Looking for a Call Center job in the Philippines?
Banking and Finance Specialists [Be Part of a Stable Company!]
(National Capital Reg)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with loan and mortgage processing, are highly preferred
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
[JOIN OUR PIONEER ACCOUNT!] Customer Care Specialists – Eastwood City, QC
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities
* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.
Requirements
* EXCELLENT oral and written English communication skills
* Proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are welcome to apply.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City
Landmarks:
-University of the Philippines Campus
Quality Assurance Specialist
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities
* Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
* Coaching , mentoring and training the team.
* Applicants should be Filipino citizens or hold relevant residence status.
Requirements
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Senior Quality Assurance Specialist specializing in Customer Service and with strong Sales and Technical background specifically in handling an accounting software.
* At least 4 year(s) of working experience in the related field is required for this position.
* BPO experience operations preferred.
* Past experience of projects and implementations.
* Applicants must be willing to work in Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in handling a technical account.
* APPLICANT MUST BE AVAILABLE FOR ASAP!
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Quality Assurance Supervisor (Asst. Manager for Quality) FOR IMMEDIATE HIRING
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities
* Monitor QA Score of the assigned project.
* Supervise QA Analysts/Specialists
* Track and act upon End customer feedback
* Review Quality parameters and make changes whenever necessary in consultation with Operations
* Facilitate calibrations / do client interfacing
* Assist in preparing Quality Improvement Plans
* Help Operations with the necessary quality tools and how to use them effectively
* Provide guidance and leadership to QA team members
* Update progress on operations and quality activities
* Assist in aligning quality initiatives for achieving business objectives.
* Contribute in new initiatives for quality and to understand the effectiveness of current ones
* Applicants should be Filipino citizens or hold relevant residence status.
Requirements
* Candidate must possess at least a Bachelor’s/College Degree in any field
* At least 1 year supervisory/managerial experience in Quality is required for the position
* Background in handling a Telecommunication or Customer Service account
* Required skill(s): MS Excel
* Preferred skill(s): CSAT knowledge
* Hands on knowledge of statistical and quality tools
* Tactical thinking skills
* Has experience in managing call center metrics
* Applicants must be willing to work in Mandaluyong City
* Applicants should be Filipino citizens or hold relevant residence status
* Background in Six Sigma an advantage
* Must be willing to start ASAP
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City
Landmarks:
-University of the Philippines Campus
Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City
Landmarks:
-University of the Philippines Campus
Banking and Finance Specialists [Be Part of a Stable Company!]
(National Capital Reg)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with loan and mortgage processing, are highly preferred
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
[PIONEER ACCOUNT] Customer Care Specialists – Eastwood City, QC [OPEN TO FRESH GRADUATES]
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities
* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.
Requirements
* EXCELLENT oral and written English communication skills
* Highly proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* We encourage Fresh Graduates to apply.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Premium pay is offered to applicants with previous contact center experience!
To speed up your employment, you must be prepared with your Pre-Employment Requirements:
Social Security Number (SSS)
Tax Identification Number (TIN)
National Bureau of Investigation (NBI) Clearance
Transcript of Records or Copy of College Diploma
Birth Certificate
[JOIN OUR PIONEER ACCOUNT!] Customer Care Specialists – Eastwood City, QC
(National Capital Reg – Makati, Mandaluyong or Quezon City)
Responsibilities
* Customer Care Specialists provide excellent customer service by phone for various global IBM accounts.
* This posting is for applicants who are interested to work in Eastwood City, Libis, QC.
Requirements
* EXCELLENT oral and written English communication skills
* Proficient in computer and internet applications, preferably with a technical background
* College Graduate of any 4-year course
* Experience in up-selling or cross-selling is an advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willling to be assigned in Eastwood City, Libis
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh Graduates are welcome to apply.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Premium pay is offered to applicants with previous contact center experience!
To speed up your employment, you must be prepared with your Pre-Employment Requirements:
Social Security Number (SSS)
Tax Identification Number (TIN)
National Bureau of Investigation (NBI) Clearance
Transcript of Records or Copy of College Diploma
Birth Certificate
[P15,000 SIGNING BONUS] Customer Care Specialists for Banking & Finance
(National Capital Reg – Quezon City – UP-Ayala Techno Hub & Mandaluyong City – EDSA Central)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts
Requirements
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Landmarks:
- University of the Philippines Campus
[P15,000 SIGNING BONUS] Customer Care Specialists for Makati (Telco Acct)
(National Capital Reg – Makati City – PBCom Tower, Ayala Avenue)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts
Requirements
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Landmarks:
- University of the Philippines Campus
Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Avenue
Quezon City
Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City
Landmarks:
-University of the Philippines Campus
Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities
* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
For Customer Care Specialist positions – Walk-in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Avenue
Quezon City
[P15,000 SIGNING BONUS] Now Hiring Customer Care Specialists (Makati, Mandaluyong, QC)!
(National Capital Reg – Mandaluyong City – EDSA Central, Quezon City – UP-Ayala Techno Hub & Makati City – PBCom Tower)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts
Requirements
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
Mandaluyong Site
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Landmarks:
- University of the Philippines Campus
WFM Intraday Analyst
RESPONSIBILITIES:
* Provide hourly reports on account performance.
* Coordinate with OPS lead, POC on actions to be taken real-time.
* Provide analysis on performance as necessary.
* Check schedules’ coming from the IEX team to ensure it is optimized based on trends, make adjustments as necessary.
* Real-time flagging on aux abuses.
* Maintain HC tracking file for respective account.
* Intraday exception entry on IEX.
* Generate schedule adherence report.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* 2-3 years experience on WFM or Real Time Analyst role
* Advanced skill on Microsoft Excel
* Intermediate knowledge on WFM tools and processes
* Good communication and presentation skills
* Analytical, love working with numbers
* Degree on Engineering, Mathematics is preferred.
Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
[P15,000 SIGNING BONUS] Now Hiring Customer Care Specialists (Makati, Mandaluyong, QC)!
(National Capital Reg – Mandaluyong City – EDSA Central, Quezon City – UP-Ayala Techno Hub & Makati City – PBCom Tower)
Responsibilities
* Responsible for providing excellent customer service by phone for one of the world’s largest global accounts
Requirements
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
Mandaluyong Site
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
Quezon City Site
IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Landmarks:
- University of the Philippines Campus
Recruitment Sourcing Associate
RESPONSIBILITIES:
* Handles sourcing strategies for different job position
* Ensures appropriate pool of candidates ready for processing
* Receives and reviews recruitment strategy document and assessment questions
* Discusses strategy with Recruitment Manager and clarifies the job details and other relevant information not available in the requisition details, recommends best practices and ways to improve on assessment questions, etc.
* Recommends all sourcing strategies on top of the usual strategies
* Finalizes and posts the requisition (internal career center, external career center, job boards) – ensure branding is consistent, formatting is correct, etc.
* Initiates resume search
REQUIREMENTS:
* At least 3 years extensive experience in candidate sourcing
* Knowledgeable on all recruitment sources of candidates
* At least 5 years recruitment exposure
Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Cantonese Speaking Customer Care Specialist
(National Capital Reg)
Responsibilities
* Customer Care Specialists provide excellent customer service by phone, email or chat for various global IBM accounts.
Requirements
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Microsoft Windows.
* Fluency in Cantonese Language – Written & Oral Communication
* Strong Customer service orientation
* Critical thinking
* Eye for details
* Selling skills
* Creative problem solving approach
* Keyboarding skills
* Ability to multi task
* Required language(s): Cantonese, English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070