Senior Recruitment Manager
(National Capital Reg)
Responsibilities

Qualified individual will have experience in delivery of outsourced recruiting solutions, preferably in an offshore capacity. Duties include efficiently deploying resources across accounts, driving performance through metrics and working with the leadership teams to improve service delivery, ultimately resulting in improved customer satisfaction.

Other essential duties include: Ensuring the delivery teams are operated in the most efficient and effective way, in particular ensuring the appropriate governance and reporting regimes are in place to demonstrate progress against corporate and operational strategy.

Working with Client Delivery Leaders to meet or exceed client needs. Lead specific aspects of the client relationship and contract requirements including day-to-day liaison, formal client reporting and ensuring that client needs and expectations are understood and satisfied in the appropriate way.

Ensure that all services are fully compliant with all current regulatory, technical, professional and industry developments and monitor and review service levels, financial performance and KPIs for each client contract to ensure operational effectiveness and develop a leading position in the market.

Plan and deliver operational requirements including financial and human resource planning, drive quality through TA services to ensure all employees have required skills to meet and exceed SLAs, using tools & techniques to ensure employees are motivated and benefit from continuous development

Requirements

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
* Required language(s): English
* At least 8 year(s) of working experience in the related field is required for this position.
* Must have in depth knowledge of recruitment processes and best practices
* Must have hands on experience using/configuring Taleo 7.0 ATS, SAP is a plus. Knowledge of reporting tools such as Business Objects is helpful.
* Excellent communication and people management skills gained in a multi-client outsourcing environment.
Operational experience of leading and directing multiple teams together with client-facing experience.
* Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
* Full-Time positions available.

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

Tax Manager
RESPONSIBILITIES:

* Provides advice and guidance to the team on the different tax plans as well as provides process leadership to the operations team
* Provides advice and guidance to Operations on tax plans and processes
* Helps assess impact to operations on changes to the policy and process
* Reviews changes to the process flowchart
* Gathers feedback from operations on issues and challenges with the current policy and process design and help provide recommendations to HR on potential improvements
* Assists in reviewing the training materials
* Assists in updating the country-specific procedures/guides
* Participates in tax-related projects
* Helps respond to queries from operations and other centers regarding handling of certain cases

REQUIREMENTS:

* Must have deep customer understanding, comprehensive knowledge of the different policies, processes and tools to support relocation administration and knowledge of industry relocation practices and norms.
* Knowledge on international tax processes and policies
* Solid Finance and Accounting educational background and work experience.
* Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
* Customer-oriented – demonstrates a positive attitude towards customer service
* Strong interpersonal skills – able to collaborate with people and work effectively in a team
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Priority setting – able to identify critical requirements and prioritize tasks
* Ability to deal with highly personal, confidential information
* Flexibility/Adaptability to Changes
* Applicants should be Filipino citizens or hold relevant residence status

IBM Business Services, Inc.
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100.

Quality Analyst/Specialist
RESPONSIBILITIES:

*  Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations.
*  Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.
*  Generates regular evaluation reports and daily communication forms to update process Leaders, Trainers, agents and management. Follows up on any problems or questions on reports.
*  Attends and participates in meetings with supervisors and managers to review monitoring and evaluation tasks.
*  Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
*  Reports complaints, challenges, obstacles or questions to appropriate departments.
*  Communicates with Team Leaders on program changes and communicates actions for feedback purposes.
*  Maintains agents evaluation files to ensure accurate and consistent documentation is kept for dissemination to other departments.
*  Capture a significant amount of data which will be constantly analysed and reported on to determine if trends are occuring that may need indicate a need for action.
*  Performs other duties as assigned

REQUIREMENTS:

*  Excellent oral and written English communication skills.
*  Developed computer skills – Word, Lotus Notes, Excel, Explorer, etc).
*  Good organizational/time management and documentation skills.
*  Ability to make fair, objective and consistent judgments and decisions.
*  Ability to handle multiple tasks, details, and interruptions. Strong attention to detail.
*  Ability to solve problems and offer suggestions.
*  Ability to analyze statistical data and offer recommendations.
*  Ability to adhere to all organizational policies and procedures.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Tax Manager
RESPONSIBILITIES:

* Provides advice and guidance to the team on the different tax plans as well as provides process leadership to the operations team
* Provides advice and guidance to Operations on tax plans and processes
* Helps assess impact to operations on changes to the policy and process
* Reviews changes to the process flowchart
* Gathers feedback from operations on issues and challenges with the current policy and process design and help provide recommendations to HR on potential improvements
* Assists in reviewing the training materials
* Assists in updating the country-specific procedures/guides
* Participates in tax-related projects
* Helps respond to queries from operations and other centers regarding handling of certain cases

REQUIREMENTS:

* Must have deep customer understanding, comprehensive knowledge of the different policies, processes and tools to support relocation administration and knowledge of industry relocation practices and norms.
* Knowledge on international tax processes and policies
* Solid Finance and Accounting educational background and work experience.
* Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
* Customer-oriented – demonstrates a positive attitude towards customer service
* Strong interpersonal skills – able to collaborate with people and work effectively in a team
* Strong communication skills (oral & written) – confident and able in communicating with key managers and other external contacts
* Priority setting – able to identify critical requirements and prioritize tasks
* Ability to deal with highly personal, confidential information
* Flexibility/Adaptability to Changes
* Applicants should be Filipino citizens or hold relevant residence status

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Monday to Friday, 9am to 6pm

Landmarks:
- University of the Philippines Campus

Accounts Payable Manager
RESPONSIBILITIES:

* Ability to monitor and lead accounts payable activities across team, department and function
* Ability to articulate & compare alternative approaches, make business recommendations
* Recognize problems related to project/functional mission. Independently generate solutions based on analytical skills and business knowledge. Enhance and improve procedures and processes
* Lead projects/small teams, manages routine technical and operational activities Understand and has vision for entire group
* Provides technical and operational advice. Controls work priorities in order to deliver quality, on time output
* Accountable for own, team, and departmental results and for the impact of the results on functional activities
* Contributes and leads staff to support business measurements, impact cost and client satisfaction. Participates with management in departmental planning and manages results of the team/department

REQUIREMENTS:

* Must be a graduate of an Accounting degree
* At least 5 years accounts payable experience – Knowledge of Invoice Processing Mandatory
* At least 3 years people management experience
* High Analytical Skills
* Good communication skills
* Understand the importance of Business Controls
* Knowledge of any ERP like SAP will be an advantage
* Working knowledge in Microsoft Excel
* Willing to work on night shift schedule

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

Customer Care Specialists [AIRLINE ACCOUNT]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest airline accounts.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Technical Specialists (for Mandaluyong Site)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics.

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Ave.
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City

Landmarks:
- University of the Philippines Campus

Subect Matter Expert for Pioneer Account in Philcoa – URGENT

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 years of working experience in handling escalated calls or doing case resolution,
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Applicants should be Filipino citizens or hold relevant residence status.
* Must have exceptional oral and written communication skills.
* Must be willing to work on Mid/ Night shift schedule.
* Must be willing to be assigned in Philcoa.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Customer Care Specialists [EDSA, Mandaluyong Site]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for various global IBM accounts.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmarks:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Marketing Support Specialists [OPEN TO FRESH GRADUATES]
(National Capital Reg – PBCom Tower, Makati City)
Responsibilities

Supports the IBM North America Sales team by coordinating with Technical Resource Groups (Pricing, Legal, Procurement, Fulfillment, Risk Management, etc.) to deliver high quality proposals with fast turnaround
Work generated involves coordination with different parties in the US over the phone or the internet to complete the sale
Successful candidates will be working in a BPO (Business Process Outsourcing) environment

Requirements

Excellent oral and written English communication skills
College graduate of any 4-year course
Proficiency in computers and internet applications
Good analytical, documentation and organizational skills, with keen attention to detail and accuracy
Able to manage multiple tasks simultaneously
Able to balance and effectively prioritize workload in order to meet deadlines
Willing to work on graveyard shift
Willing to work in Makati City

Preferred but not Required:
Graduates of Math, IT, Commerce, Business, Management, Marketing and related courses
Previous work experience in Marketing, Sales, Management, Bid support, Contract creation and Pricing is preferred
Good working knowledge of MS Excel
Above average knowledge in IT and IT-related tools
Applicants should be Filipino citizens or hold relevant residence status.

Walk-in applicants are prioritized.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City
Landmarks: MRT Shaw Station, Shangri-La Plaza

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Avenue
Quezon City
Landmarks: UP Diliman Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Customer Care Specialists [Email/Chat Support]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmarks:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Customer Care Specialists [Banking and Finance Account]
(National Capital Reg – EDSA Central, Mandaluyong City | UP-Ayala Techno Hub, Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest banking and finance accounts

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Customer Care Specialists [AIRLINE ACCOUNT]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest airline accounts.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.

Candidates must start on February 1, 2010.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Customer Care Specialists [AIRLINE ACCOUNT]
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest airline accounts.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions – Walk-in applicants are prioritized.

Candidates must start on February 1, 2010.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Avenue
Quezon City

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service by email/chat for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma

Customer Care Specialists [Banking and Finance Account]
(National Capital Reg – EDSA Central, Mandaluyong City | UP-Ayala Techno Hub, Quezon City)
Responsibilities

* Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest banking and finance account.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor,
UP-Ayala Technohub, Commonwealth Ave.
Quezon City

Landmark:
-University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma