Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
• Preferably has a QA experience in a BPO company.
• Ensures systems used in QA are properly maintained (e.g., QA audit records, training records).
• Evaluates responses to inspection reports and performs follow-up with respondents, management, or others, if needed, to ensure resolution.
• Facilitates changes to SOPs, policies, training materials, and other documents for a technical discipline.
• Responsible for monitoring quality standards for products responsible for monitoring quality standards for products of the company.
• 50 Full-Time positions available.

Contact Center Supervisor (for Balagtas, Bulacan)
(Central Luzon – Balagtas, Bulacan)

Requirements:

* Excellent command of English
* With leadership and people management skills
* Results and process-oriented
* High sense of urgency and attention to details
* Willing to be trained and manage multiple accounts
* Able to work shifts
* Develop and coach team members

Interactive Technology Solutions, Inc.

Customer Care Associate
(National Capital Reg – Otis, Paco, Manila)

Responsibilities:

Shall attend to inquiries of customers regarding products and services.
Perform exceptional customer service and provide customer satisfaction at all times by receiving and responding to telephone inquiries, complaints, and other concerns.
Shall handle customer concerns and complaints within the standard service quality set by the company.

Requirements:

Candidate must possess Bachelor’s/College Degree or at least completed 2 years in college in any field.
Very good English communication skills
Proficient in Windows, with superb computer navigational skills.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Willing to be assigned in Otis, Paco, Manila
Typing speed of at least 30 words per minute.
Willing to work on shifting schedules.
Full-Time positions available.

We offer a competitive compensation and benefits package plus a challenging and rewarding career:

20% night differential
Rice Allowance
Medicine Allowance
Monthly activities, Summer Outings, Sportsfests,Christmas Party
State of the art office facilities and work stations.

Interested applicants may visit our office at:

Interactive Technology Solutions
3rd floor Robisnson’s Otis Building
Paz Guazon Street, Otis,
Paco, Manila
Landmarks: near Unilever and Isuzu Motors Otis

Bring a copy of your resume and a valid ID, be in business casual attire and look for Mamu and Grcae
Monday to Friday 9AM-3PM

For inquiries, please contact 3950809 and 3950230 look for Ellen or Armie

Technical & Helpdesk Support Representative

RESPONSIBILITIES:

REQUIREMENTS:

* Graduate of BS in IT/Computer Science/Engineering or related course
* Has a functional background on and understanding of MS Office Productivity Suite, Lotus Notes email, MS Windows and/or Apple Mac OS
* Has a functional background on and understanding of call ticketing software application tools and concepts
* Has a functional background on and understanding of IT Infrastructure
* Functionally good in customer service, inter-personal, telephony, and email correspondence skills
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Responsible for providing excellent technical support service by phone and via email.

Interactive Technology Solutions
110 URC Compound, E.Rodriguez Jr. Avenue,
Libis, Quezon City (in between Shopwise and Shell Station in Libis)
We are open Mondays to Fridays 8am to 5pm
3950230 look for Ms. Armie
Bring your resume and a valid ID

Manila Site
Interactive Technology Solutions
3rd floor Robinson’s Otis Building
Paz Guazon Avenue, Otis,
Paco, Manila (near Unilever, Toyota and Honda Cars Otis)
0923-6443327 look for Ms. Mamu
We are open from Mondays to Sundays from 8 am to 5 pm
Bring your resume and a valid ID.
Please check your e-mail regularly for any correspondence regarding your application.