Job Description

• Support and provide superior service via phones, e-mails, live chat, or any kind as a receiver and caller; work strictly with the service protocol and guideline.
• Use an effective approach and most appropriate way to communicate and to handle routine task as well as special tasks like call/chat transfers, taking messages, call backs, holds, interruptions, and unintentional disconnections.
• Apply the elements of building positive rapport with different types of customers over all service delivery channels.
• Excellent customer service experience to answer and resolve customer enquiries via all service delivery channels.
• Optimize the opportunity to up-sell or cross-sell Company’s products and services which meet customer’s need.
• Educates the customer about Company’s products and services and directs them toward available resources for self-help.
• Alerts management of issues or concern that requires escalation for complete resolution or which may indicate a larger, underlying problem.
• Understand the impact of attitude in handling calls and chats professionally.
• Uses technology and system tools as directs and within established guidelines.
• Keeps abreast with current issues in the online gaming and sports betting environment and competitors’ innovation.
• Maintains confidentially of the Company’s customers and data.
• Takes part in special project activities and responsible for providing information and reports.

Job Description

• Support and provide superior service via phones, e-mails, live chat, or any kind as a receiver and caller; work strictly with the service protocol and guideline.
• Use an effective approach and most appropriate way to communicate and to handle routine task as well as special tasks like call/chat transfers, taking messages, call backs, holds, interruptions, and unintentional disconnections.
• Apply the elements of building positive rapport with different types of customers over all service delivery channels.
• Excellent customer service experience to answer and resolve customer enquiries via all service delivery channels.
• Optimize the opportunity to up-sell or cross-sell Company’s products and services which meet customer’s need.
• Educates the customer about Company’s products and services and directs them toward available resources for self-help.
• Alerts management of issues or concern that requires escalation for complete resolution or which may indicate a larger, underlying problem.
• Understand the impact of attitude in handling calls and chats professionally.
• Uses technology and system tools as directs and within established guidelines.
• Keeps abreast with current issues in the online gaming and sports betting environment and competitors’ innovation.
• Maintains confidentially of the Company’s customers and data.
• Takes part in special project activities and responsible for providing information and reports.

Job Description

• Support and provide superior service via phones, e-mails, live chat, or any kind as a receiver and caller; work strictly with the service protocol and guideline.
• Use an effective approach and most appropriate way to communicate and to handle routine task as well as special tasks like call/chat transfers, taking messages, call backs, holds, interruptions, and unintentional disconnections.
• Apply the elements of building positive rapport with different types of customers over all service delivery channels.
• Excellent customer service experience to answer and resolve customer enquiries via all service delivery channels.
• Optimize the opportunity to up-sell or cross-sell Company’s products and services which meet customer’s need.
• Educates the customer about Company’s products and services and directs them toward available resources for self-help.
• Alerts management of issues or concern that requires escalation for complete resolution or which may indicate a larger, underlying problem.
• Understand the impact of attitude in handling calls and chats professionally.
• Uses technology and system tools as directs and within established guidelines.
• Keeps abreast with current issues in the online gaming and sports betting environment and competitors’ innovation.
• Maintains confidentially of the Company’s customers and data.
• Takes part in special project activities and responsible for providing information and reports.

VIP Account Manager
(Quezon City)

Responsibilities:
The VIP Account Manager will be responsible for servicing high-value accounts, as defined by the business. The successful candidate must have the abilities required to maintain relevance and understanding with respect to programmed VIP initiatives and issues or information, pertinent to the audience. In addition to understanding, the successful candidate will be expected to effectively communicate messages of the business, collect insight from the accounts and influence constructive behavior change where possible.

In executing their duties, VIP Account Managers, should demonstrate and embody the best principles of customer service and prove a favorable representative of our brand identity and corporate culture.

Responsibilities include:

* Build constructive relationships with accounts based on respect, insight, understanding and adding value to their experience with our service.
* Handling wide variety of player queries via emails and phones on player accounts, games, player promotions, technical issues, depositing/withdrawing funds etc.
* Manage a group of players assuring maximum customer satisfaction.
* Liaise with various internal and external service providers to resolve customer queries.
* Other duties are assigned as required

Requirements:

* Candidate must possess at least a Bachelor’s/College or University Degree preferably in the field of Business Studies/Administration/Management, Commerce, Marketing, Hospitality/Tourism/Hotel Management or equivalent.
* Excellent understanding and commitment to providing premium customer service
* In depth knowledge of online or real world gaming industries
* Must be able to perform well in a multi-task demanding environment
* Outstanding communication and interpersonal skills
* Good logical reasoning skills with analytical approach
* Ability to work as part of a team, in a diverse cultural environment
* Good writing and communication skills, able to comfortably communicate at all levels of the organization
* Must have a full understanding and a level of expertise with standard Microsoft Office software
* At least 5 year(s) working experience in luxury sales or customer service
* Formal training in Advanced Sales, Communications, Hospitality or equivalent
* Applicants must be willing to work in Quezon City.
* Preferably Assistant Manager / Managers specializing in Marketing/Business Development or equivalent.
* Full-Time positions available.

Integrim BPO Solutions Inc.
Company Address: 11th Floor Eton Cyberpod Centris, EDSA Quezon Avenue Quezon City -
Industry: Call Center / IT-Enabled Services / BPO