Responsibilities:

* Manage the Product Training Team (which may include Change Management and Learning Lab team)
* Work with the Quality and Operations Team to formulate training and non training solutions
* Set measures of trainer effectiveness
* Support new programs and ramps by setting up a Product Training Team
* Ensure that there is collaboration between client Training Team and internal Training Team
* Develop Trainers to assume leadership posts in Training
* Develop and scale process training team to assume posts in other processes (redeployment or seeded)
* Support corporate initiatives as required
* Work with Voice and Accent Training and Recruitment Team in profiling and evaluating trainees/agents.
* Complies with the Company’s Policies and Procedures, including Information Security.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, related degree in Mass Communications, Linguistics/Translation & Interpretation, Education/Teaching/Training or equivalent is an advantage.
* More than 1 to 2 years of SOLID PROCESS TRAINING EXPERIENCE is required for this position. 1 year of which should be as a Process/Product trainer in a call center/BPO industry.
* Applicants must be willing to work in Commonwealth
* Applicants should be Filipino citizens or hold relevant residence status.

We offer premium pay for previous contact center experience!

MAKATI CITY, IBM DAKSH Office, 30th floor PBCOM Tower, Ayala Avenue, Makati – corner Rufino Street or along Herrera.

MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall

QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal.

Responsibilities:

* Overall responsibility for Revenues, Profit and Growth targets for the BU
* Provide a vision to the employees and set stretch targets for performance at all levels
* Customer Relationship Management: Interact with senior management of the Client organization for monthly operations reviews, new business opportunities and to discuss escalated issues
* BU People Interaction: Interact with CCS, TLs, OMs and all support functions thru open houses, 1:1 meetings, team meetings, department meetings, skip level meetings etc.
* Drive C-Sat, e-Sat and a few high impact efficiency metrics
* Budgeting Process: Validate the quarterly and annual BU budget. In the process the budgets for each functional area are determined and consequently the budget for the entire BU is formulated and approved by the BU head.
* Business Development: To showcase the capabilities of the business unit to generate business from existing customers and new customers

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): relevant exposure and depth in bpo ops/ quality / transition etc, stability – should not have changed jobs frequently, ability to think out of the box – strategic thinking (larger picture), very high focus on implementation – essential for process delivery (sla/sow), ability to interact and manage multiple customers, Proven track record to manage large teams effectively – approx 2600 + people.
* Required language(s): English
* At least 16 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong City,Quezon City.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

Responsibilities:

* Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
* Strong client relationship management.
* Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs.
* Implement plans and policy as determined, and changes as necessary.
* Schedules and leads call monitoring sessions.
* Understands the factors that lead to staff turnover, how to improve retention, and implement motivational programs on the floor.
* Liaise with other functional/departmental managers to ensure operational development, meet objectives, and achieve targets.
* Take real time corrective decisions and preventive measures based on volume, attendance, adherence, etc. to improve delivery.
* Complies with the Company’s Policies and Procedures, including Information Security.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 2 to 3 year(s) of working experience as an Operations Manager for a SALES ACCOUNT in the BPO industry.
* Extensive experience in handling a credit card acquisition account and processes.
* Has extensive experience with performance metrics
* Strong in account, people-skills, and client relationship management.
* Excellent problem solving, analytical/logical and leadership/people and performance management skills.
* Team player with good interpersonal skills and proven communication effectiveness.
* Exposure to Profit and Loss, Budget Forecasting, etc. is an advantage.
* Willingness to work in a fast-paced, dynamic and schedule-shifting environment.
* Applicants should be Filipino citizens or hold relevant residence status.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

IBM Daksh Business Process Services Philippines Inc.
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552

Responsibilities:

• Manage a team of approx. 15 CCSs and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
• Strong background in credit card acquisition and process.
• Manage and strengthen Client Relationship.
• Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations
• Manage team perfomance and responsible for the overall development of the team
• Institute creative & innovative R&R for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement.
• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
• Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools
• Responsible for daily, weekly,monthly reporting to Clients as per their requirement

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• More than a year of actual experience as a Team Leader/Operations Supervisor for a Customer Service and Sales oriented account in a Multinational BPO/Call Center industry.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
• Required skills: metrics management, leadership skills, client relationship
• Required language: English.
• Applicants should be Filipino citizens or hold relevant residence status.
• Applicants must be willing to work in Shaw Blvd., Mandaluyong.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

IBM Daksh Business Process Services Philippines Inc.

Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552

Responsibilities:

• Manage a team of approx. 15 CCSs and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
• Strong background in credit card acquisition and process.
• Manage and strengthen Client Relationship.
• Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations
• Manage team perfomance and responsible for the overall development of the team
• Institute creative & innovative R&R for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement.
• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
• Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools
• Responsible for daily, weekly,monthly reporting to Clients as per their requirement

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• More than a year of actual experience as a Team Leader/Operations Supervisor for a Customer Service and Sales oriented account in a Multinational BPO/Call Center industry.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
• Required skills: metrics management, leadership skills, client relationship
• Required language: English.
• Applicants should be Filipino citizens or hold relevant residence status.
• Applicants must be willing to work in Up Ayala Technohub.

We offer a premium for previous contact center experience. For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized! MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

General Manager for Operations
(National Capital Reg – Mandaluyong City, Quezon City)

Responsibilities:

The resource should have Operational Excellence to manage large processes ( 800 + resources) or multiple smaller processes, voice and web, across verticals – end to end with complete P & L responsibility – client relationship management/ costs/ budgeting/ operations/ quality and process efficiencies/ work force management and other support functions to operations. The resource should have in-depth knowledge of managing operations metrics – depth and width – (ability to see the larger picture and have in-depth know-how of processes.)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): relevant exposure and depth in bpo ops/quality/transition etc., stability – should not have changed jobs frequently, ability to think out of the box – strategic thinker, very high focus on implementation – essential for process delivery(sla / sow), proven track record to manage large teams effectively approx 800+ people, Ability to interact and manage multiple clients.
* At least 15 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong City,Quezon City.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

IBM Daksh Business Process Services Philippines Inc.

Company Address:
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry:
Call Center / IT-Enabled Services / BPO

VP Operations
(National Capital Reg – Mandaluyong City, Quezon City)

Responsibilities:

* Overall responsibility for Revenues, Profit and Growth targets for the BU
* Provide a vision to the employees and set stretch targets for performance at all levels
* Customer Relationship Management: Interact with senior management of the Client organization for monthly operations reviews, new business opportunities and to discuss escalated issues
* BU People Interaction: Interact with CCS, TLs, OMs and all support functions thru open houses, 1:1 meetings, team meetings, department meetings, skip level meetings etc.
* Drive C-Sat, e-Sat and a few high impact efficiency metrics
* Budgeting Process: Validate the quarterly and annual BU budget. In the process the budgets for each functional area are determined and consequently the budget for the entire BU is formulated and approved by the BU head.
* Business Development: To showcase the capabilities of the business unit to generate business from existing customers and new customers

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): relevant exposure and depth in bpo ops/ quality / transition etc, stability – should not have changed jobs frequently, ability to think out of the box – strategic thinking (larger picture), very high focus on implementation – essential for process delivery (sla/sow), ability to interact and manage multiple customers, Proven track record to manage large teams effectively – approx 2600 + people.
* Required language(s): English
* At least 16 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong City,Quezon City.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

IBM Daksh Business Process Services Philippines Inc.

Company Address:
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry:
Call Center / IT-Enabled Services / BPO

HR Business Partner Manager
(National Capital Reg – Makati City, Mandaluyong City, Quezon City)

Responsibilities:

* Focus on engagement with the floor to help enrich jobs and spot issues or dissatisfaction
* Proactively communicate all policies and handle grievances
* Design robust R&R to acieve higher csat and achive lower attritiono achieve higher CSAT and lower attrition
* Ensure that the R&R calendar is deployed as per plan
* Spend within department budgets on eRelations and other activities
* Vendor management and price negotiations in procurement of best quality products at most competitive rates at BU level for eRelation activities
* Tie – ups with various restaurants, clubs etc. for employee discounts

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* Required skill(s): Events Management.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably assistant manager / managers specializing in Human Resources or equivalent.
* Full-Time positions available.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records

IBM Daksh Business Process Services Philippines Inc.

Company Address:
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry:
Call Center / IT-Enabled Services / BPO

Training and Quality Manager (*PIONEER ACCOUNTS)

Responsibilities:

• Lead/Manage all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
• Plan and strategize key training initiatives in line with client requirements.
• Providing Operational floor management by monitoring service levels, calibration, making appropriate decisions and regular monitoring of quality and training design/processes.
• Regular Client interfacing for feedback and Quality updates.
• Review Quality parameters and make changes whenever necessary in consultation with Operations.
• Defining the quality parameters to the call agents and QAs and defining the scope of improvisation.
• Preparing quality improvement plans, conducting TNA, coordinates with the Product/Process Training team.
• Coaching, mentoring, and training the team.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 6 year(s) of working experience in the related field is required for this position.
• Applicants should be Filipino citizens or hold relevant residence status.
• Knowledge in CSAT, NPS, TQM, TNA, statistical and quality tools
• Ability to influence Operations in creating a quality focus
• Ideally should have had Operational experience
• Tactical thinking skills, strong leadership and people management skills

IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal

Network Engineer (NOC)
(National Capital Reg – Mandaluyong City , Makati City, Quezon City)
Responsibilities:

* Operates internal mainframe/midrange company computers, utilizing established programs and procedures.
* Monitors computer and peripheral equipment and researches error messages.
* Maintains necessary operating records.
* Operates under minimal supervision, with wide latitude for independent judgment.
* Typically reports to the Data Center Operations Lead or to a Data Center Operations Manager.
* Oversee overall check-up and continuous maintenance of the corporate and operations data network infrastructure.
* 24 by 7 and on-call monitoring of the company’s network infrastructure.
* Coordination with vendors to ensure good technical support utilization.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.Required skill(s): Extensive background in CISCO Routing & Switching, LAN/WAN Management, Network Infrastructure Design.
* Solid exposure to handling Routing Protocols and Change Management
* Relevant experience in handling Cisco Pix Firewalls and other security techniques
* Background in ITIL, an advantage
* Good interpersonal, analytical and communication skills.
* Applicants must be willing to work in Mandaluyong City,Makati City,Commonwealth.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records

IT Data Network Manager
(National Capital Reg – Makati City)
Responsibilities:

* Oversee over-all check-up and continuous maintenance of the corporate and operations data network infrastructure.
* Oversee implementation of assigned changes – these will be assigned via the ‘change management process’
* Oversee appropriate handover process for outstanding logged tickets
* Oversee use of the instrumentation in the voice network and other IT infrastructure to recognize early warning signals and proactively initiate the necessary change requests and follow-up until closure
* To tap domain expertise in other areas like Sytems and LAN/WAN to address complex technical issues
* Should ensure that vendors’ technical support is effectively utilized
* Be aware of service levels and monitor performance against these
* Perform contract crisis management, manages contract scope, commitments, and responsibilities of all parties.
* Work to ensure the account team has the right complementary skills with a focus on people development, motivation and delegation.
* Drive teams to execute contract terms and conditions and drive contract growth, enabling breakthrough thinking, conflict resolution, effective communication and managing any cultural differences.
* Work with Delivery to drive program/ project schedules and contract deliverables that support the client’s business with a focus on delivering on every commitment made to the client.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 8 years of relevant work experience.
* Preferably assistant manager / managers specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Analytical and team management skills are a must
* Should exhibit strong interpersonal, communication and decision making skills.
* Must have an understanding of the interconnectivity between voice and data systems.
* Call Center / BPO work experience is highly preferred.
* Applicants must be willing to be based in our Commonwealth site to extend roles in both EDSA Central and Makati Sites.
* Full-Time position available.
* Required language(s): English, Filipino
* Applicants should be Filipino citizens or hold relevant residence status.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records

IT Service Delivery Manager
(National Capital Reg – Mandaluyong City , Makati City, Quezon City)
Responsibilities:

* Be the primary focal point and owner for all activities for a medium to large complex contract.
* Be accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
* Build and maintain strong client relationships at key client levels with the objective of being a trusted business partner.
* Is a solid contributor towards the development of an Account Strategy.
* Works with the client to grow the account/contract base into new business opportunities and stem erosion.
* Understands and can apply current and future industry and business trends that impact client’s business.
* Perform contract crisis management, manages contract scope, commitments, and responsibilities of all parties.
* Work to ensure the account team has the right complementary skills with a focus on people development, motivation and delegation.
* Drive teams to execute contract terms and conditions and drive contract growth, enabling breakthrough thinking, conflict resolution, effective communication and managing any cultural differences.
* Work with Delivery to drive program/ project schedules and contract deliverables that support the client’s business with a focus on delivering on every commitment made to the client.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 8 year(s) of working experience in the related field is required for this position.
* Preferably assistant manager / managers specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Analytical and team management skills are a must
* Should exhibit strong interpersonal, communication and decision making skills.
* Must have an understanding of the interconnectivity between voice and data systems.
* Call Center / BPO work experience is highly preferred.
* Applicants must be willing to be based in our Commonwealth site to extend roles in both EDSA Central and Makati Sites.
* Full-Time position available.
* Required language(s): English, Filipino
* Applicants should be Filipino citizens or hold relevant residence status.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records

Outbound Sales Specialists (Dayshift) (SM-MK)
(National Capital Reg – Marikina City)

The Sales Specialists for this account will handle outbound sales transactions for a mobile phone carrier among others.

To qualify for this position, you must have the following:
-At least 2nd year college level
-At least 6 months outbound sales experience
-With good English communication and conversational skills
-Able to navigate computer systems while listening to calls
-Strong selling skills
-Confident and outgoing personality

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) 15% night differential and night shift allowances
(2) paid vacation leaves and sick leaves
(3) meal and overtime allowances
(4) medical and dental coverage for you and qualified dependents
(5) group life insurance coverage
(6) career growth based on your performance
Plus a whole lot more cash and non-cash benefits!

You are encouraged to visit our Marikina recruitment site with a copy of your resume and a valid ID.
2F Ecom Bldg., Riverbanks Center, Marikina City
Mondays-Fridays 8am-8pm

Customer Care Specialists (Banking & Financial Services)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Provides world-class customer service to valued customers of a leading multi-national client in the Banking and Financial Services industry.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Technical Specialists (Cool Gadgets/Consumer Electronics)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Responsible for providing excellent technical support for the customers of one of the world’s leading manufacturers of Consumer Electronics and Gadgets.

Requirements:

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Inbound Sales Agent – Mandaluyong City
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:

*Deliver world-class service to our valued customers across the globe.

Requirements:

* Completed at least two years of college in any course (minimum)
* Excellent English communication skills
* At least six months call center sales or upselling experience
* Proficient computer and internet application skills
* Willing to work on shifting schedules, including graveyard, weekends and holidays
* Fresh graduates or those without previous call center experience are welcome to apply

HOW TO APPLY – Walk-in applicants are prioritized!

Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm

Voice Agents for UP-Ayala, QC – Join a PIONEER UK-based ACCOUNT!
(National Capital Reg – UP-Ayala TechnoHub, Commonwealth, Quezon City)
Responsibilities:

* IBM’s newest account is a UK-based Telecom Service Provider (mobile network and internet service).
* Voice Agents will provide customer service & support, respond to billing and other inquiries, requests for registration and activation of new accounts, among others.
* Services will be delivered from IBM’s newest site in IBM UP-Ayala TechnoHub, Quezon City.

Requirements:

* College graduate or completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.

We offer premium pay for previous contact center experience!

Want to be prioritized? Walk-in at any of the IBM Recruitment Centers!

MANDALUYONG CITY
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

PRE-EMPLOYMENT REQUIREMENTS
If you pass the recruitment process, the following pre-employment documents are necessary for you to begin your employment with us:
- Social Security Number (SSS)
- Tax Identification Number (TIN)
- National Bureau of Investigation (NBI) Clearance
- Transcript of Records
- Copy of College Diploma
- Updated resume with photo
- Birth Certificate

Technical Specialists (Cool Gadgets/Consumer Electronics)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Responsible for providing excellent technical support for the customers of one of the world’s leading manufacturers of Consumer Electronics and Gadgets.

Requirements:

* Excellent English communication skills
* Highly proficient in computers and internet applications
* Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
* Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
* Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience

Walk-in applicants are prioritized!

MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall

QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal.

Customer Care Specialist (up to P25,000 joining bonus!)
(National Capital Reg – Quezon City)
Responsibilities:

* Provide excellent customer service to our clients.

Requirements:

* Completed at least 2 years of college education in any course (minimum)
* Excellent English communication skills
* Proficient computer and internet application skills
* Willing to work on shifting schedules, including graveyard, weekends, and holidays.
* Willing to work in UP-Ayala Technohub, Commonwealth, Quezon City.
* Fresh graduates or those without previous call center experience are welcome to apply

Walk-in applicants are prioritized!

MANDALUYONG CITY IBM Daksh Recruitment and Training Center 3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard Mandaluyong City Landmarks: – Connected to the MRT Shaw Station – Across Shangri-la Mall

QUEZON CITY 4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City Landmarks: – Across UP Diliman Campus – Across PhilCoa Terminal.

Customer Care Specialists (Banking & Financial Services)
(National Capital Reg – EDSA Central, Mandaluyong City)
Responsibilities:

*Provides world-class customer service to valued customers of a leading multi-national client in the Banking and Financial Services industry.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal