AIX MPARS, Veritas Volume Manager and IBM GPFS software; troubleshooting and bringing to resolution infrastructure issues; and identification of critical processes for monitoring and automating. The role includes working with an existing Card team in Manila as well as the United States.

Work hours will be Wednesday through Sunday or Sunday through Thursday, 11am-8pm with the potential to move to a Thursday through Sunday or Sunday through Wednesday 10am-9pm schedule.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.
* Minimum 5 years of experience with Solaris 10 and AIX 5.3/6.1. Must have experience installing, configuring, maintaining, and troubleshooting.
* Good knowledge of installing/managing some of the following packages: Veritas Volume Manager, IBM GPFS software, Solaris LDOMs, IBM MPARs/APV VIO.Looking for experience including installation, configuration, tuning, maintaining, and upgrading
* Ability to troubleshoot problems, performance tuning & analyze performance statistics
* A basic capability with Perl, Python, or Bash Shell is required. Knowledge of basic HTML is a plus
* Must be a customer service oriented team player with strong verbal/written communication and excellent problem solving skills
* Experience with SSL certificates, troubleshooting of SSL related problems and good knowledge of how SSL works is a plus
* Strong TCP/IP networking background including network load-balancers, firewalls, and DNS

JPMorgan Chase & Co.
Website: http://www.jpmorganchase.com/PHcareers
Company Address: Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company

SQL Database Administrator – NON PROD

RESPONSIBILITIES:

* The position will be responsible for MS SQL Database development and support. The req is needed to maintain current support ratios and keep Non Prod support SLAs.

* The resource will provide input into overall development/implementation plan and document database builds and changes for use by the Production DBA team. The resource will also perform SQL designs, table designs, and stored procedures work

* The Senior MSSQL Database Administrator (Sr. DBA) must have the ability to architect, design and configure large, complex databases with replication and high-availability on the most current MSSQL versions. He/She translates logical to physical design, develops comprehensive DB architecture, implementation and upgrade plans and assists in definition of database standards, policies, and procedures.

* The Sr. DBA supports the activities of the IT staff for specific applications by providing in-depth consulting to client, IT management and IT staff at the highest technical level. This includes the identification and resolution of information flow, content issues, and the transformation of business requirements into database definitions. They lead data requirements, architecture review, and modeling sessions. They are the primary contact for projects within the team, interfacing with project managers, application development staff and executive management.

* The Sr. DBA resolves all database-related issues and works closely with the Development, Project Management and ETS staff. The Sr. DBA documents business requirements and works independently to create database related cost estimates. The Sr. DBA performs database design reviews to enforce best practices and standards and may develop detailed logical data models. The Sr. DBA may also design a physical data model based on the logical data model and implement the physical data model in the database.

* The Sr. DBA’s support activities include analyzing, testing, and implementing physical database designs to support various business applications.

REQUIREMENTS:

* Bachelor’s degree in Engineering, Computer Science, or Information Technology.

* 5 + years MSSQL DB Design

* 5 + years MSSQL Stored Procedure design

* 5 + years SQL Statement Designs

* 5 + years Veritas Volume Manger

* 5 + years Hitachi and EMC SAN

* 5 + years Veritas file systems

* Must have knowledge of IT concepts such as DB design, DB layout, DB structures, DB stored procedures, DB tables, DB optimization, TCP/IP, IT security concepts and practices; interpersonal, problem solving, organizational and multi-tasking skills.

* Knowledge and practical experience with: LDAP, Site Minder, MS minimum security baseline configuration, IIS installation, FTP, Cisco Load Balancing configuration

* Display a good understanding of both the RDBMS and the underlying operating system including but not limited to:

* Database performance tuning, replication, monitoring tools and tuning procedures.

* Strong database management skills including backup and recovery best practices in a high-availability environment.

* Solid skills in productivity factors and the ability to understand impact of problem on overall database performance

* Knowledge of fault detection and resolution processes

* Strong skills in maintenance tools and best practices processes.

* Up-to-date understanding of PII Security standards and impacts to security modeling.

* Use of a data modeling tool such as Erwin, ER/Studio or Designer/2000

* Data modeling, data entity analysis, and database design skills may be required

* Ability to independently provide project cost and time estimates for database related tasks

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
Website: http://www.jpmorganchase.com/PHcareers

Release Engineer ( Websphere & IIS)

RESPONSIBILITIES:

* Deployment of application code and infrastructure changes

* Problem identification/circumvention and problem resolution

* Communicate with application development teams and vendors to improve current implementations

* Root cause analysis

* Project work including new application/functionality implementation

* Process documentation (creation and maintenance)

* Application groups’ contact for Disaster Recovery tasks(including participation in tests and assisting with documentation)

REQUIREMENTS:

Unix Release Management (Primary focus)

* Experience in UNIX based environments such as Solaris, AIX and Linux.

* Focus of work experience should be with web and application servers such as Apache/HTTP Server, Iplanet, Weblogic and Websphere.

* Experience with WebSphere MQ Server, Perl/Shell Scripting, IIS5, IIS6, ASP/X a plus.

* Customer focused attitude and good communication skills.

Windows Experience a plus

* Windows Server (2003 preferred) / 3+ years

* IIS configuration and security (IIS 6 or 7 preferred) / 3+ years

* .Net Framework 2.0 and 3.5

* Windows Server security including active directory and file system

* Experience in distributed applications on Windows Server

* Customer focused attitude and good communication skills

W-S 8:00AM – 5:00PM with deployments as required (Manila time)

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
Website: http://www.jpmorganchase.com/PHcareers

Oracle Database Administrator (Datawarehouse)

RESPONSIBILITIES:

* Perform tasks as assigned by the Database Management Lead

*Work with other members of the production support group to resolve tickets

*Prepare periodic reports to management

*Update and maintain load procedures

REQUIREMENTS:

* Degree in Computer Science, Management Information Systems, or related field

* 5+ years Oracle DBA experience

* Excellent troubleshooting skills including the ability to pick up a new and unfamiliar shell script or PL/SQL code and discover errors or performance weaknesses and suggest corrections

* Excellent communication skills

* Technically proficient with Oracle RDBMS database (including installation, tuning, traditional and data pump exports and imports and RMAN backups) and APEX.

* Experience and comprehensive understanding of the administrative support for Oracle Application Server (including Portal, SSO and Oracle Reports), BI Publisher, HS Gateway, Oracle Warehouse Builder and Oracle Work Flow.

* Excellent verbal and written English communication skills

* Excellent customer service, time management, problem solving, organizational and prioritizations skills

* Ability to multi-task, make decisions and motivate in a high production environment

* Ability to follow complex methods and procedures in diverse routine and non routine tasks

* Ability to work OT and weekends and/or shifts

* Must be able to work within deadlines and in a fast paced environment

* Oracle certification is a Plus

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
Website: http://www.jpmorganchase.com/PHcareers

Web Server Engineer (Unix & Windows)
RESPONSIBILITIES:

* Deployment of application code and infrastructure changes
* Problem identification/circumvention and problem resolution
* Communicate with application development teams and vendors to improve current implementations
* Root cause analysis
* Project work including new application/functionality implementation
* Process documentation (creation and maintenance)
* Application groups’ contact for Disaster Recovery tasks(including participation in tests and assisting with documentation)

* Specific responsibilities include:
* Deliver physical and virtual server builds, web/middleware installs and application installs in Wintel environments that meet project requirements and deadlines
* Configure, maintain and support IIS infrastructure including performance tuning
* Configure, maintain and troubleshoot VMWare ESX infrastructure
* Configure, maintain and troubleshoot Microsoft Cluster environments
* Install, configure and maintain Windows Server 2003 and 2008 Operating Systems
* Test, configure and evaluate all new server, web and middleware technologies
* Represent team on infrastructure projects and provide technical recommendations and best practices to project teams
* Effectively communication with customers with regards to downtime, project updates and troubleshooting progress
* Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution
* Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades and security remediation
* Troubleshoot and repair server hardware components to resolution
* Maintain operating system and application software patch levels on all servers
* Create detailed technical documentation relating to operating system, application build, server build, performance, and stability recommendations
* Provide timely and effective communication on technical matters

REQUIREMENTS:

* Unix Release Management (Primary focus)
* Experience in UNIX based environments such as Solaris, AIX and Linux.
* Focus of work experience should be with web and application servers such as Apache/HTTP Server, Iplanet, Weblogic and Websphere.
* Experience with WebSphere MQ Server, Perl/Shell Scripting, IIS5, IIS6, ASP/X a plus.
* Customer focused attitude and good communication skills.

* Windows Experience a plus
* Windows Server (2003 preferred) / 3+ years
* IIS configuration and security (IIS 6 or 7 preferred) / 3+ years
* .Net Framework 2.0 and 3.5
* Windows Server security including active directory and file system
* Experience in distributed applications on Windows Server
* Customer focused attitude and good communication skills
* Applicants should be Filipino citizens or hold relevant residence status.

JPMorgan Chase & Co.
Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig.
Website: http://www.jpmorganchase.com/PHcareers

Card Activation Advisor
RESPONSIBILITIES:
Business Description

Chase Card Services strives toward its vision of creating lifelong, engaged relationships with our customers by being a trusted provider of financial services. With more than 156 million cards in circulation and $151 billion in outstandings, Chase Card Services is one of the largest credit card issuers in the United States. Chase is the #2 credit card issuer in the US, and is the second-largest issuer of both MasterCard and Visa credit cards.

Chase offers a wide variety of general purpose cards to satisfy the needs of individual consumers, small businesses and partner organizations, including cards issued with AARP, Continental Airlines, Marriott, Southwest Airlines, United Airlines, Walt Disney Company and many other well-known brands and organizations. Chase also issues several private-label cards (including well-known brands such as Circuit City, Kohl’s, and the Canadian Sears Card business) and cards for small business owners as well.

Job Description

Must have a positive attitude, a desire to succeed and be goal driven. This position requires a strong sales desire while being quality and customer focused.
The card activation advisor’s role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.
As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

REQUIREMENTS:

Applicants should be Filipino citizens or hold relevant residence status.

Candidates should be willing to work on graveyard or day shifts, weekends and holidays with rotating schedules.

Applicants should have high motivation to work for a fast-paced and dynamic work environment.

Should have high motivation to work with American customers, clients and merchants via phone or email.

Should have strong customer handling skills.

Sales experience is an advantage.

Should have strong computer navigation and typing skills with knowledge of Microsoft Office application.

Please bring the following requirements for one day processing:

1. Transcript of Records (TOR)

2. NBI Clearance

3. 2 pcs. 1×1 and 2×2 pictures (both in collar and white background)

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Channel Lead – Recruitment Sourcing Team – (090046409)
RESPONSIBILITIES:
The Central Recruitment Sourcing team is responsible for ensuring and strengthening the applicant pipeline for all lines of business in JP Morgan Chase & Co.  The main objective will be to develop, rationalize and manage recruitment marketing activities and candidate sourcing channels resulting in increased JPMC employer brand awareness in the target market, better pool of talents, higher conversion rates and reduced cost per hire.

Key accountabilities for this role include;

* Build strong client relationships – partnering with Staffing Teams, HR Business Partners and Hiring Managers to define their sourcing  needs and agree best practice sourcing strategy

* Understand the various profiles and requirements of JPMorgan Chase & Co. to be able to source highly qualified candidates

* Develop creative and innovative programs/marketing activities to ensure delivery of committed number of applications and hires of assigned channel/s.

* Establish network in the assigned channels to promote JPMorgan Chase & Co’s employer brand.

* Understand the market to ensure that JP Morgan Chase & Co remains competitive in its sourcing strategies and approaches.

* Support and advise management and Staffing Team, demonstrating advanced knowledge and subject matter expertise within sourcing / recruitment marketing

* Ensure that regular channel performance metric reports are generated through the Sourcing Coordiantion/ Recruitment Metric Associate.

* Manage the assigned sourcing channels  by acquiring knowledge and statistics on  their performance (conversion rate and cost /hire) and adjusting the sourcing strategy accordingly.

* In coordination with the Sourcing Coordinator, ensure that processes and systems are in place to funnel applications to the various LOBs and track their  status .

* Actively contribute  to the wider recruitment team through pro-active sharing of information and best practice

* Deliver  specific recruitment projects as required

REQUIREMENTS:

Essential Skills/Experience

* Knowledge or strong interest in sourcing and/or recruitment marketing

* Creative

* Strong relationship skills with the ability to build partnerships with clients, vendors and HR colleagues

* Strong organisation skills with the ability to meet deadlines and manage priorities

* Strong influencing and negotiating skills

* Good communication skills both verbal and written – English essential

* Strong marketing and  networking skills

Behavioural Competencies

* Strong work ethic

* Solid business judgement

* Dedicated team player

* Positive ‘can do’ attitude

* Proactive

* Resilience in a constantly changing environment

* Exceptional attention to detail

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Quality Analyst 1 – (090059965)
RESPONSIBILITIES:
·         Perform appropriate testing and validation, as assigned, of existing risks and controls to determine if they are accurately identified and that associated controls are in place to mitigate those risks.
·         Problem solves at a high level and exercises authority, within limits, using prudent judgment to ensure that bank policy and profitability are not compromised.
·         Ensures business processes are adhering to all corporate, state and regulatory guidelines as well as applicable policies and procedures.
·         Work with management and peers to ensure potential issues are communicated effectively and timely.
·         As a result of the established testing, ensure that results are reviewed by each respective line of business, documented appropriately, scoring validated, and final results posted accurately and timely.
·         Participates in meetings and/or projects for DACS Management and for lines of business, at their request.
·         Cross train on other established processes to provide workload assistance to peers if/when required.
·         Work special projects or other duties as assigned.

REQUIREMENTS:
·   Four year college degree
·   Able to support multiple tasks, with varying levels of complexity, importance and involvement
·   Excellent written/verbal communication skills
·   Excellent organizational and time management skills
·   Must exhibit a keen attention to detail
·   Ability to quickly comprehend information from oral and written documentation
·   Excellent Microsoft Office (Excel, Word) skills
·   Strong computer skills to operate in a multiple application driven computer environment with automation.
·   Ability to work as a part of a team, display and demonstrate the JPMorgan Chase Bank values and diversity commitments.
·   Knowledge of state and government regulations preferred.
·   Home Loan Default background, along with working knowledge of Collections & Default policy and procedures beneficial.
·   Working knowledge of Home Loan Default servicing systems beneficial

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

SQL Database Administrator
RESPONSIBILITIES:

* Business Description:

Chase Auto Finance (CAF) is the No. 1 non-captive lender of auto loans and leases in the United States with more than 3.2 million customers, and relationships with 16,000 out of 20,800 (nearly 80%) of all U.S. auto dealers. CAF is a trusted auto financing partner for Prime, Near-Prime, custom, dealer groups, manufacturers and consumers, providing a complete package of financial products and services.

* Provide production support and project support to the databases used by the applications of both Bank and Lending groups. Responsible for delivering break-fix coverage, on-time delivery of project (BAU and new project) deliverables and SLA compliance in the Oracle environment.

* This position will be responsible for the following key activities for the RET OCIS Database (Oracle environment) Production Support Team:
* Day-to-day 24×7 production operations (incident break/fix, change, service requests, vulnerability management).
* Production patch/upgrade management.
* On-Call pager rotation.
* DBMS security support.
* Understanding of common infrastructure components.
* Customer support & communications.
* Project based infrastructure and installation work.

REQUIREMENTS:

* 2 to 4 years experience as an SQL DBA in a production environment. (Versions 2000, 2005, and 2008)
* 2 to 4 years experience working with an application development team.
* Minimum 3 years of work experience as a Database Administrator
* Solid skills in database performance factors, monitoring tools and tuning procedures
* Strong Database Management skills, including backup and recovery procedures
* Solid skills in productivity factors and ability to understand impact of problem on overall database performance
* Knowledge of fault detection and resolution processes
* Strong skills in maintenance tools and procedures
* Sybase experience a plus
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Customer Care Research Associate II (CRM) – (090051477)
RESPONSIBILITIES:
As a Customer Care Research Associate you will also be responsible for resolving financial and non-financial customer inquiries through e-mail, correspondence, and fax (e.g. account explanations and maintenance) in the Prime, Non-Prime, and Home Equity portfolios. Day to day operations will also include but is not limited to customer driven and internal driven inquires in a form of a workflow route through Customer Care Workbench (CCW). In addition, the Customer Care Research Associate is responsible for compliance with the regulations of various government agencies, for following the Quality Operating Guidelines and its objectives, and to take corrective action as necessary. The position also entails analytical account research using diversified tools available for resolving individual and or account specific concerns. You will be contributing directly to the success of the firm by maximizing the depth and profitability of the customer’s relationship through partnering with specialists in Home Lending and other product areas. You will also provide exemplary customer service and effective solutions to service questions or other inquires. It will also be expected that the Customer Care Research Associate will adhere to performance guidelines in line with the departments’ goal objectives.

Task and Responsibilities:

Communication

Make outbound calls to homeowners, internal partners or third parties in relation to mortgage inquiry/request. These tasks may include further clarification on the inquiry, requesting authorization and validating third party requests. This function is also applicable to Prime, Non-Prime and Home Equity account portfolios.

Letter Composition/E-mail Composition

Respond directly to customers using style, grammar and content appropriate to the inquiry. Interpret and translate complex financial, legal and corporate language into easily comprehensible terms while adhering to standards of discretion and confidentiality. The response may refer to but is not limited to Prime, Home Equity and Non-Prime mortgage accounts.

Research/Analysis/Evaluation

Provide high-level research on customer disputes using a variety of resources including data base services and internet websites. Analyze and investigate information provided either directly by customer driven and internal driven inquires in a form of a CCW Route, KANA internet e-mail inquiry, Loan Servicing Application (LSA) request, and written correspondence (thru I-Vault) for all three mortgage account portfolios (Prime, Non-Prime, Home Equity).

Take corrective action as necessary in compliance with the regulations of various government agencies, for following the Quality Operating Guidelines and its objectives.

REQUIREMENTS:

* 100% Customer Service Oriented Attitude

* Customer Service skills and mind-set

* Problem resolution, detail oriented

* Written and verbal communication

* Work as a team with shared goals

* Manage competing priorities with a sense of urgency

* Quick learner/adaptable and thrive in a changing environment

* Preferred Customer Care Professional experience along with prior working knowledge of loan products.

ADDITIONAL REQUIREMENTS:

* Must be a regular employee with at least 9 months tenure in the company.

* Must have a YTD PMP score of 2.5.

* Candidate must not be in any Performance Improvement Plan.

* Must not have received any written warnings or suspensions for the past 12 months.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Customer Care Research Associate (General Misdirects) – (090052899)
RESPONSIBILITIES:

The Cust Care Research Associates II is responsible for maintaining the accuracy and efficiency of routes within the CCW applications for all lines of business and creating and maintaining route types.  The Cust Care Research Associates II communicates with AVP and VP level management to ensure route types are accurately reflected in the systems and provides ongoing feedback to end users of the CCW system regarding the incorrect use of route types.

Performs the following actions:

- Complete and provide feedback for Misdirected Routes within assigned SLA.

- Identify the proper actions that should have been taken when reviewing a misdirected route, and ensure the customers issue is resolved as quickly as possible

- Identify trends of misdirect routes.

- Interact with management to ensure the CCW system is properly used.

- Communicate with management to eliminate risk of inactive user inboxes.

- Communicate with other departments to ensure CCW reporting remains accurate.

- Create and provide reporting of Misdirected routes.

- Responsible for identifying procedure gaps for routing procedures.

REQUIREMENTS:

* 100% Customer Service Oriented Attitude

* Customer Service skills and mind-set

* Problem resolution, detail oriented

* Written and verbal communication

* Work as a team with shared goals

* Manage competing priorities with a sense of urgency

* Quick learner/adaptable and thrive in a changing environment

* Preferred Customer Care Professional experience along with prior working knowledge of loan products.

Knowledge Requirements:

* Three years mortgage servicing experience preferred but not required.

* Strong familiarity with Customer Care Policies and Procedures for CCP’s

* Strong understanding of Access, Excel, Word.

* Knowledge of CHF servicing systems, MSP, CCW, LSA, VLS, CA and Infosource helpful.

* Strong technical aptitude.

* Solid PC / software knowledge including; MS Word, MS Access, MS Excel.

ADDITIONAL REQUIREMENTS:

* Must be a regular employee with at least 9 months tenure in the company.

* Must have a YTD PMP score of 2.5.

* Candidate must not be in any Performance Improvement Plan.

* Must not have received any written warnings or suspensions for the past 12 months.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Risk and Compliance Manager for Cebu Captive Operations (November 2009) – (090047137)

RESPONSIBILITIES:
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu.  Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key  role in building yet another critical part of our franchise.

About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:

·       Asset Management
·       Card Services
·       Commercial Banking
·       Investment Bank
·       Retail Financial Services
·       Treasury & Securities Services

JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co.  reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion.  The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves.  The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy.  .

Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations.  The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development.  The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions.  The firm is helping to protect the environment and deepening community involvement.

About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm’s powerful banking franchise.  Today’s card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans.  Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world’s most respected brands.  Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.

The Role

Scope
The Risk Manager’s scope extends to all risk domains – information risk, operational risk, resiliency, compliance risk, reputation risk, financial risk, tax risk, regulatory risk, migration risk and any other risk definitions that are relevant to JMPC for both the India and Philippines Cardmember Services.

Incident and Event Response (CSIRT) programs for Chase Card Services Technology
Drive strategy and implementation for CSIRT programs, coordinate with internal audit, compliance, fraud, corporate CSIRT team, and executive management
Coordination of all Incident Events for Chase Card Services
Drive events to conclusion with Senior Managers across the organization
Work with the vulnerability management group, develop and maintain an information security intelligence capability, including an “early warning system” for potential attacks and reporting for all Critical Vulnerabilities
Conduct post-mortem reviews of all security-related incidents, working in conjunction with production Assurance and other groups. Develop improvement plans as a result of each incident
Develop and maintain a capability to consistently and effectively respond to security-related incidents Chase Card Wide
Maintain relationships with internal groups, including FP&I and Physical Security; as well as external agencies (e.g., DHS, FS/ISAC) to enhance response capability
Participation in the creation and revision of IT Risk Management Policies and Standards
Participate on specific initiatives related to the overall PII (Personally Identifiable Information) program
Drive the overall Information Security goals and program for the Card organization

OSP Reviews
Perform technical risk reviews of third parties/vendor
Schedule reviews and site visits with third party operations on a timely basis
Carry out the review process and on-site reviews
Report findings to Card services stakeholders within after completion of the visit
Facilitate with the development of an Action Plan for the remediation of identified findings between OSP/Partner and LoB relationship manager
Monitor and verify adherence to Action Plan for the successful remediation of findings
Present reports to the Directors of Security for the LOB and to senior management
Facilitate cross-enterprise information risk management, issue resolution and cross discipline issue resolution
Develop third party risk management guidelines for Card Services
Educate Vendor and Partner Relationship Management on Third Party Review Process
Provide consulting and operational support to cross functional security activities and project teams
Manage multiple projects simultaneously with minimal supervision
Advise management on specific technologies that enable secure business growth and develop our relationships with partners and vendors

Compliance/Information Security
Ensure that compliance issues/concerns within the organization are being appropriately identified and investigated by conducting periodic compliance monitoring reviews and testing in Mumbai and Manila
Follow-up and monitor closure of open issues arising from these reviews, working closely with Operations and other functions within the organization
Provide recommendations and general guidance to various functions on how to avoid or deal with similar situations in the future
Design and implement Compliance scorecard for each LOB / function for Mumbai and Manila Card operations
Collaborate with other departments (e.g., Internal Audit, Performance Improvement, GPS, GS&I etc.) to direct compliance issues to appropriate existing channels / functions for investigation and resolution
Complete Risk and Control Matrices as required at least once annually
Ensure Mandatory Training is completed, tracking and escalating as needed
Perform Sensitive Data Reviews
Coordinate and complete the Phoenix Control Self Assessment exercise for Global Solutions processes twice a year
Ensure regular information security audits are performed
Participate as required as a Business Security Liaison
Collaborate with Information Security Stakeholders to leverage best practices, processes and techniques to ensure adherence to Security standards based on Card and uniqueness as required by location

Resiliency
Maintain Card’s resiliency strategy and initiatives as well as the strategies for each LoB and corporate functions operating in JMPC
Regular reviews of Card’s resiliency strategy with the global and India as needed. Identify opportunities and execute corrective measures to close them
Maintain the displacement seat allocations for LoBs and corporate functions
Proactively design and maintain contingency plans for potential incidents and crisis
Tabletop review of all contingency plans on a regular basis
Participate as par of the Crisis Management Team’s and the Site Incident Management Team’s operations

Risk Governance Forums
Complete deliverables as required by the JMPC’s and JPMSI and those in the Philippines, risk governance forums like the LOC
Ensure that all inputs for a meaningful discussion at the risk governance forums are compiled in an effective manner and disseminated to the relevant personnel for tangible outcome
Provide meaningful inputs for effective discussions as requested with the global risk governance forums
Channel information between the Card and JMPC

Identifying opportunities and executing closure
Proactively identify opportunities for de-risking Card operations in the business and corporate functions defining potential scenarios and solutions and recommend the most effective solution in discussion with the stakeholders and JPMSI as required
Review controls and risks to identify the failure modes, their probabilities, criticality, severity and relevant risk mitigation measures for  Card functions and initiatives
Continuously identify and benchmark risk mitigation programs and initiatives across LoBs and corporate functions in Card and outside.
Identify and share best-in-class solutions and initiatives with all LoBs and corporate functions in Card and help facilitate their implementation.

Reporting
Concurrently track and report on the progress of various risk mitigation and compliance projects
Escalate potential failure in delivery of programs to appropriate stakeholders and resolution owners in advance of the target date being compromised and resolve bottlenecks compromising the programs
Define and deliver a monthly balanced risk scorecard for Card
Demonstrate tangible improvement in Cards’s risk profile in India and Philippines as well as for each LoB and corporate functions in partnership with the Card Leadership and domestic oversight stakeholders
Prompt dissemination of information to all stakeholders

REQUIREMENTS:
Key Skills and Experience required for this job – mandatory

7-10 years’ experience in the risk management space

Hands-on experience in operational, information and compliance risk management
Pragmatic result-oriented approach
Must be a good communicator at all times – written and spoken
Ability to work under pressure and execute on multiple projects simultaneously
Ability to understand complex legal, regulatory and tax framework
Ability to effectively interface with all levels of the organization in India and outside
Ability to work in cross-functional teams
Project planning
Forward thinking
Analytical skills
Negotiation skills and building consensus

Additional skills and experience required for this job – preferred but not mandatory
Experience in leading the risk management team in a LoB / corporate function or at a risk consulting firm
Risk discipline qualifications i.e. CISA etc

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

IT Lead – (090042110)
RESPONSIBILITIES:

* Lead a team of technology individuals at the local level to drive the operational goals of the organization.

*  Provide local Service Delivery Support (day to day requirement /  incident management / request managament and change management etc.) to CCS Operation at Cebu

*  Oversee Project in co-ordination with the Business and other local Technology teams.

*  Work on Productivity initiative of Business and support implementation of the same

*  Partner with cross-functional group and co-ordinate with Business for local implementation and requirements.

*  Provide Monthly matrices, reports to  in co-ordination with respective owners

*  Analyze Infrastructure Capacity requirements for Business

* Frequently anticipates problems and analyzes ways to mitigate the risk.

* Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.

* Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources.

* Documents small-to-medium scale projects and delivers presentations with minimal supervision.

* Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management.

* Affects change within sphere of influence and leads development of innovative improvements.

* Implements complex medium- to large-scale projects and has expertise in project management software/process.

* Responsible for daily operations during shift by setting priorities and assigning or adjusting workloads.

Preferred Skills & Experience

* Experience in Incident, Request and Change Management.

* Experience in Business Recovery  Management

* Experience in banking and finance industry will be an added advantage

* Skilled professional in managing Business Interface and relationship

* Technical certifications in IT field and Project Management can be an added advantage

* Experience with NICE call recording a plus

* Experience with predictive dialer technologies is a plus

REQUIREMENTS:

* College degree holder of any Computer or IT related course

* Minimum 2 years of overall Technology Infrastructure Management experience

* At least 3 years of experience in Service Delivery

* Must be able to lead a team of individuals with remote management

* Is able to work through conflict resolution

* Must have strong relationship management skills

* Must be detailed oriented

* Must have desktop Hardware and Software application troubleshooting skills

* Must have Telephony and VOIP , Thin client knowledge

* Must have good understanding of networks and network technology

* Avaya Telephony skills is a plus

* Server and Server OS skills a plus

* Must have strong communication skills

* Must have excellent Customer Orientation

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Workforce Analyst – (090027257)

RESPONSIBILITIES:
·  Monitoring and reporting the adherence and productivity metrics
·  Maintaining advisor schedules within workforce management application
·  Work on schedule rotation and re-alignment activity on a continuous basis
·  Coordinate with Resource management for intra shift updates / corrections
·  Updating schedules for quality feedbacks and team meetings / huddles
·  Information management and reporting
·  Managing system access request creation
·  Manage Chase Card Services employee database
·  Managing the system issue and workforce hotline

REQUIREMENTS:
·  Excellent verbal communication and correspondence skills .
·  Ability to work independently.
·  Attention to detail.
·  Good people skills
·  Result oriented with proactive approach to resolving problem
·  Proficiency in usage of IT tools, particularly MS Office products
·  Multi-tasking in fast paced environment
·  Willing to work on shifting schedule.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com