Technical Support Representative
(National Capital Reg – Makati City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Call Center Experience is required.
* Willing to work in Makati City.
* 80 Full-Time positions available.
* Good communication skills
* Tech Savvy

IT Managers Inc.
Website: http://www.itmphil.com
Company Address: Suite 99 9th Floor Columbia Tower Wack Wack Mandaluyong City 1550
Industry: Consulting (IT, Science, Engineering & Technical)

Technical Support Specialist
(National Capital Reg)

Responsibilities:
Technical Support Specialists

BASIC FUNCTION

Provides technical support to clients via direct client interaction and remote access. Technical analyst would be primarily focused on troubleshooting and problem solving the infrastructure (Servers, Network, Hardware, etc).

DUTIES AND RESPONSIBILITIES

Responds to requests for assistance from both Internal / External Clients who are experiencing problems with supported operating system and/or hardware
Serve as main link between the customers and the data center operations team.
Troubleshoots problems with client-supported and non-supported products
Makes decisions on escalation and on-site assistance for any technical issue
Assists other TSS analysts in problem resolution sessions
Documents problem resolutions for reference by team members and clients
Provides solutions to proactively reduce help desk calls
Develops ideas to streamline processes
Coordinates with other internal groups on key projects and initiatives that impact the TSS organization
Provides training initiatives to Technical Support Staff based on new and existing technologies
Assist with call queue management

EDUCATION & EXPERIENCE REQUIREMENTS

• BS Degree in Computer Science, Information Science, Business or other relevant combination of training and experience

• Familiarity with Healthcare IT solutions and Medical office environments

Proven troubleshooting skills
Strong experience in technical support or help desk related services
Strong knowledge of MS Windows platform (OS, Exchange, Outlook, Office, etc)
Good network and TCP/IP knowledge
PC peripheral device experience (scanners, printers, medical devices, etc.)
Basic scripting skills a plus
Mid to High level technical certifications and/or training required (Microsoft, Cisco, Citrix, other)

SKILL REQUIREMENTS

Able to work as a member of a team
Strong customer service skills
Strong problem solving skills
Solid logic and organizational skills
Good written and oral communication skills in the English language
Strong inter-personal skills, specifically dealing with USA healthcare customers

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Metal Fabrication/Tool & Die/Welding), Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* 10 Full-Time positions available.

IT Managers, Inc. ITM Business Center Suite 99, 9/F, Columbia Towers Wack-Wack, Ortigas Avenue Mandaluyong City, Philippines Contact Numbers: Tel. Nos. 726-8603 Fax. No. 726-8441 Look for: Ms. Honeka Payawal ITM, Marketing Officer Email Address: Honeka@itm.com.ph

Company Name :
IT Managers Inc.
Industry :
Consulting (IT, Science, Engineering & Technical)
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Suite 99 9th Floor Columbia Tower Wack Wack Mandaluyong City 1550
WebSite :

http://www.itmphil.com