Customer Care Specialists (Makati City)
(National Capital Reg – PBCom Tower, Ayala Ave., Makati City)
Responsibilities:

*Provides world-class customer service to valued customers of a leading US-based telecommunications company.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

IBM Contact Center & CRM Solutions Unit
MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Technical Specialists (Software Support) with Premium for BPO Professionals
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:

*• Customer Care Specialists deliver world-class service to our valued customers across the globe.

Requirements:

* At least two years call center work experience, assigned in a technical account OR two years call center work experience (non-technical account) with IT education
* Excellent English communication skills
* College graduate of a four-year course, preferably IT-related
* Willing to work on shifting schedules, including graveyard, weekends and holidays

HOW TO APPLY – Walk-in applicants are prioritized!

IBM Contact Center & CRM Solutions Unit
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm

Technical Specialists (Software Support) with Premium for BPO Professionals
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:

*• Customer Care Specialists deliver world-class service to our valued customers across the globe.

Requirements:

* At least two years call center work experience, assigned in a technical account OR two years call center work experience (non-technical account) with IT education
* Excellent English communication skills
* College graduate of a four-year course, preferably IT-related
* Willing to work on shifting schedules, including graveyard, weekends and holidays

HOW TO APPLY – Walk-in applicants are prioritized!

IBM Contact Center & CRM Solutions Unit
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm

Customer Care Specialists (Makati City)
(National Capital Reg – PBCom Tower, Ayala Ave., Makati City)
Responsibilities:

*Provides world-class customer service to valued customers of a leading US-based telecommunications company.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Technical Specialists (Software Support) with Premium for BPO Professionals
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:

*• Customer Care Specialists deliver world-class service to our valued customers across the globe.

Requirements:

* At least two years call center work experience, assigned in a technical account OR two years call center work experience (non-technical account) with IT education
* Excellent English communication skills
* College graduate of a four-year course, preferably IT-related
* Willing to work on shifting schedules, including graveyard, weekends and holidays

HOW TO APPLY – Walk-in applicants are prioritized!

IBM Daksh Business Process Services Philippines Inc.
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm

HR Lead – Payroll
(National Capital Reg – Mandaluyong City, Makati City)
Responsibilities:

* Enrolls newly hired employees in timekeeping and payroll system.
* Validates attendance generated from the system.
* Validates payroll data processed by outsource payroll provider and sends revision if necessary.
* Responsible for receiving, validating payroll modifications submitted by employees and computes for adjustment to be effected on the nearest pay-out.
* Prepares payment and analyzes account of various government remittances deducted from payroll.
* Coordinates with bank on crediting of payroll and special payment to employees.
* Prepares data for resigned employee’s last pay and forwards to outsource payroll
* provider for computation.
* Validates last pay computation provided by payroll provider and prepares check
* request for the payment.
* Submits journal entry for last pay computation.
* Prepares reports as requested from time to time.
* Performs other functions as may be assigned from time to time by superior.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong City,Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Knowledge in payroll computations, government mandated benefits and basic accounting.
* Full-Time positions available.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

Transactional Quality Manager (Telco / UK)
(National Capital Reg – Mandaluyong, Quezon City)
Responsibilities:

* Lead/Manage all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Plan and strategize key training initiatives in line with client requirements.
* Providing Operational floor management by monitoring service levels, calibration, making appropriate decisions and regular monitoring of quality and training design/processes.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QAs and defining the scope of improvisation.
* Preparing quality improvement plans, conducting TNA, coordinates with the Product/Process Training team.
* Coaching, mentoring, and training the team.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 6 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Knowledge in TQM, TNA, statistical and quality tools
* Ability to influence Operations in creating a quality focus
* Ideally should have had Operational experience
* Tactical thinking skills, strong leadership and people management skills

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Fax: 632 840-6070
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

IT Analyst (IT Service Delivery Coordinator)
(National Capital Reg – Makati City, Mandaluyong City, Quezon City)
Responsibilities:

*Provides support for Service Delivery Team.
*Work on account/project coordination, ensures that reports and issues are properly recorded, including the resolution.
*Maintains daily linkage with the key business users to remain in the loop on day-to-day issues and status.
*Provide analysis and critical next steps as appropriate and updates

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Mathematics, Science & Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Has solid analytical and problem solving skills
* Possess outstanding communication skills with business mindset while working in a diverse environment and collaborating with clients and end users
* Understands and apply basic project management methodology

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

Technical Specialists (Software Support) with Premium for BPO Professionals
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:

*• Customer Care Specialists deliver world-class service to our valued customers across the globe.

Requirements:

* At least two years call center work experience, assigned in a technical account OR two years call center work experience (non-technical account) with IT education
* Excellent English communication skills
* College graduate of a four-year course, preferably IT-related
* Willing to work on shifting schedules, including graveyard, weekends and holidays

HOW TO APPLY – Walk-in applicants are prioritized!
IBM Daksh Business Process Services Philippines Inc.
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm

Workforce Specialist (Real Time/Scheduling/Reports)
(National Capital Reg – UP Ayala Technohub)
Responsibilities:

* Responsible for implementing work schedules and monitoring shift changes of CCS in order to ensure that there are sufficient manpower deployed at a given shift schedule.
* Prepares reports and statistical data for internal and external clients.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree preferably in Mathematics, Statistics, Computer Science/Information Technology
* Experience in doing staffing and scheduling, reports generation and analysis, real time monitoring for a call center.
* Knowledge in tools used for Workforce Management is an advantage
* Applicants must be willing to work in UP Ayala Technohub.
* Should be willing to work on shifting schedules and holidays (24×7 operations)
* Must be able to start ASAP
* Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Fax: 632 840-6070
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Payroll Manager
(National Capital Reg – Mandaluyong City and/or Quezon City)
Responsibilities:

*Develops, implements and oversees the delivery of the organization’s payroll program which includes the following:

o Development and design of salary structure.
o Market data trend analysis and benchmarking
o Implementation of employee salary program (ESP)
o Implementation of performance management programs
o Design and implementation of payroll programs

*Ensures 100% audit compliance on all process, policies and legislative guidelines.
*Drives line adherence to existing company policies and process.
*Conducts Education session on payroll philosophy and company pay plan program
*Provides advice and consultation to line manager on payroll system and recommend to senior management for the enhancement of existing pay program

Requirements:

* Experience Requirements: At least 8 years HR Professional Experience to include 4 years of Payroll analysis and benchmarking study experience required – Payroll Administration Management and Payroll Administration experience
* Must have payroll, compensation, pay plan and salary structure development knowledge.
* Demonstrates thorough knowledge of opayroll and compensation theory, methodology, legislation, market competetiveness, internal pay relativity, statistical tools and processes and proficiency in excel file with proven successful implementation of compensation, rewards and recognition programs.
* Other Qualifications: – Effective communication skills, organizational and interpersonal communication
* Bachelor’s/ College Degree, Business Studies/ Administration/ Management, Commerce, Economics, Finance/ Accountancy/ Banking, Human Resource Management or equivalent.
* Must be willing to work in Mandaluyong and Quezon City – Willing to work on Mid shift hours

The following Pre-employment documents are necessary for you to begin your employement with us:

• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records / Diploma

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Fax: 632 840-6070
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Team Leader – NEW ACCOUNT (Technical Campaign – VOIP)
(National Capital Reg – Shaw., Mandaluyong)
Responsibilities:

* Manage a team of approx. 15 CCSs and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
*  Strong background in credit card acquisition and process.
* Manage and strengthen Client Relationship.
* Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations
* Manage team perfomance and responsible for the overall development of the team
* Institute creative & innovative R&R for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement.
* Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
* Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools
* Responsible for daily, weekly,monthly reporting to Clients as per their requirement

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* More than a year of actual experience as a Team Leader/Operations Supervisor for a Customer Service and Sales oriented account in a Multinational BPO/Call Center industry.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* Required skills: metrics management, leadership skills, client relationship
* Required language: English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Experience in handling a technical account with knowledge on VOIP software
* Applicants must be willing to work in Shaw Blvd., Mandaluyong.
* Can START ASAP

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Fax: 632 840-6070
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Customer Care Specialists (Banking & Financial Services)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Provides world-class customer service to valued customers of a leading multi-national client in the Banking and Financial Services industry.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Customer Care Specialists (Airline Services)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Customer Care Specialists deliver world-class service to valued customers of an international US-based airline.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Technical Support Specialist
RESPONSIBILITIES:
• Graduate of an IT or Multimedia related courses
• Solid experience in web development and/or design
• Web development (HTML, CSS)
• Excellent oral and written English communication skills.
• Developed computer skills – (Word, Excel, Internet Explorer, etc).
• Strong writing skills
• Knowledge in Javascripting, jason files, PHP or other programming languages
• Knowledge in Content Management Tools like Teamsite, ECM or equivalent
• Good oral and written communication skills
• Ability to adhere to all organizational policies and procedures.
• Strong organizational and administrative skills.
• Knowledge in Lotus Notes Domino helpful, but not required.
• Administrative skills for W3 Content Organization
• Business Analysis Skills

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position. Technical Support/Call Center experience is a plus.
* Candidate must be willing to work during Night Shift.
* Applicants must be willing to work in UP Ayala Technohub,Philcoa,Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Full-Time positions available.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
WebSite :

http://www-07.ibm.com/ph/ibs/

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

We offer a premium for previous contact center experience. Walk-in RIGHT AWAY and get a job IMMEDIATELY! MANDALUYONG CITY – IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion EDSA corner Shaw Boulevard Mandaluyong City Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY – IBM Daksh Recruitment Center IBM Building E, 2nd Floor UP-Ayala Techno Hub, Commonwealth Avenue Diliman, Quezon City Monday to Friday, 9am to 6pm Landmarks: – University of the Philippines Campus Applicants with complete Type A requirements are prioritized. 1. NBI Clearance 2. Social Security Number 3. Tax Identification Number 4. Certificate of Employment 5. Transcript of Records or Diploma

Quality Assurance Supervisor (BPO Setting) FOR IMMEDIATE HIRING
(National Capital Reg – Shaw Blvd., Mandaluyong)
Responsibilities

* Monitor QA Score of the assigned project.
* Supervise QA Analysts/Specialists
* Track and act upon End customer feedback
* Review Quality parameters and make changes whenever necessary in consultation with Operations
* Facilitate calibrations / do client interfacing
* Assist in preparing Quality Improvement Plans
* Help Operations with the necessary quality tools and how to use them effectively
* Provide guidance and leadership to QA team members
* Update progress on operations and quality activities
* Assist in aligning quality initiatives for achieving business objectives.
* Contribute in new initiatives for quality and to understand the effectiveness of current ones
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field
* At least 1 year supervisory/managerial experience in Quality is required for the position
* Background in handling a Telecommunication or Customer Service account
* Required skill(s): MS Excel
* Preferred skill(s): CSAT knowledge
* Hands on knowledge of statistical and quality tools
* Tactical thinking skills
* Has experience in managing call center metrics
* Applicants must be willing to work in Mandaluyong City
* Applicants should be Filipino citizens or hold relevant residence status
* Background in Six Sigma an advantage
* Must be willing to start ASAP

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

Email and Chat Support Specialists
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent customer service through e-mail and chat

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

We offer a premium for previous contact center experience.  For Customer Care Specialist positions – Walk-in applicants are prioritized. IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall IBM Daksh Recruitment Center IBM Building E, 2nd Floor, UP-Ayala Technohub, Commonwealth Avenue Quezon City Applicants with complete Type A requirements are prioritized. 1. NBI Clearance 2. Social Security Number 3. Tax Identification Number 4. Certificate of Employment 5. Transcript of Records or Diploma

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

IBM Daksh Business Process Services Philippines Inc.
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552.

Technical Service Representative
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities

* Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics

Requirements

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

MANDALUYONG CITY – IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Monday to Friday, 9am to 6pm | Saturday, 9am to 1pm

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

QUEZON CITY – IBM Daksh Recruitment Center
IBM Building E, 2nd Floor
UP-Ayala Techno Hub, Commonwealth Avenue
Diliman, Quezon City
Monday to Friday, 9am to 6pm

Landmarks:
- University of the Philippines Campus

Applicants with complete Type A requirements are prioritized.
1. NBI Clearance
2. Social Security Number
3. Tax Identification Number
4. Certificate of Employment
5. Transcript of Records or Diploma